Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ On March 3, we picked up her vehicle from work because she said that the Multi-Disc CD changer will not play a CDThe CD player was essentially brokenShe asked us to inspect and advise on the repairs so the CD Player would work againWe have the original invoice #XXXXXThis issue was not brought up to our attention until January 29, almost a year laterOn March 3, we did our inspection and found a CD Jammed inside the CD CassetteThe Compact Disc changer was unable to move one discWe recommended disassembling the CD charger and lubricate the ejection motor since the customer did not want to purchase a new CD playerWe advised the customer that lubrication may not fix the issueShe authorized the repairWe stated all this information in Invoice # XXXXXWith the customers authorization we removed the compact disc changer and disassembled it and lubricated the ejection motor and tested operationWe reassembled and re-installed itWe charged her $for the inspection to figure out what was causing the CD not to workWe charged her $for hours of labor to remove, disassemble and reassemble the CD changerWhen it left our shop it was functionalWe did remove her license plate frame and we are sorry for thatTo resolve this issue we have purchased a new one from Mercedes to put on her vehicle when she is scheduled to come in on Feb the 18th which we set prior to receiving this letterWe have offered to look at the CD changer at this time free of charge
Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ On March 3, we picked up her vehicle from work because she said that the Multi-Disc CD changer will not play a CDThe CD player was essentially brokenShe asked us to inspect and advise on the repairs so the CD Player would work againWe have the original invoice #XXXXXThis issue was not brought up to our attention until January 29, almost a year laterOn March 3, we did our inspection and found a CD Jammed inside the CD CassetteThe Compact Disc changer was unable to move one discWe recommended disassembling the CD charger and lubricate the ejection motor since the customer did not want to purchase a new CD playerWe advised the customer that lubrication may not fix the issueShe authorized the repairWe stated all this information in Invoice # XXXXXWith the customers authorization we removed the compact disc changer and disassembled it and lubricated the ejection motor and tested operationWe reassembled and re-installed itWe charged her $for the inspection to figure out what was causing the CD not to workWe charged her $for hours of labor to remove, disassemble and reassemble the CD changerWhen it left our shop it was functionalWe did remove her license plate frame and we are sorry for thatTo resolve this issue we have purchased a new one from Mercedes to put on her vehicle when she is scheduled to come in on Feb the 18th which we set prior to receiving this letterWe have offered to look at the CD changer at this time free of charge