TC Wholesalers, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ The complaint from the customer is partially true, we did tell them that if the load was not as we presented it we would honor the sale and return their moneyBut, the customer who as they mentioned is new to this business, did not even bother to process the load as they mentionedThey were told this load would very solid mix of new and customer returns, we processed and sold trucks of this merchandise, never a complaint and many customers purchased multiple loads,these loads are double stacked and they are skids per truckThe customer was overwhelmed with all product when they called, they were told that returning because they don't want it was not the dealThey then came back with bogus numbers that are not even believableThere threat of calling the Revdex.com was all they had as a threat mechanismThe majority of complaints are from people who do not listen and hear what they want to hear, they never took the time to process as they mentioned in their statement, they did not hold up their end of the bargainWe also sold to the son, and now the father who is the financier is getting in the middle We offered to sell the load for him from his location, these attempts have failed thus far because people want the product direct from the facility and not picked over productWe will now stop the attempt, we no longer will go out of our way to appease himThis industry is not for him, not our fault he did not take the time to put in the work to reap the rewards from the great productHe did not hold up his end of the bargain as a responsible buyer, failed to process the load for sale Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please allow me to explain this cleary first his comments about goods coming from his facility is untrue they never see a single item it comes directly from Tatgets warehouse to the costumersWe will send you pictures on how the load came in and you be the Judge if its returns from costumers 95% of the items have a dispose lable.There is no way that he has seen the so called loads because it comes from Target to the customer and every load is different Nothing in this load represents what they sold us a minimum 65% new and the rest are returns and in working order.Almost every box has a send to CRC FOR ELECTRONICS RECYCLING AND UNIVERSAL WASTE Yes we checked random samples from each skid and put them back the same way the skid was before we took the samples the boxes where dirty missing parts and products not working.I also dont understand the comment that my father is giving me an holding hand THE BOTTOM LINE IS WE GOT A CLEAR WRITTEN GUARANTEE WITHOUT ANY TERMS OR CONDITIONS THAT IF WE DONT LIKE THE LOAD THEY YOU WILL WIRE THE FUNDS BACK EVEN BEFORE WE LOAD IT BACK FOR RETURN AS YOU CAN SEE ON WIRE TRANSFER SHEET RESPECFULLY [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/11) */ Our business is predicated on educated buyers in the industry, we predicate our business on our word and the customer doing the work needed to maximize their profitWe get our products direct and never claim to have every load run through our facility, that would be impossible and too costly to the customer, most if not all clients understand direct is their best way to receive the product, never did we mention we send or touch every loadEvery load we have touched with our internal process has had at least those minimum requirementsThe customer openly admits he took samples, samples of 5-6,units does not cut in in this businessIt is correct tht most if not all pallets will have CRC tags on them, it is an internal process that most if not all big box stores use to identify products that have the ability to move directly to the shelf for discounted sales All this was explained when the customer was introduced to our companyMany things are conveniently forgotten from a customer who is new to the industry but seems to know everythingInstead of speaking on the phone they continue to use this mechanism as a device to spew propaganda to pressure us to refund them, this will not happen We provided product that was indicative of our description, you cannot determine accuracy with a sample of less than % of the entire dealWe never offer refunds to people based on if they " like it or not " that would be flat out stupidity We have a great name in an industry full of promises, we are far from perfect but we are honest and proud of our customer serviceWe cannot please everyone but we tryThere will be no refund issued, if the customer feels like we lied and has documentation and knows the wholesale laws they should take us to court

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ The use of the word " misrepresentation" is a very defined word, and in no way did we misrepresent our productThe pictures that were sent over to [redacted] prior to the sale were actual pictures from the loads we had brought in house for our auction sales, the resort we work with had no capability to take photo's of the units they replace every year world wide [redacted] completely understood per texts that every resort was different, the description was an overview of the program, something he was well aware of When the first of two trucks arrived [redacted] actually called the salesperson and bragged about how full the truck was and how great the product worked, he received % more product than any other customer including our business received, the reason was they had " New " older units stored in the lower level from previous owners that were much older than the direct units being replaced per resort guidelinesDays after the product had arrived [redacted] mentioned he was unhappy and wanted to return loads, we don't deal in remorse returns, we went up and above to give [redacted] solutions to move the product, these are solid auction house items, several auction houses make large profits on these units, the only reason we did not take these and offered them to him was because we were full with all the product from previous resorts, when directing [redacted] to an auction house that would sell his product locally he declined, just wanted to tell us what we needed to doWe have a high rating in an industry full of ss, we are proven to not be oneWe have large contracts with well known companies because we do business the right way, we also have per the industry standard on all invoices " all sales final, no returns ,sold as is " there are several times when we feel as a company our vendor misrepresented the product we purchased, the vendor takes care of us and in return we take care of the consumer, this will not be the case here, we did our partWe don't deal with threats of reporting us as a ploy to get your way, we refund when we are in the wrong and that's not the caseThis is a customer who openly admitted he was new to the industry, he also admitted he had dealt with our company in the past and was very happy, we never asked him to pay us for all the profit he made on other purchases from usThe customer in this case is not realistic, we also chose to not sell him other products because of his propensity to make demands and not always be truthful about productWe gave % to try to come up with solutions and he would have not of it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't feel the issue of telling me they would buy back the load if I didn't want it was addressed I have sent texts and an e-mail I received after I filed the complaintAgain, I feel they were not accurate with the description they gave me of the loadsI will have to send some of the info via USPS I hope the Revdex.com will review this information to lower the ranking for this company going forward Final Consumer Response / [redacted] (4200, 15, 2015/07/16) */ [redacted] See Attached [redacted] Final Business Response / [redacted] (4000, 19, 2015/08/03) */ The text messages saying " We offered to buy them back he was not happy" is not even pertaining to these, it was for the LG loads mentioned down farther if at allMike is also not authorized to make those deals even if he wanted to, not even an employee of TC Wholesalers, he is a broker of my productThe invoice was presented before he paid for product, it clearly states " All sales Final, no returns "I would assume if that was an agreement you had with someone it would be important to have on the invoice before you made payment [redacted] is also conveniently leaving text mentioning " the first load arrives and it looks great "The texts also mention he received % more product because they were loading all units that were left in the basement, probably the much older onesWe also offered him a solution to move the product and turn a nice little profit, he declined proving he wants to be in charge of everything and cannot be pleased

The client is correct is mentioning the wire dis take place for Mowers, we are in Ramsey, MN not elk river as mentioned The mowers have yet to be delivered to me for disbursement to my clients, which there are many, I am not intentionally failing to deliverI am not disputing at all I owe them the money as they no longer want the product When initial delays started the customer was asked if they wanted a full refund immediately, they said "NO " as they wanted the product, I understood either wayI do not return most of their phone calls but respond when they text me, calling me -times a day accomplishes nothing as I update them consistently every other day or thereaboutI get updates from the Manufacturer / DC location and pass the message along, it has mostly been consistent in Tomorrow, Tomorrow etc It is my full intent to get the payment over over as they are owed the moniesAnd me promising them is always contingent with " they have told me sometime this week "

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ The use of the word " misrepresentation" is a very defined word, and in no way did we misrepresent our product. The pictures that were sent over to [redacted] prior to the sale were actual pictures from the 6 loads we had brought in house for our... auction sales, the resort we work with had no capability to take photo's of the 400 units they replace every year world wide. [redacted] completely understood per texts that every resort was different, the description was an overview of the program, something he was well aware of. When the first of two trucks arrived [redacted] actually called the salesperson and bragged about how full the truck was and how great the product worked, he received 30 % more product than any other customer including our business received, the reason was they had " New " older units stored in the lower level from previous owners that were much older than the direct units being replaced per resort guidelines. Days after the product had arrived [redacted] mentioned he was unhappy and wanted to return loads, we don't deal in remorse returns, we went up and above to give [redacted] solutions to move the product, these are solid auction house items, several auction houses make large profits on these units, the only reason we did not take these and offered them to him was because we were full with all the product from previous resorts, when directing [redacted] to an auction house that would sell his product locally he declined, just wanted to tell us what we needed to do. We have a high rating in an industry full of ss, we are proven to not be one. We have large contracts with well known companies because we do business the right way, we also have per the industry standard on all invoices " all sales final, no returns ,sold as is " there are several times when we feel as a company our vendor misrepresented the product we purchased, the vendor takes care of us and in return we take care of the consumer, this will not be the case here, we did our part. We don't deal with threats of reporting us as a ploy to get your way, we refund when we are in the wrong and that's not the case. This is a customer who openly admitted he was new to the industry, he also admitted he had dealt with our company in the past and was very happy, we never asked him to pay us for all the profit he made on other purchases from us. The customer in this case is not realistic, we also chose to not sell him other products because of his propensity to make demands and not always be truthful about product. We gave 100 % to try to come up with solutions and he would have not of it. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't feel the issue of telling me they would buy back the load if I didn't want it was addressed. I have sent texts and an e-mail I received after I filed the complaint. Again, I feel they were not accurate with the description they gave me of the loads. I will have to send some of the info via USPS. I hope the BBB will review this information to lower the ranking for this company going forward. Final Consumer Response / [redacted] (4200, 15, 2015/07/16) */ [redacted] See Attached [redacted] Final Business Response / [redacted] (4000, 19, 2015/08/03) */ The text messages saying " We offered to buy them back he was not happy" is not even pertaining to these, it was for the LG loads mentioned down farther if at all. Mike is also not authorized to make those deals even if he wanted to, not even an employee of TC Wholesalers, he is a broker of my product. The invoice was presented before he paid for product, it clearly states " All sales Final, no returns ". I would assume if that was an agreement you had with someone it would be important to have on the invoice before you made payment. [redacted] is also conveniently leaving text mentioning " the first load arrives and it looks great ". The texts also mention he received 20 % more product because they were loading all units that were left in the basement, probably the much older ones. We also offered him a solution to move the product and turn a nice little profit, he declined proving he wants to be in charge of everything and cannot be pleased.

Initial Business Response /* (1000, 5, 2015/09/04) */
The complaint from the customer is partially true, we did tell them that if the load was not as we presented it we would honor the sale and return their moneyBut, the customer who as they mentioned is new to this business, did not even bother
to process the load as they mentionedThey were told this load would very solid mix of new and customer returns, we processed and sold trucks of this merchandise, never a complaint and many customers purchased multiple loads,these loads are double stacked and they are skids per truckThe customer was overwhelmed with all product when they called, they were told that returning because they don't want it was not the dealThey then came back with bogus numbers that are not even believableThere threat of calling the Revdex.com was all they had as a threat mechanismThe majority of complaints are from people who do not listen and hear what they want to hear, they never took the time to process as they mentioned in their statement, they did not hold up their end of the bargainWe also sold to the son, and now the father who is the financier is getting in the middle
We offered to sell the load for him from his location, these attempts have failed thus far because people want the product direct from the facility and not picked over productWe will now stop the attempt, we no longer will go out of our way to appease himThis industry is not for him, not our fault he did not take the time to put in the work to reap the rewards from the great productHe did not hold up his end of the bargain as a responsible buyer, failed to process the load for sale
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please allow me to explain this cleary
first his comments about goods coming from his facility is untrue they never see a single item it comes directly from Tatgets warehouse to the costumersWe will send you pictures on how the load came in and you be the Judge if its returns from costumers 95% of the items have a dispose lable.There is no way that he has seen the so called loads because it comes from Target to the customer and every load is different
Nothing in this load represents what they sold us
a minimum 65% new and the rest are returns and in working order.Almost every box has a send to CRC FOR ELECTRONICS RECYCLING AND UNIVERSAL WASTE
Yes we checked random samples from each skid and put them back the same way the skid was before we took the samples
the boxes where dirty missing parts and products not working.I also dont understand the comment that my father is giving me an holding hand
THE BOTTOM LINE IS WE GOT A CLEAR WRITTEN GUARANTEE WITHOUT ANY TERMS OR CONDITIONS THAT IF WE DONT LIKE THE LOAD THEY YOU WILL WIRE THE FUNDS BACK EVEN BEFORE WE LOAD IT BACK FOR RETURN
AS YOU CAN SEE ON WIRE TRANSFER SHEET
RESPECFULLY
***
Final Business Response /* (4000, 9, 2015/09/11) */
Our business is predicated on educated buyers in the industry, we predicate our business on our word and the customer doing the work needed to maximize their profitWe get our products direct and never claim to have every load run through our facility, that would be impossible and too costly to the customer, most if not all clients understand direct is their best way to receive the product, never did we mention we send or touch every loadEvery load we have touched with our internal process has had at least those minimum requirementsThe customer openly admits he took samples, samples of 5-6,units does not cut in in this businessIt is correct tht most if not all pallets will have CRC tags on them, it is an internal process that most if not all big box stores use to identify products that have the ability to move directly to the shelf for discounted sales
All this was explained when the customer was introduced to our companyMany things are conveniently forgotten from a customer who is new to the industry but seems to know everythingInstead of speaking on the phone they continue to use this mechanism as a device to spew propaganda to pressure us to refund them, this will not happen
We provided product that was indicative of our description, you cannot determine accuracy with a sample of less than % of the entire dealWe never offer refunds to people based on if they " like it or not " that would be flat out stupidity
We have a great name in an industry full of promises, we are far from perfect but we are honest and proud of our customer serviceWe cannot please everyone but we tryThere will be no refund issued, if the customer feels like we lied and has documentation and knows the wholesale laws they should take us to court

I am rejecting this response because:
Attached are just four of the many texts my husband receivedI feel that our company has patiently waited long enoughWe are in month #4, and our business needs proper funds to continue to thriveI feel that TC Wholesalers should do the right thing at this point and properly refund *** *** * *** so that both parties can move on at this point

The client is correct is mentioning the wire dis take place for Mowers, we are in Ramsey, MN not elk river as mentioned.  The mowers have yet to be delivered to me for disbursement to my clients, which there are many, I am not intentionally failing to deliver. I am not disputing at all I owe...

them the money as they no longer want the product.  When initial delays started the customer was asked if they wanted a full refund immediately, they said "NO " as they wanted the product, I understood either way. I do not return most of their phone calls but respond when they text me, calling me 5 -6 times a day accomplishes nothing as I update them consistently every other day or thereabout. I get updates from the  Manufacturer / DC location and pass the message along, it has mostly been consistent in Tomorrow, Tomorrow etc...  It is my full intent to get the payment over over as they are owed the monies. And me promising them is always contingent with " they have told me sometime this week "

Initial Business Response /* (1000, 5, 2015/06/25) */
The use of the word " misrepresentation" is a very defined word, and in no way did we misrepresent our product. The pictures that were sent over to [redacted] prior to the sale were actual pictures from the 6 loads we had brought in house for our...

auction sales, the resort we work with had no capability to take photo's of the 400 units they replace every year world wide. [redacted] completely understood per texts that every resort was different, the description was an overview of the program, something he was well aware of.
When the first of two trucks arrived [redacted] actually called the salesperson and bragged about how full the truck was and how great the product worked, he received 30 % more product than any other customer including our business received, the reason was they had " New " older units stored in the lower level from previous owners that were much older than the direct units being replaced per resort guidelines. Days after the product had arrived [redacted] mentioned he was unhappy and wanted to return loads, we don't deal in remorse returns, we went up and above to give [redacted] solutions to move the product, these are solid auction house items, several auction houses make large profits on these units, the only reason we did not take these and offered them to him was because we were full with all the product from previous resorts, when directing [redacted] to an auction house that would sell his product locally he declined, just wanted to tell us what we needed to do. We have a high rating in an industry full of ss, we are proven to not be one. We have large contracts with well known companies because we do business the right way, we also have per the industry standard on all invoices " all sales final, no returns ,sold as is " there are several times when we feel as a company our vendor misrepresented the product we purchased, the vendor takes care of us and in return we take care of the consumer, this will not be the case here, we did our part. We don't deal with threats of reporting us as a ploy to get your way, we refund when we are in the wrong and that's not the case. This is a customer who openly admitted he was new to the industry, he also admitted he had dealt with our company in the past and was very happy, we never asked him to pay us for all the profit he made on other purchases from us. The customer in this case is not realistic, we also chose to not sell him other products because of his propensity to make demands and not always be truthful about product. We gave 100 % to try to come up with solutions and he would have not of it.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel the issue of telling me they would buy back the load if I didn't want it was addressed.
I have sent texts and an e-mail I received after I filed the complaint. Again, I feel they were not accurate with the description they gave me of the loads. I will have to send some of the info via USPS.
I hope the Revdex.com will review this information to lower the ranking for this company going forward.
Final Consumer Response /* (4200, 15, 2015/07/16) */
[redacted] See Attached [redacted]
Final Business Response /* (4000, 19, 2015/08/03) */
The text messages saying " We offered to buy them back he was not happy" is not even pertaining to these, it was for the LG loads mentioned down farther if at all. Mike is also not authorized to make those deals even if he wanted to, not even an employee of TC Wholesalers, he is a broker of my product. The invoice was presented before he paid for product, it clearly states " All sales Final, no returns ". I would assume if that was an agreement you had with someone it would be important to have on the invoice before you made payment. [redacted] is also conveniently leaving text mentioning " the first load arrives and it looks great ". The texts also mention he received 20 % more product because they were loading all units that were left in the basement, probably the much older ones. We also offered him a solution to move the product and turn a nice little profit, he declined proving he wants to be in charge of everything and cannot be pleased.

Initial Business Response /* (1000, 5, 2014/11/21) */
The refrigerator that was purchased was in working order when it left the facility, customer verified that was indeed the fact. After being contact days after the appliance left customer called and brought the issue to attention. Repair...

technician made several initial attempts to contact customer and set up workable day for both parties,after an amicable day was reached technician arrived to see fridge damaged and or dropped it appeared, we tried several times to explain to customer the reason for not cooling was not caused because of faulty product but because of abuse. Technician tried several times to work with customer on viable solutions including having the fridge dropped off at our location and we would give an equal value fridge as good faith, that was not good enough because he would have to cover the transportation fees on his end. After me the owner had a very one sided conversation with the disgruntled customer, the one side of the conversation was on his end " threat after threat" about what I must do or else I hung up on him. Sometimes the customer is not always right and this was the case. We felt like we did everything we could to eliminate the issues and concerns of the customer, apparently we failed,but we tried.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lie. The electricity on the fridge worked when it left their facility but the cooling was not known to work or not work. The company made no effort to resolve the issue besides sending out a tech that did not fix the fridge. I also was never offered a exchange or I would have arranged to make that happen immediately. If you guys are being honest then why won't you make the offer to exchange now instead of falsifying information to the Revdex.com to make yourself look good.
Final Business Response /* (4000, 9, 2014/11/28) */
As mentioned above, I have done all that I can do to rectify this with the customer. Unfortunately, the customer was not interested in my resolution. As mentioned, I am more than happy to exchange the fridge, and the customer was not interested.

Initial Business Response /* (1000, 5, 2014/08/21) */
This customer has been refunded completely today.
It is all taken care of already.
As always, we are 100% committed to customer service, and are interested in taking care of any issues that arise, which is what we did when the customer...

spoke to Lou at our warehouse today.
Thank you!

Initial Business Response /* (1000, 5, 2015/06/25) */
The use of the word " misrepresentation" is a very defined word, and in no way did we misrepresent our product. The pictures that were sent over to [redacted] prior to the sale were actual pictures from the 6 loads we had brought in house for...

our auction sales, the resort we work with had no capability to take photo's of the 400 units they replace every year world wide. [redacted] completely understood per texts that every resort was different, the description was an overview of the program, something he was well aware of.
When the first of two trucks arrived [redacted] actually called the salesperson and bragged about how full the truck was and how great the product worked, he received 30 % more product than any other customer including our business received, the reason was they had " New " older units stored in the lower level from previous owners that were much older than the direct units being replaced per resort guidelines. Days after the product had arrived [redacted] mentioned he was unhappy and wanted to return loads, we don't deal in remorse returns, we went up and above to give [redacted] solutions to move the product, these are solid auction house items, several auction houses make large profits on these units, the only reason we did not take these and offered them to him was because we were full with all the product from previous resorts, when directing [redacted] to an auction house that would sell his product locally he declined, just wanted to tell us what we needed to do. We have a high rating in an industry full of ss, we are proven to not be one. We have large contracts with well known companies because we do business the right way, we also have per the industry standard on all invoices " all sales final, no returns ,sold as is " there are several times when we feel as a company our vendor misrepresented the product we purchased, the vendor takes care of us and in return we take care of the consumer, this will not be the case here, we did our part. We don't deal with threats of reporting us as a ploy to get your way, we refund when we are in the wrong and that's not the case. This is a customer who openly admitted he was new to the industry, he also admitted he had dealt with our company in the past and was very happy, we never asked him to pay us for all the profit he made on other purchases from us. The customer in this case is not realistic, we also chose to not sell him other products because of his propensity to make demands and not always be truthful about product. We gave 100 % to try to come up with solutions and he would have not of it.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel the issue of telling me they would buy back the load if I didn't want it was addressed.
I have sent texts and an e-mail I received after I filed the complaint. Again, I feel they were not accurate with the description they gave me of the loads. I will have to send some of the info via USPS.
I hope the Revdex.com will review this information to lower the ranking for this company going forward.
Final Consumer Response /* (4200, 15, 2015/07/16) */
[redacted] See Attached [redacted]
Final Business Response /* (4000, 19, 2015/08/03) */
The text messages saying " We offered to buy them back he was not happy" is not even pertaining to these, it was for the LG loads mentioned down farther if at all. Mike is also not authorized to make those deals even if he wanted to, not even an employee of TC Wholesalers, he is a broker of my product. The invoice was presented before he paid for product, it clearly states " All sales Final, no returns ". I would assume if that was an agreement you had with someone it would be important to have on the invoice before you made payment. [redacted] is also conveniently leaving text mentioning " the first load arrives and it looks great ". The texts also mention he received 20 % more product because they were loading all units that were left in the basement, probably the much older ones. We also offered him a solution to move the product and turn a nice little profit, he declined proving he wants to be in charge of everything and cannot be pleased.

Initial Business Response /* (1000, 5, 2015/09/04) */
The complaint from the customer is partially true, we did tell them that if the load was not as we presented it we would honor the sale and return their money. But, the customer who as they mentioned is new to this business, did not even...

bother to process the load as they mentioned. They were told this load would very solid mix of new and customer returns, we processed and sold 18 trucks of this merchandise, never a complaint and many customers purchased multiple loads,these loads are double stacked and they are 56 skids per truck. The customer was overwhelmed with all product when they called, they were told that returning because they don't want it was not the deal. They then came back with bogus numbers that are not even believable. There threat of calling the Revdex.com was all they had as a threat mechanism. The majority of complaints are from people who do not listen and hear what they want to hear, they never took the time to process as they mentioned in their statement, they did not hold up their end of the bargain. We also sold to the son, and now the father who is the financier is getting in the middle.
We offered to sell the load for him from his location, these attempts have failed thus far because people want the product direct from the facility and not picked over product. We will now stop the attempt, we no longer will go out of our way to appease him. This industry is not for him, not our fault he did not take the time to put in the work to reap the rewards from the great product. He did not hold up his end of the bargain as a responsible buyer, failed to process the load for sale.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please allow me to explain this cleary
first his comments about goods coming from his facility is untrue they never see a single item it comes directly from Tatgets warehouse to the costumers. We will send you pictures on how the load came in and you be the Judge if its returns from costumers 95% of the items have a dispose lable.There is no way that he has seen the so called 18 loads because it comes from Target to the customer and every load is different.
Nothing in this load represents what they sold us
a minimum 65% new and the rest are returns and in working order.Almost every box has a send to CRC FOR ELECTRONICS RECYCLING AND UNIVERSAL WASTE.
Yes we checked 10 random samples from each skid and put them back the same way the skid was before we took the samples
the boxes where dirty missing parts and products not working.I also dont understand the comment that my father is giving me an holding hand.
THE BOTTOM LINE IS WE GOT A CLEAR WRITTEN GUARANTEE WITHOUT ANY TERMS OR CONDITIONS THAT IF WE DONT LIKE THE LOAD THEY YOU WILL WIRE THE FUNDS BACK EVEN BEFORE WE LOAD IT BACK FOR RETURN
AS YOU CAN SEE ON WIRE TRANSFER SHEET.
RESPECFULLY
[redacted]
Final Business Response /* (4000, 9, 2015/09/11) */
Our business is predicated on educated buyers in the industry, we predicate our business on our word and the customer doing the work needed to maximize their profit. We get our products direct and never claim to have every load run through our facility, that would be impossible and too costly to the customer, most if not all clients understand direct is their best way to receive the product, never did we mention we send or touch every load. Every load we have touched with our internal process has had at least those minimum requirements. The customer openly admits he took samples, samples of 5-6,000 units does not cut in in this business. It is correct tht most if not all pallets will have CRC tags on them, it is an internal process that most if not all big box stores use to identify products that have the ability to move directly to the shelf for discounted sales.
All this was explained when the customer was introduced to our company. Many things are conveniently forgotten from a customer who is new to the industry but seems to know everything. Instead of speaking on the phone they continue to use this mechanism as a device to spew propaganda to pressure us to refund them, this will not happen.
We provided product that was indicative of our description, you cannot determine accuracy with a sample of less than 1 % of the entire deal. We never offer refunds to people based on if they " like it or not " that would be flat out stupidity.
We have a great name in an industry full of false promises, we are far from perfect but we are honest and proud of our customer service. We cannot please everyone but we try. There will be no refund issued, if the customer feels like we lied and has documentation and knows the wholesale laws they should take us to court.