Taylor's Muffler & Radiator

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I did receive your voicemails asking me to return your call, and tried at multiple different times of day over the past days attempted to return your calls Unfortunately I continued to receive an automated response that stated the business was closed and to call back during office hours Thank you for reaching out to let me know to watch for the refund. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing Ms*** concerns to my attention!I will personally see to it that she is contacted by one of our employees who will provide the kind of service she is accustomed to and which I require as a conditions of employment here I only wish Ms*** could have provided us
with the name of the employee who provided this lack of service I do however think I have technology in place to make that determination and will provide the employee with the necessary retraining.In the interim, I will get someone who can help Ms*** to call her Hopefully we can do something to convince Ms*** to give us another chance at meeting her nutritional supplement needs. Respectfully,Patrick H***Director Of OperationsInstitute for Vibrant Living***

To Whom it May Concern. Institute for Vibrant Living went out of business on Friday, May 26, Their assets were purchased by Independent Vital Life, LLC on 6/1/ I am sorry to have to explain that until the new ownership has done a complete audit of the business they
purchased in an attempt to save this quality product line, no refunds will be issued.We hope to resume business in a more thorough, customer service orientated manner by month's end (July 1). We appreciate any additional patience that can be applied in this time of transition.Respectfully,Patrick H*** ** ***Independent Vital Life, LLC

To Whom it May Concern,Our customer service manager reached out to Ms*** and apologized for any inconvenience her long hold times when calling us may have caused her Upon discussing the situation with Ms*** it was determined that we needed to refund Ms*** in the amount of
$ We have done so via company check # which was mailed to her today From everything I have been told, this resolution is to the satisfaction of Ms*** If for any reason it is not, please do not hesitate to reach out to me directly at *** I will see to it that Ms*** is satisfied if she is not at this time. Respectfully submitted,Patrick H***Director of OperationsInstitute for Vibrant Living

IVL has said that they did not receive the package when I filed my original complaint! It was not the truth! UPS tracking information proves that it was delivered and signed for by Ayala in the receiving department on 5/13/I shipped it on 05/09/from UPS in Augusta GaUPS Tracking number ***

To Whom it May Concern,I want to thank you for bringing Mr***'s issue to our attention I had a member of our Customer Service Leadership group contact Mr*** to ensure all of his concerns were addressed I am happy to report that the resolutions we offered Mr*** were
completely satisfactory to him.We have refunded him in the amount of $and documented his other concerns Should you need any additional information from us pertaining to Mr***'s concerns / complaint, please fell free to reach out to me directly at 928-567-5175Respectfully,Patrick H***Director of OperationsInstitute for Vibrant Living

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, I am happy to inform you that Mr*** has been refunded in the amount of $($for his purchase and $for his expense to get the product back to us This refund was posted to the the payment instrument he used to make his purchase(Visa) I would like to
remind Mr*** that our refund policy was available to him in the same piece of marketing that prompted him to make his purchase If there was any part of that return policy he did not agree with, he should have brought up those concerns prior to making his purchase It is not uncommon at all for a refund to take days to be applied and we refunded him his shipping costs which our return policy clearly states is not applicable. Mr***, I hope this satisfies youPatrick H*** Director of OperationsInstitute for Vibrant Living

To Whom It May Concern,Thank you for bringing Ms*** "complaint" to our attention I am happy to announce that we have refunded Ms*** fully ($on 8/10/2015) and made arrangements for her to keep the product in question Our Customer Service Supervisor, *** ***
assures me Ms*** is completely satisfied with the measures we have taken to rectify this situationAlthough we do have a recording of Ms*** authorizing enrollment to our continuity program, a year has gone by since her authorization was given so it is very understandable that she does not recall authorizing her participation in this "autoship" program We have also cancelled her subscription to avoid this issue in the future If for any reason someone from your office (or Ms***) should need to reach me, I can be reached by phone at ###-###-#### or by email at ***@***.*** .Once again thank you for all you do to protect businesses and consumers alike.Respectfully,*** ***Director of OperationsInstitute for Vibrant Living

Hello!Thank you for bringing Mr***s issue to our attention Upon receiving the notice from your office I instructed my Customer Service Manager to personally research this issue As a result of this investigation, I am happy to report to you that Mr*** was refunded in the amount
of $to his PayPal account on 11/30/ I hope this completely satisfies Mr*** We also apologize for any inconvenience we may have caused Mr*** or you office.Respectfully,Patrick H***Director of OperationsInstitute for Vibrant Living***

Hello, I apologize for the additional shipment received by Mr*** by us That order was released in error on our part and we are expediting Mr***'s refund for this shipment ($plus $for his overdraft fee) a total of $142.98. As for the additional $I
promised Mr*** we would refund him for shipping charges, we did so The confusion was created because we posted two refunds to the account he used to make his purpose One was in the amount of $and the second was for the $in shipping charges Our records show that both refunds posted to Mr***'s account on the same day.I also want Mr*** to know that we have cancelled his autoship standing order he had in place with us and he will not receive another order. If any of this is not to Mr***'s approval, please know that we will do whatever it takes to ensure his satisfaction. Once again I apologize for adding to Mr***'s frustration. Respectfully,Patrick H***Director Of Operations - Institute for Vibrant Living

Thank you for bringing Ms*** complaint to our attention Before receiving the formal complaint this morning, we researched this issued based on a review Ms.*** submitted for our business on the Revdex.com's website.The outcome of our investigation, which included listening to a recording of the
entire conversation between Ms*** and our representative, was confirmation that Ms*** was enrolled in our continuity program without her knowledge.For this I sincerely apologize This is not how we do business normally and I am completely disappointed in actions of this representative who has been disciplined and reprimanded.I can assure you that if Ms*** is not completely satisfied with the actions taken by our customer service department to date, she will be by day's end If for any reason she continues to feel as if her complaint/concern has not been addressed adequately, I request that she contact me directly at ###-###-#### or via email at ***@***.*** .Once again I assure you that the Institute for Vibrant Living is not in the habit of enrolling consumers in autoship programs without full consent and when it does happen (regrettably it has happened in the past) we take it very seriously and move quickly to correct our error.Respectfully,*** ***Director of OperationsInstitute for Vibrant Living###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, I will consider this complaint resolvedAs long as they discontinue the auto-ship and to also never contact me via my email as stated in our telephone conversationShe also provided me with the information I was originally seeking which was my delivery date
Regards,
*** ***

Hello,Upon receiving *** ***'s complaint, I instructed our customer service department to contact her and make sure all of her concern's were addressed We have tried to reach her on several occasions this week with no success I would like to share that we have refunded *** a
total of $for purchases of the product being recalled Also, it is quite alright that *** simply destroy the remaining canisters not having to worry about spending any money on returning them to us. I hope this resolution is acceptable to ***. Respectfully, Patrick H***Director of Operations - IVL

Mr***'s refund was processed last week I am not sure what else I can do for Mr*** other than apologize for the miscommunication I do truly apologize to him for any inconvenience he may have experienced I personally saw to it that Mr*** was refunded his purchase price as well as the $he spent getting the product back to us Total refund came to $199.45 Patrick H***Director of OperationsInstitute for Vibrant Living

To Whom it May Concern,Thank you for bringing Mr***' complaint to our attentionUpon receipt of your notice of complaint (*** we conducted an investigation into this situationThe results of the investigation and the steps we have taken subsequently are below Mr***' order
was processed on 6/15/ He ordered units of All Day Energy Greens (the product involved in the recall) and based on the offer he took advantage of, he was able to also order units of our Go Ruby Go product and units of our Super Wheatgrass Combo product at zero cost The only items Mr*** was charged for was the All Day Energy Greens ($plus sales tax of $and shipping charges of $7.99) The order total came to $(see the attached "collate" and screenshot of the order entry screen of Mr***' order).Our investigation also showed that Mr*** was refunded to his *** card ending in *** on 9/16/ We did notice that Mr*** was only refunded $($for the product he purchased as well as the $he paid in sales tax) Because of this, I instructed my accounting department to refund Mr*** an additional $for the money he spent with us for shipping this order to him These funds were also refunded to his *** card ending in *** and should be available to him no later than tomorrow some time I hope this explanation and extra measure taken today are enough to satisfy Mr*** If not, please contact me again at *** or by calling our toll free customer service line at ***Respectfully, Patrick H***Director of Operations - Institute for Vibrant Living ***

Hello,Thank you so much for bringing Mr*** complaint / concerns to our attention We have conducted an extensive investigation into this matter Here are the results of that investigation: Mr*** was mistaken when he stated he purchased from us on our website on 3/6/
Our call recording system confirmed that Mr*** actually called into our call center on 2/27/and placed his order with the assistance of one of our customer care specialists Considering the time that has gone by since the "incident" it is understandable to get the dates confused He also stated in his complaint that he contacted us on 1/12/to discuss this incident According to our phone records, Mr*** has only called us once That was the day he called in to make his purchase(2/27/2015)We are extremely saddened that Mr*** has fallen victim to internet fraud but he has never provided us with personal information on our website so his visiting our website cannot be the cause of these problems.We do have a 100% Lifetime Money Back Guarantee so we are happy to refund the the $Mr*** spent with us back on 2/27/because apparently he was not satisfied with his experience with our company However, we handle all customer personal information with the utmost care, exceeding Payment Card Industry (PCI) compliance and we will not be refunding any additional monies he may have lost to these other, now defunct, companies Should Mr*** wish a refund of the $he spent with us, please have him call 8*** and ask for Kate She will be happy to arrange a refund of the abovementioned $80.97.Respectfully,Patrick H***Director of Operations - Institute for Vibrant Living***t - ***