After doing research on this complaint, we at TBears are very confused about this orderI [redacted] the owner can not find were this order was ever refered to or inquired aboutWe recored all complaint calls and no were can we find in the logs did any one call adout this orderWe only filled this order for FTD and not at any time was this order inquired about haveing a problemAlso it is made in oasis in a sealed can never was it dry the person who recicved it is instructed to add water as soon as it needs itInstructions and flower food are provided with every arrangmentWe are very sorry if they were not happy and will send out a arrangement to the recipient if they instruct us toWe do mot have the payment for the arrangement they would have to contact FTD for that
After doing research on this complaint, we at TBears are very confused about this orderI [redacted] the owner can not find were this order was ever refered to or inquired aboutWe recored all complaint calls and no were can we find in the logs did any one call adout this orderWe only filled this order for FTD and not at any time was this order inquired about haveing a problemAlso it is made in oasis in a sealed can never was it dry the person who recicved it is instructed to add water as soon as it needs itInstructions and flower food are provided with every arrangmentWe are very sorry if they were not happy and will send out a arrangement to the recipient if they instruct us toWe do mot have the payment for the arrangement they would have to contact FTD for that