TCA Roofing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is obvious that Montrose has no interest in trying to resolve this matter I feel I gave them plenty of chances to correct the problemIf or more chances and 1/years is not enough time to fix a brake problem than I don't know what is I could take the car back untold times but if they do not do the work properly no matter how many times they replace the parts I would have continued to have the problem The pins and slides were not cleaned and lubed which caused the pads to stick and become sloped and caused the noise I even sent them an e-mail before contacting the Revdex.com to try to give them an opportunity to resolve the issue I never received a response! However, I thank the Revdex.com for their time and effort to resolve this matter I hope this reflects on their rating! It clearly shows me the lack of integrity of this businessI have the receipts that prove the work was not done properly, when I took the car to a GMC garage when I was told by service manager Bob that it was not the brakes If the Revdex.com is interested in reviewing it please let me know In the spirit of cooperation, if Montrose refunds the I had to pay to have the brakes redone I will consider the complaint resolved That is my final offer.Regards, [redacted]

The check engine light comes on for a multitude of reasons and in this case when checked it was not for the reason covered in the letter, it was a broken wire and the vehicle was out of warrantywe did not fix it as she turned down the work, as
far as the letter that went out the go owners that have the same make and model but they have no way to know weather that particular vehicle has that defectThe process is we do what Ford tells us to do , at times it does not solve the problem At times there are other problem that mask the symptomsI am un clear if the problems still exist

I do not agree with them

The offer was made to the customer that we replace the rotors and pads and the pads and the customer declined and took the vehicle elsewhere we do not pay others to do our work

He is off our mailing list

the customer is incorrect , The tine it took for me to answer was I was waiting for an answer  from Ford , it has nothing to do with her sex. The fact is that  when she was in the store she was abusive to the  female  service advisor and we preformed the  recommended  work authorized  . The check engine light  was caused by  a broken wire  . She can write in  bold print  and demand money will get her no where.   with a few exceptions  she is out of warranty .

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is obvious that Montrose has no interest in trying to resolve this matter.  I feel I gave them plenty of chances to correct the problem. If 6 or more chances and 1 1/2 years is not enough time to fix a brake problem than I don't know what is.  I could take the car back untold times but if they do not do the work properly no matter how many times they replace the parts I would have continued to have the problem.  The pins and slides were not cleaned and lubed which caused the pads to stick and become sloped and caused the noise.   I even sent them an e-mail before contacting the Revdex.com to try to give them an opportunity to resolve the issue.   I never received a response! However, I thank the Revdex.com for their time and effort to resolve this matter.  I hope this reflects on their rating!  It clearly shows me the lack of integrity of this business. I have the receipts that prove the work was not done properly, when I took the car to a GMC garage when I was told by service manager Bob that it was not the brakes.  If the Revdex.com is interested in reviewing it please let me know.  In the spirit of cooperation, if Montrose refunds the 166.00 I had to pay to have the brakes redone I will consider the complaint resolved.  That is my final offer.Regards,[redacted]

The customer decided to keep the  truck and was to call you  on that .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All they did was address the check engine light. I'm not stupid and know what causes problems with engine light. Also, since the last software update, the CHECK ENGINE LIGHT HAS NOT, AND I REPEAT NOT, BEEN BACK ON. The company did not ADDRESS THE WAY I HAVE BEEN TREATED BY THEM. They DID NOT ADDRESS THE FACT THAT EACH TIME I WENT IN THERE WITH A PROBLEM, THEY TOLD ME IT WAS THE WAY I DROVE MY CAR. THEY DID NOT ADDRESS THAT THEY DID NOT TELL ME, THAT I WOULD HAVE TO PAY FOR PULLING CODE, IF NOT DUE TO EXTENDED WARRANTY.  I could not put everything in the first complaint, but I made an appointment, YES, APPOINTMENT to get my oil changed and tires rotated. The appointment time was 10:30am. I took the car to dealership at 8:30am. AT 12:30pm, I called them. They were just starting it. I missed a very important family function that day, due to this. I FEEL THAT THIS COMPANY IS TREATING ME LIKE A CHILD, DUE TO THE FACT THAT I'M A LADY. DUE TO THE FACT THAT IT TOOK THEM OVER TWO WEEKS TO EVEN ANSWER MY COMPLAIN, AND DUE TO THE FACT THEY THEY DID NOT ADDRESS THE WHOLE COMPLAINT, THIS IS NOT, AND I REPEAT, CLOSED.I WAS ASKING FOR $501.89. THAT PRICE HAS NOW GONE UP TO $750.00. MY NEXT STEP IS TO CONTACT FORD MAIN DEPARTMENT AND COMPLAIN ABOUT THEM THERE. I'M VERY MAD AND UPSET ABOUT THIS, AND THE COMPANY RESPONSE IS ONLY MAKING ME MADDER. I WILL BE SPREADING THE WORD ON SOCIAL MEDIA ABOUT THIS COMPANY ALSO. 
Regards,
[redacted]