TC Technologies

MoneyLion has received and reviewed the complaint from [redacted] ***It appears that [redacted] is requesting to have the repayment schedule of her loan with MoneyLion changed from a weekly to bi-weekly scheduleOn October **, 2017, [redacted] applied and was approved for a $loan from MoneyLion*** ***’s loan agreement and TILA disclosure therein clearly disclosed the weekly repayment schedule that she agreed toNevertheless, MoneyLion is willing to adjust the payment schedule and amount of each scheduled payment to fit into a bi-weekly schedule if that is what [redacted] desiresMoneyLion would only request that she submit to our customer service team copies of her most recent pay stubs evidencing her employment income being paid on a bi-weekly basis [redacted] may send those pay stubs to [redacted] or call our customer service team at ###-###-####MoneyLion is happy to work with [redacted] to resolve her concerns

I do apologizeThe company did resolve the issueand everything has been updated and it's correctI do want to thank you for responding back to meNew York has the best Revdex.com out of all of them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi *** ***,I'm sorry you weren't aware of the loan terms and if you found it confusing as to what loan terms you were agreeing toHowever, I am glad that we were able to work out a solution and you were able to re-pay your loan with the amount that you found suitableThank you for working
with us to resolve your issuePlease don't hesitate to contact us if you need any clarificationYou can send an email directly to *** for a prompt responseThanks

Hello *** ***,I'm sorry to hear we ran into some confusion when handling your paymentThese mistakes are not common, but may happen rarelyNevertheless, we appreciate you taking the time to get in touch with us so that we may correct the issueAfter reviewing your account, I have made an
adjustment and you will be receiving a refund along with a call from a supervisor to explain the resolutionWe do thank you for being a valued customerPlease feel free to reach out to me should you need any clarificationPlease email *** for a swift response. Best Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello *** ***,Thanks for contacting us to resolve the matterWe apologize for any confusionIn any case, we would like to honor the loan agreement you have signed and provide you the ability to continue paying off your loan as per your loan agreementDue to the circumstances, we will
also waive the subscription feeShould you have any additional questions, please feel free to contact our support team, or reach out to me directly via email for a quick responseWe can be reached at ###-###-####You can contact me at ***

We reached out to this customer to clarify the items mentioned in his complaintWe reach a resolution with this customer, which should resolve this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I do apologize. The company did  resolve the issue... and everything has been updated and it's correct. I do want to thank you for responding back to me. New York has the best Revdex.com out of all of them

MoneyLion has received and reviewed the complaint from [redacted]. It appears that [redacted] is requesting to have the repayment schedule of her loan with MoneyLion changed from a weekly to bi-weekly schedule. On October **, 2017, [redacted] applied and was approved for a $600 loan from MoneyLion. [redacted]...

[redacted]’s loan agreement and TILA disclosure therein clearly disclosed the weekly repayment schedule that she agreed to. Nevertheless, MoneyLion is willing to adjust the payment schedule and amount of each scheduled payment to fit into a bi-weekly schedule if that is what [redacted] desires. MoneyLion would only request that she submit to our customer service team copies of her most recent pay stubs evidencing her employment income being paid on a bi-weekly basis. [redacted] may send those pay stubs to [redacted] or call our customer service team at ###-###-####. MoneyLion is happy to work with [redacted] to resolve her concerns.