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Taylor Wings Inc.

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Taylor Wings Inc. Reviews (2)

I bought one of their products over 10 years ago, when I contacted them to get another, they treated me like I was a bother to them. It was a special order, and they never followed through with it. When I called back and mentioned it was almost a month, the salesman told me lets cancel the order, I agreed and he hung up on me. I would never use, nor would I recommend this business to anyone

Review: I needed to special order a truck box for my 2011 Ford Ranger 4x4. The order was placed on April 17, 2014. This order was placed with [redacted] and I was told that the box would be done within 6 weeks. This would have made the promise date of May 29, 2014. I started calling on the 29th to check on the status was told that the box would be ready on May 31, 2014. I did not receive a call on May 31,2014 and as June 1st was a Sunday and the shop was not open, I called again on June 2nd. I was told it would be ready at 3:00PM on June 4, 2014. I arrived at [redacted] Wings prior to 3:00PM. In talking to [redacted], he said they Lost the invoice which included the measurements of the box. They scrambled to try and make the box and were not able to do so. I am extremely Upset as I needed this special made box prior to June 14th when I am planning on going on vacation. I feel this is very POOR business practice. They could have let me know prior to their deadline and they did not even bother to contact me. I know this company deals with big money contracts, but I should be treated as a valued customer no matter what money they would have made from me. I will never do business with this company again who can't back their promises.Desired Settlement: I may decide to get the box special made if they were to provide me with a considerable discount due their POOR Customer service. I want other consumers to be aware of promises broken.

Business

Response:

The complainant originally ordered this box from 1 of our local dealers and after growing impatient with them, he decided to come to us directly in hopes of getting this toolbox built. The toolbox that the customer wanted was a custom built steel box to fit into a for ranger. We told the customer we would help him out even though we didn't want to undercut one of our dealers. At the time he placed the order he was told since this was a custom built toolbox it would e 6 to 8 weeks before completion. The box was to be built to the specifications from the original dealer where Mr. [redacted] or originally went to have this box built. Mr. [redacted] started calling before the item frame was up on this box being built. After talking with Mr. [redacted], [redacted] agreed to rush his order through and have this toolbox completed by June 4th.

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Description: Truck accessories

Address: 3720 Omec Cir, Rancho Cordova, California, United States, 95742-7303

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