DO NOT order from this company!!! The fail to provide prompt customer service and fail to provide accurate information on their website It will just lead to a lot of frustration I orderd a costume at a great clearance price, the item was listed as in stock with same day shipping as long as the order was placed by 1:pm I placed my order after the same day shipping time but assuming that it would ship out the next day no problem Two days later I still have no email notification that my order has shipped so I contacted the company via "online chat" I was told that the costume was on backorder so they would more than likely cancel my order I was told that I would have to wait to receive a call from customer service to be told that my order was going to be canceled and I would receive a refund............I am waiting for my phone call and my refund (I may add a second review with the length of time this actually takes) But I had to warn others not to even bother with this company asap! Out of curiosity I checked the website to see if they had updated the costume as "out of stock" since it had been days and it still showed as in stock There are continuing to try and sell something they do not have I received an apology from customer service but they could no answer why they fail to update their site and notify customers in a timely manner She ended the chat herself with another apology and a thank you...............guess I didn't have any other questions
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We do apologize for the wrong description we HAD on our website but the product description is now corrected to 10yard rollsThis was corrected within hoursWe do NOT CARRY 100yd rolls [redacted] we are unable to make that availableWE CAN give full credit to [redacted] for the order placed [redacted] and keep the recieved product with our complimentsPlease let me know if this is satisfactory
On Monday March 02, I placed an order for two items: the Complete Deluxe Kids Harry Potter Costume with Accessories and a Harry Potter OwlBecause I needed the items for my nephews birthday on March 07, I paid an additional $for the UPS Priority 3-business day shippingThe total sale was $On Friday March 06, a package arrived....but no owl and the accessories were not included with the costumeI called their customer service immediatelyI was told that the owl would be delivered on Monday because they had until March to make the deliveryI explained that I paid for 3-day shipping and that four days was today, FridayI also did not receive an email notice that one of the items would be shipped separatelyNormally, if a company has to split ship my order, I receive some type of notificationSo, naturally I was expecting the whole order to arrive on Friday March 06.Eventually Lawrence understood my point and agreed that the additional shipping would be refundedBecause of the intangible cost of not having the full gift intended for my nephew's birthday, I asked if he might grant a discount for future use, thinking that since my nephew would be disappointed on his birthday, I might surprise him on a different dayHowever, [redacted] stated that he couldn't do thisSo, long story short....the company makes an error, my nephew doesn't get his full gift on his birthday and the company doesn't care to provide me with an incentive to shop with them againI'm surprised that they have an A+ rating from the Revdex.comthey certainly haven't shown me good customer serviceOn a positive note, [redacted] was very nice and patientIt isn't his fault that the company won't take care of their clients
Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ Hi ***, I will be happy to refund your order total in full by processing a credit for the 15% restocking fee and the shipping cost which is a total refund of $which is the cost of your order [redacted] with Official CostumesI CANNOT refund you more monies than you have an order for with Official CostumesI will get the refund for the total amount filed today Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel the response is not acceptable for the fact that this response should have been the initial response when I notified the company that I had not received my merchandise timelyThe issue never should have got to this pointIn my opinion some form of compensation should be made for my time, effort and cost in getting this issue resolved Consumer Response / [redacted] (3000, 13, 2015/01/12) */ After a month of being told I would receive my full refund, I am still waiting for it to post to my credit card Per my previous case # [redacted] , the company stated they would refund the difference (shipping and restocking fee) held from an item returned months agoIt has been a month since I was told I would get my refund and as of today I am still waiting for the refund to post to my credit cardLet there be no mistake, I want my refundThe company in good faith should also issue me a check for the $it cost me to return the item to them Business Response / [redacted] (4000, 15, 2015/01/12) */ We do apologize regarding why the original refund wasn't posted on AmazonWE are checking on this today and will update the refund on AmazonI do see we did process a credit for $for a total refundWe CANNOT refund more monies than what was spent on Amazon
Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ Good Morning, I have notified my Credit Department to stop sending you statementsWe do apologize for this inconvenience to you regarding the wrong image on the website when you ordered originally and our Web Design group is getting the image update on our siteAs for getting the order canceled, unfortunately when we recieved that request the order had alrerady shippedI do see that an order acknowledgement was sent via email, but many times this goes into SPAM at the end users end On behalf of Official Costumes we do apologize for this inconveniences you occured
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ We do apologize for the damaged Stormtrooper costume you receivedWe will also let our web design group know to include more detailed information regarding the product on our websiteAs for the costume and being molded on both side we DO NOT have, BUT we will process a FULL CREDIT for the grouping you received which is $to the payment method usedWe WILL not be picking up the item you may keep it with our compliments Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
DO NOT order from this company!!! The fail to provide prompt customer service and fail to provide accurate information on their website It will just lead to a lot of frustration I orderd a costume at a great clearance price, the item was listed as in stock with same day shipping as long as the order was placed by 1:pm I placed my order after the same day shipping time but assuming that it would ship out the next day no problem Two days later I still have no email notification that my order has shipped so I contacted the company via "online chat" I was told that the costume was on backorder so they would more than likely cancel my order I was told that I would have to wait to receive a call from customer service to be told that my order was going to be canceled and I would receive a refund............I am waiting for my phone call and my refund (I may add a second review with the length of time this actually takes) But I had to warn others not to even bother with this company asap! Out of curiosity I checked the website to see if they had updated the costume as "out of stock" since it had been days and it still showed as in stock There are continuing to try and sell something they do not have I received an apology from customer service but they could no answer why they fail to update their site and notify customers in a timely manner She ended the chat herself with another apology and a thank you...............guess I didn't have any other questions
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We do apologize for the wrong description we HAD on our website but the product description is now corrected to 10yard rollsThis was corrected within hoursWe do NOT CARRY 100yd rolls [redacted] we are unable to make that availableWE CAN give full credit to [redacted] for the order placed [redacted] and keep the recieved product with our complimentsPlease let me know if this is satisfactory
On Monday March 02, I placed an order for two items: the Complete Deluxe Kids Harry Potter Costume with Accessories and a Harry Potter OwlBecause I needed the items for my nephews birthday on March 07, I paid an additional $for the UPS Priority 3-business day shippingThe total sale was $On Friday March 06, a package arrived....but no owl and the accessories were not included with the costumeI called their customer service immediatelyI was told that the owl would be delivered on Monday because they had until March to make the deliveryI explained that I paid for 3-day shipping and that four days was today, FridayI also did not receive an email notice that one of the items would be shipped separatelyNormally, if a company has to split ship my order, I receive some type of notificationSo, naturally I was expecting the whole order to arrive on Friday March 06.Eventually Lawrence understood my point and agreed that the additional shipping would be refundedBecause of the intangible cost of not having the full gift intended for my nephew's birthday, I asked if he might grant a discount for future use, thinking that since my nephew would be disappointed on his birthday, I might surprise him on a different dayHowever, [redacted] stated that he couldn't do thisSo, long story short....the company makes an error, my nephew doesn't get his full gift on his birthday and the company doesn't care to provide me with an incentive to shop with them againI'm surprised that they have an A+ rating from the Revdex.comthey certainly haven't shown me good customer serviceOn a positive note, [redacted] was very nice and patientIt isn't his fault that the company won't take care of their clients
Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ Hi ***, I will be happy to refund your order total in full by processing a credit for the 15% restocking fee and the shipping cost which is a total refund of $which is the cost of your order [redacted] with Official CostumesI CANNOT refund you more monies than you have an order for with Official CostumesI will get the refund for the total amount filed today Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel the response is not acceptable for the fact that this response should have been the initial response when I notified the company that I had not received my merchandise timelyThe issue never should have got to this pointIn my opinion some form of compensation should be made for my time, effort and cost in getting this issue resolved Consumer Response / [redacted] (3000, 13, 2015/01/12) */ After a month of being told I would receive my full refund, I am still waiting for it to post to my credit card Per my previous case # [redacted] , the company stated they would refund the difference (shipping and restocking fee) held from an item returned months agoIt has been a month since I was told I would get my refund and as of today I am still waiting for the refund to post to my credit cardLet there be no mistake, I want my refundThe company in good faith should also issue me a check for the $it cost me to return the item to them Business Response / [redacted] (4000, 15, 2015/01/12) */ We do apologize regarding why the original refund wasn't posted on AmazonWE are checking on this today and will update the refund on AmazonI do see we did process a credit for $for a total refundWe CANNOT refund more monies than what was spent on Amazon
Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ Good Morning, I have notified my Credit Department to stop sending you statementsWe do apologize for this inconvenience to you regarding the wrong image on the website when you ordered originally and our Web Design group is getting the image update on our siteAs for getting the order canceled, unfortunately when we recieved that request the order had alrerady shippedI do see that an order acknowledgement was sent via email, but many times this goes into SPAM at the end users end On behalf of Official Costumes we do apologize for this inconveniences you occured
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ We do apologize for the damaged Stormtrooper costume you receivedWe will also let our web design group know to include more detailed information regarding the product on our websiteAs for the costume and being molded on both side we DO NOT have, BUT we will process a FULL CREDIT for the grouping you received which is $to the payment method usedWe WILL not be picking up the item you may keep it with our compliments Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)