Taylor's Muffler & Radiator

Thank you for bringing the [redacted]'s concerns and complaint to my attention.  Upon receiving your correspondence pertaining to complaint ID# 10812561, I discussed the situation with our Call Center Manager, Pennie G[redacted].  Once Ms. G[redacted] was able to discuss the situation with Mrs. [redacted]...

we took the following actions:On September 17, 2015, we issued Company Check# 30060 in the amount of $283.16.  This amount not only covered the purchase price of the products we sold the [redacted]s but also the interest their credit card company charged them for this transaction. This check was send by Fed Ex Overnight and the [redacted]s should receive the check today.We also made arrangements for Fed Ex to pick up the product in question from the [redacted]s at our expense.These actions should satisfy the [redacted]s and address any concern they should have with our Company.  Should that not be the case, please feel free to contact me at 928-567-5175 ext. 119.  Or by email: [email protected] .Respectfully,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living928-567-5175 x 119

To Whom it May Concern,Thank you for bringing Ms. [redacted]'s complaint to our attention.  I am happy to announce that based on the negative review of our Company Ms. [redacted] posted on the Revdex.com website (notified of review on 10/27/16 yesterday), we took every possible measure to ensure the [redacted]...

residence does not receive any or our advertisements in the future.  We contacted both our printer and our mail cooridinator to stop every possible piece of advertising from reaching the [redacted] residence.  I would like to say that I am 100% certain that Ms. [redacted] will not recceive any more advertising from us but there is a chance that one or two pieces were too far along in the process to state that with certainty.  What I can state with extreme certainty is that the [redacted]'s will not receive any mail from us after the end of October.   I apologize for any inconveniece our cluttering of her mailbox caused Ms. [redacted].  If Ms. [redacted] has any remaining issues with our company that can be resolved by us, I am happy to deal directly with Ms. [redacted].  She can simply call into the Company using the number she has always used and ask for me directly.  I give my word that I will happily call her back upon receipt of her message. Respectfully Submitted,Patrick H[redacted]Director of Operations / Institute for Vibrant Living

IN RE: Complaint ID# [redacted]Thank you for bringing Mr. [redacted]' complaint to my attention.  Our company unanimously aims for every customer to be 100% satisfied.  It looks like we missed our goal in this instance. Upon researching the situation from the beginning, I discovered that Mr....

[redacted]' reshipped order was processed this morning and will leave our warehouse in route to him today.  Should Mr. [redacted] not receive his order by Monday, 6/29/2015, I would appreciate it if he contacted me directly at: [redacted]
 [redacted]Respectfully,[redacted]Director of Operations NaturMed Inc. dba Institute for Vibrant Living[redacted]

To Whom it May Concern,Thank you for bringing Mr. [redacted]' complaint to our attention. Upon receipt of your notice of complaint ([redacted] we conducted an investigation into this situation. The results of the investigation and the steps we have taken subsequently are below.  Mr. [redacted]' order...

was processed on 6/15/2015.  He ordered 2 units of All Day Energy Greens (the product involved in the recall) and based on the offer he took advantage of, he was able to also order 2 units of our Go Ruby Go product and 2 units of our Super Wheatgrass Combo product at zero cost.  The only items Mr. [redacted] was charged for was the All Day Energy Greens ($79.98 plus sales tax of $8.00 and shipping charges of $7.99).  The order total came to $95.97 (see the attached "collate" and screenshot of the order entry screen of Mr. [redacted]' order).Our investigation also showed that Mr. [redacted] was refunded to his [redacted] card ending in [redacted] on 9/16/2016.  We did notice that Mr. [redacted] was only refunded $87.98 ($79.98 for the product he purchased as well as the $8.00 he paid in sales tax).  Because of this, I instructed my accounting department to refund Mr. [redacted] an additional $7.99 for the money he spent with us for shipping this order to him.  These funds were also refunded to his [redacted] card ending in [redacted] and should be available to him no later than tomorrow some time.  I hope this explanation and extra measure taken today are enough to satisfy Mr. [redacted].  If not, please contact me again at [redacted] or by calling our toll free customer service line at [redacted]Respectfully, Patrick H[redacted]Director of Operations - Institute for Vibrant Living  [redacted]

Hello!Thank you for bringing Mr. [redacted]s issue to our attention.  Upon receiving the notice from your office I instructed my Customer Service Manager to personally research this issue.  As a result of this investigation, I am happy to report to you that Mr. [redacted] was refunded in the amount...

of $47.98 to his PayPal account on 11/30/2016.  I hope this completely satisfies Mr. [redacted].  We also apologize for any inconvenience we may have caused Mr. [redacted] or you office.Respectfully,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living[redacted]

Thank you for bringing Ms. [redacted] complaint to our attention.  Before receiving the formal complaint this morning, we researched this issued based on a review Ms.[redacted] submitted for our business on the Revdex.com's website.The outcome of our investigation, which included listening to a recording of the...

entire conversation between Ms. [redacted] and our representative, was confirmation that Ms. [redacted] was enrolled in our continuity program without her knowledge.For this I sincerely apologize.  This is not how we do business normally and I am completely disappointed in actions of this representative who has been disciplined and reprimanded.I can assure you that if Ms. [redacted] is not completely satisfied with the actions taken by our customer service department to date, she will be by day's end.  If for any reason she continues to feel as if her complaint/concern has not been addressed adequately, I request that she contact me directly at ###-###-#### or via email at  [redacted].[redacted] .Once again I assure you that the Institute for Vibrant Living is not in the habit of enrolling consumers in autoship programs without full consent and when it does happen (regrettably it has happened in the past) we take it very seriously and move quickly to correct our error.Respectfully,[redacted]Director of OperationsInstitute for Vibrant Living###-###-####

To Whom it May Concern,I want to thank you for bringing Mr. [redacted]'s issue to our attention.  I had a member of our Customer Service Leadership group contact Mr. [redacted] to ensure all of his concerns were addressed.  I am happy to report that the resolutions we offered Mr. [redacted] were...

completely satisfactory to him.We have refunded him in the amount of $139.98 and documented his other concerns.  Should you need any additional information from us pertaining to Mr. [redacted]'s concerns / complaint, please fell free to reach out to me directly at 928-567-5175Respectfully,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living

Hello, I am happy to announce that Ms. [redacted] is satisfied with the assistance we provided her once you brought her concern to our attention.  She has been refunded in the form of a company check in the amount of $89.97.  Should Ms. [redacted] continue to have concerns she can call...

our corporate office at [redacted] and ask for me directly. Respectfully submitted,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living

Hello, I am happy to inform you that Mr. [redacted] has been refunded in the amount of $199.45. ($184.45 for his purchase and $15.00 for his expense to get the product back to us.  This refund was posted to the the payment instrument he used to make his purchase. (Visa) I would like to...

remind Mr. [redacted] that our refund policy was available to him in the same piece of marketing that prompted him to make his purchase.  If there was any part of that return policy he did not agree with, he should have brought up those concerns prior to making his purchase.  It is not uncommon at all for a refund to take 30 days to be applied and we refunded him his shipping costs which our return policy clearly states is not applicable. Mr. [redacted], I hope this satisfies you. Patrick H[redacted] Director of OperationsInstitute for Vibrant Living

Hello, I apologize for the additional shipment received by Mr. [redacted] by us.  That order was released in error on our part and we are expediting Mr. [redacted]'s refund for this shipment ($107.98 plus $35.00 for his overdraft fee) a total of $142.98. As for the additional $15.00 I...

promised Mr. [redacted] we would refund him for shipping charges, we did so.  The confusion was created because we posted two refunds to the account he used to make his purpose.  One was in the amount of $184.45 and the second was for the $15.00 in shipping charges.  Our records show that both refunds posted to Mr. [redacted]'s account on the same day.I also want Mr. [redacted] to know that we have cancelled his autoship standing order he had in place with us and he will not receive another order. If any of this is not to Mr. [redacted]'s approval, please know that we will do whatever it takes to ensure his satisfaction. Once again I apologize for adding to Mr. [redacted]'s frustration. Respectfully,Patrick H[redacted]Director Of Operations - Institute for Vibrant Living

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern. Institute for Vibrant Living went out of business on Friday, May 26, 2017.  Their assets were purchased by Independent Vital Life, LLC on 6/1/2017.  I am sorry to have to explain that until the new ownership has done a complete audit of the business they...

purchased in an attempt to save this quality product line, no refunds will be issued.We hope to resume business in a more thorough, customer service orientated manner by month's end (July 1). We appreciate any additional patience that can be applied in this time of transition.Respectfully,Patrick H[redacted]Independent Vital Life, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, I will consider this complaint resolved. As long as they discontinue the auto-ship and to also never contact me via my email as stated in our telephone conversation.. She also provided me with the information I was originally seeking which was my delivery date.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did receive your voicemails asking me to return your call, and tried at multiple different times of day over the past 2 days attempted to return your calls.  Unfortunately I continued to receive an automated response that stated the business was closed and to call back during office hours.  Thank you for reaching out to let me know to watch for the refund. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern,Our customer service manager reached out to Ms. [redacted] and apologized for any inconvenience her long hold times when calling us may have caused her.  Upon discussing the situation with Ms. [redacted] it was determined that we needed to refund Ms. [redacted] in the amount of...

$119.94.  We have done so via company check # 78538 which was mailed to her today.  From everything I have been told, this resolution is to the satisfaction of Ms. [redacted].  If for any reason it is not, please do not hesitate to reach out to me directly at [redacted] .  I will see to it that Ms. [redacted] is satisfied if she is not at this time. Respectfully submitted,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution of $80.97 would be satisfactory to me.  The order was placed via email.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
G[redacted]

Hello,Thank you so much for bringing Mr. [redacted] complaint / concerns to our attention.  We have conducted an extensive investigation into this matter.  Here are the results of that investigation:  Mr. [redacted] was mistaken when he stated he purchased from us on our website on 3/6/2015....

Our call recording system confirmed that Mr. [redacted] actually called into our call center on 2/27/2015 and placed his order with the assistance of one of our customer care specialists.   Considering the time that has gone by since the "incident" it is understandable to get the dates confused.  He also stated in his complaint that he contacted us on 1/12/2016 to discuss this incident.  According to our phone records, Mr. [redacted] has only called us once.  That was the day he called in to make his purchase. (2/27/2015)We are extremely saddened that Mr. [redacted] has fallen victim to internet fraud but he has never provided us with personal information on our website so his visiting our website cannot be the cause of these problems.We do have a 100% Lifetime Money Back Guarantee so we are happy to refund the the $80.97 Mr. [redacted] spent with us back on 2/27/2015 because apparently he was not satisfied with his experience with our company.  However, we handle all customer personal information with the utmost care, exceeding Payment Card Industry (PCI) compliance and we will not be refunding any additional monies he may have lost to these other, now defunct, companies.  Should Mr. [redacted] wish a refund of the $80.97 he spent with us, please have him call 8[redacted] and ask for Kate.  She will be happy to arrange a refund of the abovementioned $80.97.Respectfully,Patrick H[redacted]Director of Operations - Institute for Vibrant Living[redacted]t - [redacted]