Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not concur with Schlossmann's characterizations of the events since I purchased the BMW K1200S I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about I was told that the replacement of the Osensor would solve the problem It did not Note: their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem I returned soon after I noticed the consisted rattle noise at low speed and idle The repair reps tried to convince me that the noise was normal They even offered a $timing chain sensor repair that might work I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issuesTo add insult to injury, on August 18th, after only about miles driven on the motorcycle, it now needs a $brake repair Additionally, my original was started and the rattle sound is/was not heardIt seems that I was sold a motorcycle with potential known issues The prospect of giving them an additional $to receive back my with half the miles and none of the motorcycle's problems is like a slap in the face and punch in the gut I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable At the end of the day, they get the problem ridden motorcycle back to resell to someone else if they choose; I get the current loan against the bike settled and we agree to permanently part ways Regards, [redacted] ***
The customer did trade in his Bmw K1200S for a newer model, however the date was 03/26/Part of the reason for the change was that his trade needed extensive brake work, which we performed prior to offering his old bike for resale Our first indication that there was a problem with the bike was almost months later in July when the bike was brought in for service on the 18th for a complaint of a low RPM misfireThis complaint was diagnosed as a need to replace an Oxygen SensorThe work was authorized by the customer and performedUpon completion the bike was returned to the customerAt no time did a complaint of a "rattle " enter into the conversation.Approximately days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the conditionWhen the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describingThe customer then left On August the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed workHe did not appear to be flexible at that time and again left.Sincerely, [redacted] General Manager(414) 358-[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not concur with Schlossmann's characterizations of the events since I purchased the BMW K1200S I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about I was told that the replacement of the Osensor would solve the problem It did not Note: their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem I returned soon after I noticed the consisted rattle noise at low speed and idle The repair reps tried to convince me that the noise was normal They even offered a $timing chain sensor repair that might work I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issuesTo add insult to injury, on August 18th, after only about miles driven on the motorcycle, it now needs a $brake repair Additionally, my original was started and the rattle sound is/was not heardIt seems that I was sold a motorcycle with potential known issues The prospect of giving them an additional $to receive back my with half the miles and none of the motorcycle's problems is like a slap in the face and punch in the gut I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable At the end of the day, they get the problem ridden motorcycle back to resell to someone else if they choose; I get the current loan against the bike settled and we agree to permanently part ways Regards, [redacted] ***
The customer did trade in his Bmw K1200S for a newer model, however the date was 03/26/Part of the reason for the change was that his trade needed extensive brake work, which we performed prior to offering his old bike for resale Our first indication that there was a problem with the bike was almost months later in July when the bike was brought in for service on the 18th for a complaint of a low RPM misfireThis complaint was diagnosed as a need to replace an Oxygen SensorThe work was authorized by the customer and performedUpon completion the bike was returned to the customerAt no time did a complaint of a "rattle " enter into the conversation.Approximately days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the conditionWhen the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describingThe customer then left On August the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed workHe did not appear to be flexible at that time and again left.Sincerely, [redacted] General Manager(414) 358-[redacted]