TC Construction

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mr [redacted] We have reviewed the concerns of his complaint and determined the following:February 29, we installed the exterior camera in questionTo date all devices as per Mr [redacted] 's agreement have been installedWe apologize for any inconvenience experienced by Mr [redacted] during this processPlease feel free to contact me directly at [redacted] should you require further assistance in resolving this matterSincerely, Kelley P [redacted] Customer Care Manager

Dear Revdex.com Thank you for your assistance in forwarding Mr***'s complaintWe have researched the items outlined in the complaint and determined the following: May 2013, Mr [redacted] executed a sixty month agreement with usWe installed our premium package at no costOver $in equipment, installation and labor was invested into Mr***'s homeIn exchange Mr [redacted] contractually agreed to complete a sixty month termThere was no upfront investment on Mr***'s behalf outside of the first month of monitoringUpon request to cancelWe informed Mr [redacted] that we would work with him to reduce his contract term where he would be required to pay $as opposed to the $he references in the complaintMr [redacted] elected to not take the offer presented at the time he required cancellationTo date there is a balance of $due as per Mr***'s contractWe are however, willing to accept the $presented previously to aid in closing his account satisfactorilyCPI Feels this offer is feasible for all involved partiesPlease feel free to contact me directly for further assistance regarding this matter Sincerely, Kelley P [redacted] Customer Care Manager704-945-

I have reviewed the response and confirm that they have reached out to me to resolve the problem They did decide to waive the fee for transferring the service, but they have not scheduled installation yet I was told that I would need to wait until I have the HUD statement from closing in my hand before I can schedule it We do not close until the 12th It appears that they are now going to do what they promised in the beginning Thanks for your help! Regards, [redacted]

Thank you for your assistance with forwarding the complaint submitted by Mr [redacted] We have reviewed the items outlined in Mr [redacted] ' complaint and determined the following:June 21, we received a call from Mr [redacted] requesting to cancel his services due to non useDuring this call we presented Mr [redacted] with a few options to enhance the level of his security systemMr [redacted] declinedHonoring his request to cancel we informed Mr [redacted] of the actions necessary to process him cancellation completely, which include retrieval of the control panelAs per Mr [redacted] ' executed agreement, June 27, 2012; The Central station reporting device remains the sole property of CPI Security at all timesThis device is the only device that would be retrieved from Mr [redacted] ' home and will leave zero damage to the propertyWe apologize for any misunderstanding and/or inconvenience Mr [redacted] has experiencedWe will require the return of the central station reporting device and a written request to close the account entirelyWe will reach out to Mr [redacted] via telephone and inform of the samePlease feel free to contact me directly at 704-945-should you require further assistance in resolving this matterSincerely,Kelley P***

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Ms***We apologize for any inconvenience Ms [redacted] has endured awaiting her refundOur time frame for credit card refunds is 7-business daysMs***'s refund has been processedOctober 24, we issued a refund to the credit card number we had on file for Ms***Based on the above actions, CPI considers this complaint resolvedPlease feel free to contact me directly at 704-945-should you require further assistance regarding this matterSincerely, Kelley LP [redacted] Call Center Director

Dear Revdex.com, Thank you for your assistance in forwarding the concerns submitted by Mr [redacted] We have been in contact with Mr [redacted] prior to receipt of his complaintWe determined that the standard $fee required for transfer should be waivedMr [redacted] has an installation scheduled for August 13, as a resultWe apologize for any inconvenience experienced by Mr [redacted] during this processWe look forward to continuing to protect his home and family for years to comePlease feel free to contact me directly should you require further assistance with this matterSincerely, Kelley [redacted] Customer Care Manager 704-945-

Thank you for forwarding the complaint submitted by Mr***We have been in communication with Mr*** regarding his request to cancelGiven we have received his cancellation request in writing, the account will no longer be billedWe have also refunded month as a courtesy
Therefore, Mr*** will receive a credit in the amount of $36.95.A service appointment to collect the central station reported device is necessary for the account to be considered closed satisfactorilyWe will contact Mr*** to schedule the appointmentPlease feel free to contact me directly at 800-948-extshould you require further assistance regarding this matterSincerely,Kelley P***

Thank you for your assistance in forwarding the complaint submitted by Ms***With respect to Ms***’s concerns regarding an upgrade to her system; October 20, 2016, we completed the upgrade of Ms***’s serviceWe apologize for any inconvenience Ms*** experienced during this
processAs an act of goodwill, we have placed a month credit on Ms***’s accountGiven, Ms*** requested an upgrade prior to 10/21/as a part of her desired settlement, CPI considers this matter resolvedPlease feel free to contact me directly should you require further assistance regarding this matter

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your assistance in forwarding the complaint submitted by Mr. [redacted]. Upon research of the issues Mr. [redacted] outlines in his complaint we have determined the following:February 2016, we conducted an upgrade to Mr. [redacted]'s system. Mr. [redacted] verbally agreed to a sixty month agreement and also...

executed the contract upon the technician's arrival and completion of the upgrade. Mr. [redacted] executed an agreement  for a rate of $39.99. CPI would like to extend an offer to reinstate Mr. [redacted]'s service and remove the balance due for the equipment installed. The remainder of Mr. [redacted]'s contract term would also need to be fulfilled. We will reach out to Mr. [redacted] to offer the same.We look forward to an expeditious solution to this matter. Please contact me directly if further assistance is needed. Sincerely,Kelley L. P[redacted] 704-945-6204

I have reviewed the response and confirm that they have reached out to me to resolve the problem.  They did decide to waive the fee for transferring the service, but they have not scheduled installation yet.  I was told that I would need to wait until I have the HUD statement from closing in my hand before I can schedule it.  We do not close until the 12th.  It appears that they are now going to do what they promised in the beginning.  Thanks for your help! 
Regards,
[redacted]

Johana: Yes; we have come to a resolution… Thank you, [redacted]

Thank you for your assistance in forwarding the complaint submitted by Mr. [redacted]. We apologize for any inconvenience experienced by Mr. [redacted] during his request for service and a refund.  Mr. [redacted]’s refund was processed on October 21. It is our hope that we will be able to restore Mr....

[redacted]’s faith in CPI services in the near future. Should Mr. [redacted] elect to install CPI services we would like to extend a one month credit for monitoring services. Given the refund for installation has processed, CPI considers this matter resolved. Please feel free to contact me directly at 800-948-7133 ext. 6204 should you require further assistance regarding this matter.

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mr. [redacted]. We have reviewed the concerns of his complaint and determined the following:February 29, 2016 we installed the exterior camera in question. To date all devices as per Mr. [redacted]'s agreement have been...

installed. We apologize for any inconvenience experienced by Mr. [redacted] during this process. Please feel free to contact me directly at [redacted] should you require further assistance in resolving this matter. Sincerely, Kelley P[redacted] Customer Care Manager

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] has endured awaiting her refund. Our time frame for credit card refunds is 7-10 business days. Ms. [redacted]'s refund has been processed. October 24, we issued a refund...

to the credit card number we had on file for Ms. [redacted]. Based on the above actions, CPI considers this complaint resolved. Please feel free to contact me directly at 704-945-6204 should you require further assistance regarding this matter. Sincerely, Kelley L. P[redacted] Call Center Director

Ms. Diaz, Thank you for your assistance in forwarding the complaint submitted by Mr. [redacted]. We have been in communication with Mr. [redacted] regarding his request to be released from the contract terms or significantly reduce the remainder of terms of the contract he executed in exchange for an...

upgrade to his system. Upon conclusion of researching Mr. [redacted]’s concerns outlined in his correspondence, the following was determined: November 24, 2014, Mr. [redacted] contacted our office to inform he was no longer in possession of a home telephone. We offered to upgrade Mr. [redacted]’s system to include a new control panel, a camera, a door lock and cellular connectivity. Mr. [redacted] agreed to a 60 month term at a rate of $49.99 during this phone call. Additionally, he subsequently agreed to the terms by executing the contract upon the technician’s arrival. It should be noted that we exchanged the camera ( Per Mr. [redacted]’s request) for 2 appliance modules of similar value at the time of the upgrade installation. Mr. [redacted]’s contacted our office in October 2016,  23 months into his 60 month agreement term and advised of a pending job loss he will soon endure. Given the circumstances Mr. [redacted] described to us as a financial hardship scenario, we have offered to reduce his monitoring fees for a period of 4 months to just $19.99 for the same level of protection he received today for $49.99. CPI offers a hardship program for the very reasons Mr. [redacted] described to us via telephone and in his complaint. Should Mr. [redacted] elect to forgo the offer for hardship assistance we are prepared to extend a settlement offer of $562.38. This amount will allow for us to recoup a portion of the investment we made during the upgrade to Mr. [redacted]’s system. CPI feels our offer to reduce the early termination fee or extend 4 months of service at a reduced rate is reasonable for all involved parties. We look forward to closing this matter in a satisfactory manner. Please feel free to contact me directly at 704-945-6204 should you require further assistance regarding this matter.

Dear Revdex.com, Thank you for your assistance in forwarding the concerns submitted by Mr. [redacted]. We have been in contact with Mr. [redacted] prior to receipt of his complaint. We determined that the standard $495 fee required for transfer should be waived. Mr. [redacted] has an installation scheduled for...

August 13, as a result. We apologize for any inconvenience experienced by Mr. [redacted] during this process. We look forward to continuing to protect his home and family for years to come. Please feel free to contact me directly should you require further assistance with this matter. Sincerely, Kelley [redacted] Customer Care Manager 704-945-6204

Dear Revdex.com Thank you for your assistance in forwarding Mr. [redacted]'s complaint. We have researched the items outlined in the complaint and determined the following: May 2013, Mr. [redacted] executed a sixty month agreement with us. We installed our premium package at no cost. Over $2000 in equipment,...

installation and labor was invested into Mr. [redacted]'s home. In exchange Mr. [redacted] contractually agreed to complete a sixty month term. There was no upfront investment on Mr. [redacted]'s behalf outside of the first month of monitoring. Upon request to cancel. We informed Mr. [redacted] that we would work with him to reduce his contract term where he would be required to pay $300 as opposed to the $1100 he references in the complaint. Mr. [redacted] elected to not take the offer presented at the time he required cancellation. To date there is a balance of $1086 due as per Mr. [redacted]'s contract. We are however, willing to accept the $300 presented previously to aid in closing his account satisfactorily. CPI Feels this offer is feasible for all involved parties. Please feel free to contact me directly for further assistance regarding this matter.  Sincerely, Kelley P[redacted] Customer Care Manager704-945-6204

Thank you for your assistance with forwarding the complaint submitted by Mr. [redacted]. We have reviewed the items outlined in Mr. [redacted]' complaint and determined the following:June 21, 2016 we received a call from Mr. [redacted] requesting to cancel his services due to non use. During this call we...

presented Mr. [redacted] with a few options to enhance the level of his security system. Mr. [redacted] declined. Honoring his request to cancel we informed Mr. [redacted] of the actions necessary to process him cancellation completely, which include retrieval of the control panel. As per Mr. [redacted]' executed agreement, June 27, 2012; The Central station reporting device remains the sole property of CPI Security at all times. This device is the only device that would be retrieved from Mr. [redacted]' home and will leave zero damage to the property. We apologize for any misunderstanding and/or inconvenience Mr. [redacted] has experienced. We will require the return of the central station reporting device and a written request to close the account entirely. We will reach out to Mr. [redacted] via telephone and inform of the same. Please feel free to contact me directly at 704-945-6204 should you require further assistance in resolving this matter. Sincerely,Kelley P[redacted]