The customer did trade in his 2007 Bmw K1200S for a newer 2008 model, however the date was 03/26/2016. Part of the reason for the change was that his trade needed extensive brake work, which we performed prior to offering his old bike for resale. Our first indication that there...
was a problem with the 2008 bike was almost 4 months later in July 2016 when the bike was brought in for service on the 18th for a complaint of a low RPM misfire. This complaint was diagnosed as a need to replace an Oxygen Sensor. The work was authorized by the customer and performed. Upon completion the bike was returned to the customer. At no time did a complaint of a "rattle " enter into the conversation.Approximately 10 days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the condition. When the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describing. The customer then left. On August 18 the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed work. He did not appear to be flexible at that time and again left.Sincerely,[redacted]
General Manager(414) 358-2465[redacted]
The customer did trade in his 2007 Bmw K1200S for a newer 2008 model, however the date was 03/26/2016. Part of the reason for the change was that his trade needed extensive brake work, which we...
performed prior to offering his old bike for resale.
Our first indication that there was a problem with the 2008 bike was almost 4 months later in July 2016 when the bike was brought in for service on the 18th for a complaint of a low RPM misfire. This complaint was diagnosed as a need to replace an Oxygen Sensor. The work was authorized by the customer and performed. Upon completion the bike was returned to the customer. At no time did a complaint of a "rattle " enter into the conversation.Approximately 10 days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the condition. When the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describing. The customer then left.
On August 18 the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed work. He did not appear to be flexible at that time and again left.Sincerely,[redacted]
General Manager(414) 358-2465[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not concur with Schlossmann's characterizations of the events since I purchased the 2008 BMW K1200S. I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about. I was told that the replacement of the O2 sensor would solve the problem. It did not. Note: their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem. I returned soon after I noticed the consisted rattle noise at low speed and idle. The repair reps tried to convince me that the noise was normal. They even offered a $400 timing chain sensor repair that might work. I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issues.
To add insult to injury, on August 18th, after only about 3000 miles driven on the 2008 motorcycle, it now needs a $800 brake repair. Additionally, my original 2007 was started and the rattle sound is/was not heard.
It seems that I was sold a 2008 motorcycle with potential known issues. The prospect of giving them an additional $3000 to receive back my 2007 with half the miles and none of the 2008 motorcycle's problems is like a slap in the face and punch in the gut. I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable. At the end of the day, they get the problem ridden 2008 motorcycle back to resell to someone else if they choose; I get the current loan against the 2008 bike settled and we agree to permanently part ways.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not concur with Schlossmann's characterizations of the events since I purchased the 2008 BMW K1200S. I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about. I was told that the replacement of the O2 sensor would solve the problem. It did not. Note: their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem. I returned soon after I noticed the consisted rattle noise at low speed and idle. The repair reps tried to convince me that the noise was normal. They even offered a $400 timing chain sensor repair that might work. I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issues.To add insult to injury, on August 18th, after only about 3000 miles driven on the 2008 motorcycle, it now needs a $800 brake repair. Additionally, my original 2007 was started and the rattle sound is/was not heard.It seems that I was sold a 2008 motorcycle with potential known issues. The prospect of giving them an additional $3000 to receive back my 2007 with half the miles and none of the 2008 motorcycle's problems is like a slap in the face and punch in the gut. I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable. At the end of the day, they get the problem ridden 2008 motorcycle back to resell to someone else if they choose; I get the current loan against the 2008 bike settled and we agree to permanently part ways.
Regards,
[redacted]
The customer did trade in his 2007 Bmw K1200S for a newer 2008 model, however the date was 03/26/2016. Part of the reason for the change was that his trade needed extensive brake work, which we performed prior to offering his old bike for resale. Our first indication that there...
was a problem with the 2008 bike was almost 4 months later in July 2016 when the bike was brought in for service on the 18th for a complaint of a low RPM misfire. This complaint was diagnosed as a need to replace an Oxygen Sensor. The work was authorized by the customer and performed. Upon completion the bike was returned to the customer. At no time did a complaint of a "rattle " enter into the conversation.Approximately 10 days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the condition. When the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describing. The customer then left. On August 18 the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed work. He did not appear to be flexible at that time and again left.Sincerely,[redacted]
General Manager(414) 358-2465[redacted]
The customer did trade in his 2007 Bmw K1200S for a newer 2008 model, however the date was 03/26/2016. Part of the reason for the change was that his trade needed extensive brake work, which we...
performed prior to offering his old bike for resale.
Our first indication that there was a problem with the 2008 bike was almost 4 months later in July 2016 when the bike was brought in for service on the 18th for a complaint of a low RPM misfire. This complaint was diagnosed as a need to replace an Oxygen Sensor. The work was authorized by the customer and performed. Upon completion the bike was returned to the customer. At no time did a complaint of a "rattle " enter into the conversation.Approximately 10 days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the condition. When the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describing. The customer then left.
On August 18 the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed work. He did not appear to be flexible at that time and again left.Sincerely,[redacted]
General Manager(414) 358-2465[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not concur with Schlossmann's characterizations of the events since I purchased the 2008 BMW K1200S. I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about. I was told that the replacement of the O2 sensor would solve the problem. It did not. Note: their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem. I returned soon after I noticed the consisted rattle noise at low speed and idle. The repair reps tried to convince me that the noise was normal. They even offered a $400 timing chain sensor repair that might work. I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issues.
To add insult to injury, on August 18th, after only about 3000 miles driven on the 2008 motorcycle, it now needs a $800 brake repair. Additionally, my original 2007 was started and the rattle sound is/was not heard.
It seems that I was sold a 2008 motorcycle with potential known issues. The prospect of giving them an additional $3000 to receive back my 2007 with half the miles and none of the 2008 motorcycle's problems is like a slap in the face and punch in the gut. I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable. At the end of the day, they get the problem ridden 2008 motorcycle back to resell to someone else if they choose; I get the current loan against the 2008 bike settled and we agree to permanently part ways.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not concur with Schlossmann's characterizations of the events since I purchased the 2008 BMW K1200S. I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about. I was told that the replacement of the O2 sensor would solve the problem. It did not. Note: their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem. I returned soon after I noticed the consisted rattle noise at low speed and idle. The repair reps tried to convince me that the noise was normal. They even offered a $400 timing chain sensor repair that might work. I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issues.To add insult to injury, on August 18th, after only about 3000 miles driven on the 2008 motorcycle, it now needs a $800 brake repair. Additionally, my original 2007 was started and the rattle sound is/was not heard.It seems that I was sold a 2008 motorcycle with potential known issues. The prospect of giving them an additional $3000 to receive back my 2007 with half the miles and none of the 2008 motorcycle's problems is like a slap in the face and punch in the gut. I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable. At the end of the day, they get the problem ridden 2008 motorcycle back to resell to someone else if they choose; I get the current loan against the 2008 bike settled and we agree to permanently part ways.
Regards,
[redacted]