I am rejecting this response because:Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call [redacted] againI never said that [redacted] rejected my requestWhen I contacted PostNet on this matter it was very difficult for me to get a word in without him over talking meI am not sure how much of the fee [redacted] will refund if any and I am not sure how much POSTNET took out of this transactionI feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault
We received a call from Mr*** stating about his phone inquiry directly with *** regarding delivery delay due to severe weather experienced at the destination airport in ColoradoHe made an initial request for a refund but was declined by *** since the delay was caused by weather
constraintsHe requested a refund from our company, Postnet , in which I further clarified, reiterated and explained to Mr*** what *** had explained to him was accurateI was never rude, but rather direct since I had other customers waiting to be assisted I explained that our company will be denied to file a refund claim in behalf Mr*** since the delay was caused by uncontrollable events which caused transport interruption.We are very reasonable and personable with all of our customers treating them like family and friendsWe look at the overall picture and will gladly admit to any faults that we have causedIn this scenario, in as much as we would like to help, we fully understand that mother nature can cause delays. Mr*** was was not satisfied with my response and told us that he will deal with *** againI made an attempt to advice him that he will get the same response, but Mr*** hung upI do feel that Mr***'s complain to our company is a big concern and we immediately addressed itWe take complaints seriously as we are committed on providing great serviceWe maintain a good track record within the community that we've been serving in for 13years and continue to improve to serve our customers above and beyond. Sincerely, *** *** ***
I am rejecting this response because:Per my conversation with *** ** on March 24th, due to the weather delay for the overnight package, *** ** put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call *** ** againI never said that *** rejected my requestWhen I contacted? PostNet on this matter it was very difficult for me to get a word in without him over talking meI am not sure how much of the fee *** will refund if any and I am not sure ? how much POSTNET took out of this transactionI feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault
I am rejecting this response because:Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call [redacted] againI never said that [redacted] rejected my requestWhen I contacted PostNet on this matter it was very difficult for me to get a word in without him over talking meI am not sure how much of the fee [redacted] will refund if any and I am not sure how much POSTNET took out of this transactionI feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault
We received a call from Mr*** stating about his phone inquiry directly with *** regarding delivery delay due to severe weather experienced at the destination airport in ColoradoHe made an initial request for a refund but was declined by *** since the delay was caused by weather
constraintsHe requested a refund from our company, Postnet , in which I further clarified, reiterated and explained to Mr*** what *** had explained to him was accurateI was never rude, but rather direct since I had other customers waiting to be assisted I explained that our company will be denied to file a refund claim in behalf Mr*** since the delay was caused by uncontrollable events which caused transport interruption.We are very reasonable and personable with all of our customers treating them like family and friendsWe look at the overall picture and will gladly admit to any faults that we have causedIn this scenario, in as much as we would like to help, we fully understand that mother nature can cause delays. Mr*** was was not satisfied with my response and told us that he will deal with *** againI made an attempt to advice him that he will get the same response, but Mr*** hung upI do feel that Mr***'s complain to our company is a big concern and we immediately addressed itWe take complaints seriously as we are committed on providing great serviceWe maintain a good track record within the community that we've been serving in for 13years and continue to improve to serve our customers above and beyond. Sincerely, *** *** ***
I am rejecting this response because:Per my conversation with *** ** on March 24th, due to the weather delay for the overnight package, *** ** put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call *** ** againI never said that *** rejected my requestWhen I contacted? PostNet on this matter it was very difficult for me to get a word in without him over talking meI am not sure how much of the fee *** will refund if any and I am not sure ? how much POSTNET took out of this transactionI feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault