TCAR Recovery & Remarketing Services

The additional mileage has nothing to do with TCAR nor do the additional fees you are speaking aboutThat would be from the lender or the auctionThere was a $fee that we were instructed to collect from you but due to the situation we credited it

Good morning, our records indicate that the lien holder on this account had the auction come to our facility on 2/to transport the vehicle to the auction on their behalf We have no control over when the vehicle goes to the auctionIt is at the lenders discretion The customer attempted to redeem the vehicle on Wednesday February 10th At that time we advised her that the vehicle had already gone to the auction and to contact her lenderDue to the confusion we did credit a $administration / property fee for her and advised her to contact the lender for instructions on how to redeem the vehicle from the 3rd party auction

Good morningI have reviewed this situation with Mr [redacted] and advised him that our condition report and pictures do not show any damage to steering column on the the KiaMr [redacted] was concerned that the repo company did the damage as the shop advised him that the cars are normally towed in with the seatbelt tied around the steering wheel for support and that is what we must have doneI reviewed this with the repossessor who recovered the vehicleHe did not tie down the steering wheel as there was no need toHe towed the vehicle into the lot by the front endWe have video footage of this happeningWe also have pictures of the steering column intactI advised Mr [redacted] to contact the auction as he redeemed the vehicle from them and most likely the damage occurred while they had it

Good morning, TCAR was hired by a lender to contact Ms [redacted] and were provided the address of [redacted] **, NY by the lenderWe have notated the account to not send anymore cards here and to not attempt contact here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We had been in touch with TCAR throughout the weekTHEY advised us to pick up our vehicle at their locationI spoke to them twice on 2/They arranged for the time for me to come and redeem my vehicleI arrived at the time discussedI rang the bell and a man answered the doorI gave him my name and he informed me of a "paper work error"After speaking with my bank today, who also advised that my car was at this location, they informed me that TCAR did NOT inform them that my vehicle was no longer there until after they sent TCAR the release for me to redeemMy car is now miles from my home and I'm now expected to pay an additional $in feesThey've also mentioned that they are "waiving a $fee" - when I spoke to the main office of TCAR, I was advised that there were no fees to be paid to them, I was only to pay what my bank had requested.Regards,*** ***

Tri City Auto Recovery received a repossession account for MrRaspberry's Polaris Slingshot on 10/4/16. The vehicle was repossessed the same day on 10/4/16. The vehicle was repossessed in accordance with the contract we have with the lender. The storage fees that we charge
are our contracted rate with the lenderThe customer has not redeemed the vehicle so cannot be certain that any damage was done to it as he expressed. If, after redemption of the vehicle, the customer still believes that damage was done to his clutch we do have a claims department that he can contact for remedy

Good morning, TCAR was hired by a lender to contact Ms. [redacted] and were provided the address of [redacted], NY by the lender. We have notated the account to not send anymore cards here and to not attempt contact here.

Good morning. I have reviewed this situation with Mr. [redacted] and advised him that our condition report and pictures do not show any damage to steering column on the the 2013 Kia. Mr. [redacted] was concerned that the repo company did the damage as the shop advised him that the cars are normally...

towed in with the seatbelt tied around the steering wheel for support and that is what we must have done. I reviewed this with the repossessor who recovered the vehicle. He did not tie down the steering wheel as there was no need to. He towed the vehicle into the lot by the front end. We have video footage of this happening. We also have pictures of the steering column intact. I advised Mr. [redacted] to contact the auction as he redeemed the vehicle from them and most likely the damage occurred while they had it.

The additional mileage has nothing to do with TCAR nor do the additional fees you are speaking about. That would be from the lender or the auction. There was a $65 fee that we were instructed to collect from you but due to the situation we credited it.

Good morning, our records indicate that the lien holder on this account had the auction come to our facility on 2/8 to transport the vehicle to the auction on their behalf.  We have no control over when the vehicle goes to the auction. It is at the lenders discretion.  The customer...

attempted to redeem the vehicle on Wednesday February 10th.  At that time we advised her that the vehicle had already gone to the auction and to contact her lender. Due to the confusion we did credit a $65 administration / property fee for her and advised her to contact the lender for instructions on how to redeem the vehicle from the 3rd party auction.