Lonnie *** Service Company
Springhill Ave
Columbus, GA
###-###-####
Revdex.com
12th St
Columbus, GA
Attn: *** ***
Dear ***,
Thank you for the opportunity to respond to the complaint filed by
*** *** of Phenix City, AlabamaAs a reputable business, in service
for over years, we value our reputation and appreciate the opportunity to
respond to our ONLY complaint during our tenure with the Revdex.com
*** *** contacted our company and requested we provide regular
service maintenance to their HVAC unitsWe agreed to their request and
provided their initial service on 6/25/We serviced their three HVAC units,
noted one of their outside motors was beginning to show wear, and changed all
of their filters*** *** promptly paid their invoice and at that time
was set up to receive general scheduled maintenanceAt no time did *** *** contact the office and express any dissatisfaction, nor did they
request a cancellation of their request for general maintenance
On 3/24/14, our company returned to *** *** and completed the
previously requested maintenance on the equipmentThe total bill was $
and was submitted for payment to the businessThe invoice went into past due
status and the company was contacted regarding paymentA message was left on
the voicemail by *** ***The owner (male) returned the call after Mrs
*** had left the office and spoke to Mrs** ***He was extremely
agitated and rude and demanded that Mrs*** provide him with the bank
account and routing number of the corporation so he could settle his account
Mrs*** responded by telling him we do not conduct business in that manner
and to please submit a check through USPSHe began berating Mrs***, who is
in her seventies, and told her that “You must be from Alabama, because only
people from Alabama are too backwards to not accept electronic payments!” Even after his rudeness, Mrs*** continued
to try and assist himHe continued his verbal assault and asked her, “Are you
high, or something?”
Upon returning to the office the next day, Mrs*** returned his
callOnce again, she received voice mail and left a messageAfter she left
the office, the owner of the business (female) *** ***, returned the
call and said she was putting a check in the mail that day and was very
pleasantThe administrative assistant who took the call, Mrs*** ***,
thanked her and made a notation on the accountShortly thereafter, Ms***
called again and her demeanor had changed quite dramatically to the same tone
as the male ownerShe then stated she would NOT pay the bill because she had
requested we cancel the maintenance contractSince we had received no contact,
verbal or written, from Ms*** from the time of the initial service to the
time of the second service, this statement was untrueThe next contact we
received was the complaint to the Revdex.com
As previously stated, our company has been in business for over fifty
years and we treat every customer just as we would expect to be treatedWe
conducted each of our business contacts with *** *** in a professional
manner and only used top of the line products to complete their serviceThe
allegations provided in the complaint are and it is our contention that
*** *** filed this complaint to dodge paying a valid invoice for a
service they requested and was provided by our company in good faithWe
understand the economy is poor but to use the Revdex.com in such a fraudulent manner,
to besmirch the name of a reputable company in order to avoid paying a bill, is
unconscionable
Because of the low value of the invoice, we chose to place *** *** in the BAD DEBT file and cancel any further business relations with
their companyWe appreciate the stellar work the Revdex.com provides to the
legitimate businesses of Columbus and look forward to many more years of
working with your organizationShould you require any further information
regarding this claim, please contact *** *** at ###-###-####
Regards,
Lonnie *** Service Company Inc
Great peopleRecently had same day service on my air conditioning when the wait should have been several days, only because my house was on the guys way homeFair prices, quick service and outstanding people make this the only company that I use for HVAC needs
Lonnie *** Service Company
Springhill Ave
Columbus, GA
###-###-####
Revdex.com
12th St
Columbus, GA
Attn: *** ***
Dear ***,
Thank you for the opportunity to respond to the complaint filed by
*** *** of Phenix City, AlabamaAs a reputable business, in service
for over years, we value our reputation and appreciate the opportunity to
respond to our ONLY complaint during our tenure with the Revdex.com
*** *** contacted our company and requested we provide regular
service maintenance to their HVAC unitsWe agreed to their request and
provided their initial service on 6/25/We serviced their three HVAC units,
noted one of their outside motors was beginning to show wear, and changed all
of their filters*** *** promptly paid their invoice and at that time
was set up to receive general scheduled maintenanceAt no time did *** *** contact the office and express any dissatisfaction, nor did they
request a cancellation of their request for general maintenance
On 3/24/14, our company returned to *** *** and completed the
previously requested maintenance on the equipmentThe total bill was $
and was submitted for payment to the businessThe invoice went into past due
status and the company was contacted regarding paymentA message was left on
the voicemail by *** ***The owner (male) returned the call after Mrs
*** had left the office and spoke to Mrs** ***He was extremely
agitated and rude and demanded that Mrs*** provide him with the bank
account and routing number of the corporation so he could settle his account
Mrs*** responded by telling him we do not conduct business in that manner
and to please submit a check through USPSHe began berating Mrs***, who is
in her seventies, and told her that “You must be from Alabama, because only
people from Alabama are too backwards to not accept electronic payments!” Even after his rudeness, Mrs*** continued
to try and assist himHe continued his verbal assault and asked her, “Are you
high, or something?”
Upon returning to the office the next day, Mrs*** returned his
callOnce again, she received voice mail and left a messageAfter she left
the office, the owner of the business (female) *** ***, returned the
call and said she was putting a check in the mail that day and was very
pleasantThe administrative assistant who took the call, Mrs*** ***,
thanked her and made a notation on the accountShortly thereafter, Ms***
called again and her demeanor had changed quite dramatically to the same tone
as the male ownerShe then stated she would NOT pay the bill because she had
requested we cancel the maintenance contractSince we had received no contact,
verbal or written, from Ms*** from the time of the initial service to the
time of the second service, this statement was untrueThe next contact we
received was the complaint to the Revdex.com
As previously stated, our company has been in business for over fifty
years and we treat every customer just as we would expect to be treatedWe
conducted each of our business contacts with *** *** in a professional
manner and only used top of the line products to complete their serviceThe
allegations provided in the complaint are and it is our contention that
*** *** filed this complaint to dodge paying a valid invoice for a
service they requested and was provided by our company in good faithWe
understand the economy is poor but to use the Revdex.com in such a fraudulent manner,
to besmirch the name of a reputable company in order to avoid paying a bill, is
unconscionable
Because of the low value of the invoice, we chose to place *** *** in the BAD DEBT file and cancel any further business relations with
their companyWe appreciate the stellar work the Revdex.com provides to the
legitimate businesses of Columbus and look forward to many more years of
working with your organizationShould you require any further information
regarding this claim, please contact *** *** at ###-###-####
Regards,
Lonnie *** Service Company Inc
Great peopleRecently had same day service on my air conditioning when the wait should have been several days, only because my house was on the guys way homeFair prices, quick service and outstanding people make this the only company that I use for HVAC needs