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Taylor's Cutaways & Stuff

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Taylor's Cutaways & Stuff Reviews (23)

With apologies for any miscommunication on our part, we had offered to reimburse the customer $220 for work that they had previously performed at another shop. As far as the $400 mentioned in the complaint, we are unfortunately unsure how that misunderstanding took place. Due to the confusion, we...

would certainly be willing to extend an offer of $400 in credit at the dealership towards any sales service or parts expense in addition to the check that our management team had previously offered. We strive to leave every customer satisfied that we have worked with them to resolve any concerns that arise. Please feel free to contact either the store manager, Mike, or the service director Shawn, and we'll be happy to resolve this situation with the customer.Thank you,Mike J[redacted]General ManagerJoe Cecconis Chrysler Complex###-###-####

I do apologize for our slow response and our initial offer after the sale. After discussing the matter we do agree that the soft top is not in acceptable condition, and have agreed to replace the soft top for the vehicle, and we will make sure that we continue to work with the customer in this...

instance to ensure that they are completely satisfied with the resolution. If there are any questions or concerns, please contact Mike J[redacted], General Manager at [redacted]Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regarding this customers concern, to our knowledge no one at this dealership has asked the customer to pay any additional money for this vehicle than they agreed to, nor are we aware of a 'spot delivery scam.' We are aware that there was a paperwork error totalling a difference of $5, which the...

dealership is more than happy to pay. Store management has been in communication with the customer in order to resolve their concerns, and have asked them to bring the vehicle to the dealership so that we can review the shaking that they are experiencing. Please feel free to call Mike [redacted], store manager at [redacted] with any additional questions or concerns.Thank you

We have spoken to the customer and are working with him and his insurance company to determine whether his insurance company or the factory warranty will be responsible for the repairs to his Jeep. If there are any further questions or concerns please call the store manager at [redacted]

We know that the customer experienced a minor mechanical concern after delivery. We have met with the customer regarding her concerns, and believe that she is satisfied with the resolution to her concern. If there are any further concerns, please call Mike [redacted] at ([redacted]Thank youMike...

[redacted]General ManagerJoe Cecconi's Chrysler Complex

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The complaint ID [redacted] would resolve my issue once I receive a call back from the manager Shawn who stated that he would place me into a rental while my vehicle is getting fixed again (the second time) and we would discuss the tire prices as well. I spoke to him yesterday 2/28/2017 and was told I would get a call back on Wednesday to which I ended up contacting him first and was told the rental manager was not in so he couldn't give me an answer just yet and once he is in I will receive a call but unfortunately I did not get a call back, I want to ensure he sticks to his word and can fit me in for my vehicle to be worked on before accepting this offer.Regards,[redacted]

We understand the frustration when any mechanical concern requires multiple attempts to complete the repair. In this case, we proceeded with a dye test in order to determine the source of any possible oil leak. After performing additional diagnosis, we believe we have isolated and corrected the...

source of the concern, and that the vehicle is repaired at this time. If there are further problems or concerns with the vehicle, please contact store management at [redacted].Thank you,Mike J[redacted]General ManagerJoe Cecconis Chrysler Complex

With our apologies, our sales manager has spoken to the customer regarding this matter. The dealership had completed the payment quite some time ago, however we failed to notify the customer that the old account had been settled. To our knowledge, there is and will not be any ramification to the...

customer of any type. If any additional concerns arise, please contact the store manager at [redacted]

It appears that the customer has concerns that originate in two separate businesses. Regarding her concerns here at Joe Cecconi's Chrysler, we have had a part on national back order that is now in stock. Our fixed operations director will be meeting with the customer at 315 this afternoon to discuss...

her concerns at that time. Thank you, please contact us with any questions or concerns at [redacted]Mike J[redacted]General ManagerJoe Cecconi's Chrysler Complex

With apologies for the delay, the customer should have received the check some time ago from the dealership. We would like to state again that we did not overcharge for the part, as the original NAPA supplied part did not fit the vehicle correctly, and the MOPAR part was required in order to complete the repair correctly . We did agree to the refund at the customer's request in either case in order to satisfy their concern. If the refund has not been received, please contact Mike J[redacted] at [redacted].Thank youMike J[redacted]General ManagerJoe Cecconi's Chrysler Complex 716 2975800x100

We believe that you met with our service manager yesterday and were able to resolve your concerns with the vehicle and our service department at the store. Please reach out to the service manager to discuss any further concerns that may arise, or the store general manager, and we'll be happy to work...

with you. You can reach Shawn at [redacted] or Mike at [redacted]Thank you, Mike [redacted]General Manager Joe Cecconi's Chrysler Complex

As of now the truck is running ok but I'm sure its still going to be a on going issue And after what happened on Saturday I'm just fed up with the dealership I'm still in the process of trying to get a vehicle replacement under the lemon law.

We are aware of the customer's frustration with the mechanical concerns with his truck and the lengthy repair process that has resulted. We do apologize for the delay in the repair, which, at this point, we anticipate will be completed tomorrow. We have been working with Ram to help compensate the...

customer for his inconvenience. At this point, we are installing a number of accessories at no charge on the vehicle, and will work to make sure that the truck is delivered back to him in outstanding mechanical and physical condition.Please contact Mike [redacted] @ [redacted] with any questions or concerns.

Our Service Director spoke to the customer. It was explained that the difference in price for the belts was because NAPA parts were not used, factory belts from Chrysler were. The reason she was able to get a price from the NAPA website is that their system cross references factory part numbers to...

the NAPA part numbers, and provides price quotes based on their aftermarket part. As a Chrysler dealer, we typically recommend Chrysler parts, as there is often a difference in quality, similar to purchasing generic products as opposed to 'name brand' at the grocery store. In this case, we ordered the NAPA part, and it did not fit the vehicle. We subsequently obtained the correct factory part from another local Chrysler dealer, which resulted in the price change and wait time. However, the customer did wait a long period of time for the repair as a result, and has indicated that they would be satisfied if we refund the additional $70 charge for the factory belt, which we have agreed to do. The refund should be received in approximately one week. Please contact the store General Manager with any questions or concerns at [redacted]Thank you, Joe Cecconi's Chrysler Coemmplex Management

We have scheduled an appointment for Friday to review the customer's concerns with her vehicle. In the meantime, if there are Mike [redacted] or Shawn [redacted] at ([redacted].Thank you!

In response to this concern, we have reached out to the customer by telephone and have not heard back as of this time. We apologize if there was any confusion as to the repair performed. Our service advisor spoke to the customer prior to the installation of the bracket and advised him that the...

dealership did not want to remove bolts (picture #2016_0608001.jpeg) due to the possibility of causing additional damage to the pump due to existing rust and wear (clearly visible in photo). If this was not clearly communicated to the customer, we do apologize, and we would like to offer the customer a credit in our service department towards future work for the entire cost of the repair of $113.4.Please contact store management at [redacted] with any questions, or to allow us to credit the account.Thank youMike [redacted]General ManagerJoe Cecconis Chrysler Complex

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below."Our service advisor spoke to the customer prior to the installation of the bracket and advised him that the dealership did not want to remove bolts (picture #2016_0608001.jpeg) due to the possibility of causing additional damage to the pump due to existing rust and wear (clearly visible in photo). If this was not clearly communicated to the customer, we do apologize, and we would like to offer the customer a credit in our service department towards future work for the entire cost of the repair of $113.4."Above is a lie, on 6/4/16 when I went to pick up the car , I was told it is not ready as they are waiting for penetrating oil to make rusted bolts lose, so I picked up on 6/5/16. There was no mention that the pump and it's filter are not mounted on the bracket(which is the sole purpose of having a bracket there) and hanging lose by their hoses ( and the cable ties that I put there to prevent them from falling on the road because the old bracket had gone). The photos clearly show that the install was lousy and unacceptable, I found it because there was also a hose was left unconnected and the engine warn yellow light was on and did not disappear after a hard reset( battery lead off then on), so I had to open up the area as with the bracket on the car, hoses can not be seen, and then to my amazement I discovered the clumsy unacceptable install. as for the rusted parts my photo #2016_0608005.jpeg show how easy it came off LDP filter and my photo #2016_0608006.jpeg show how easily I bolted it to the bracket that is designed to hold it and release it from dangling there by cable ties. This dealership in addition of performing clumsy unacceptable repair, shown the audacity to lie about it too and as such I would never go near them with a ten foot pole, but I would follow up this case in small claims court and get my money back.Regards,[redacted]

We have again reached out to the customer to discuss her concerns. We did drive the Wrangler with her while she was in the service department, and there seems to be a slight vibration at speeds at or around 75 mph. While there is no safety concern or noticeable vibration concern under normal driving conditions, and to attempt to accommodate the customer's interest in purchasing larger, more aggressive rims and tires for this vehicle, we have offered to discuss significantly discounted pricing on any such upgrade she may be considering. The customer has indicated that she has busy schedule and will be getting back in touch with our service department to discuss this in more detail when she has time. We welcome the opportunity to work with her to resolve this concern.

We have attempted to respond promptly to this customer's concern with the information that we have available (all employees impacted have not been at the dealership since we received his complaint.) We have also attempted to call this customer three times to discuss their concern prior to responding officially through the Revdex.com site, and have not been able to speak with them. If the customer is not satisfied with a 100% service credit towards future work, store management will be happy to discuss any further resolution either by telephone or in person. Dealership practice is to work fully with each customer to resolve any concerns to the best of our ability. Often, resolving concerns can be fairly straightforward when two way communication takes place. If there has been either a misunderstanding of what took place, or poor communication, we again apologize, but absolutely reject any accusation that we have not been forthright in our response using the most accurate information we have at this time. We would encourage the customer in this case to reach out to Mike [redacted] at [redacted] or Shawn [redacted] at [redacted] in order to resolve any remaining concerns.

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Address: 2802 East Washington St., Urbana, Illinois, United States, 61801-4699

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