Mrs [redacted] did come in looking for a specific vehicle Unfortunately we can’t stock the over model combination General Motors offers In cases where someone is looking a certain model we don’t have in our inventory we have to rely on General Motors dealer network We try and find a dealer that has a vehicle that fits the customer wants and needs In curtain cases it can take days and even weeks to find that vehicle, as some vehicles show in inventory that have not yet arrived from the factory This happens because once the vehicle has left the factory it is assigned to the purchasing dealer and we have to work around another’s dealers schedule and vehicle trade policies Please see the attached vehicle equipment list that is V.I.N specific to Mrs***’s vehicle As you will see every option Mrs [redacted] listed as her “must haves” the car is clearly equipped with I truly don’t understand the reason for this complaint other thank it took longer to get the vehicle she wantedUnfortunately locating a $30,vehicle can take time I have also attached the vehicle invoice witch also shows the optional equipment for the vehicle, also V.I.N specific Thank You [redacted] As stayed pervious, the vehicle is equipped with key less entry The model Mrs*** requested unfortunately has no option for what she calls keyless entry nor can it be installed Different manufactures don’t always offer the same options as others Please see the attached equipment listMrs [redacted] did receive everything she requested Mrs [redacted] can call the service department about the rings on the windshield If we cannot remove them we can have the windshield replaced Unfortunately if she doesn’t trust us to touch her car, then we can’t help her [redacted]
To whom it may concern; In response to [redacted] complaintPlease see the complete Carfax on the Chevrolet Malibu V.I.N [redacted] As you will see in the box with date 8/15/“Structural damage may impact vehicle safety and reliability.” As you will see from the Carfax report and the New York State inspection this vehicle is neither unsafe nor unreliableI have also included the quote form the box dated 9/3/ “Vehicles registered in New York are required to have a safety and emissions inspection every monthsBoth inspections are also required when the ownership of a vehicle is transferredNew York car dealers must have the vehicle inspected no more than days before the vehicle is delivered to the buyerSome vehicles are exempt from emissions inspectionsA New York inspection checks the following components: Seat beltsBrakesParking BrakeSteering, Front End, Suspension, Chassis, Frame, Wheel FastenersTires (except spare)Lights: Headlights/Tail lamps/Stop lamps/Directional signals/Backup lights/License plate lights/Hazard warning/four-way flashers/Directional signal indicator/Windshield and other glass/Windshield wipers and bladesHornMirrorsEmission test Click here for more details about New York safety and emissions inspections.” As you will see on the document titled Vehicle Highlights, please note the boxes on the left side Labeled STATE DMV-REPORTED TITLE PROBLES and ACCIDENTS AND OTHER ISSUES As you will see this vehicle had no airbag deployment and was not deemed salvage, junk, rebuilt, fire, flood, hail or lemon I have also included the Carfax Buyback Guarantee As a new vehicle dealer in NY we have standards and inspections we are required to follow and preform before we sell a vehicle This vehicle passed all necessary inspections and deemed a safe and reliable vehicle As the Carfax indicates, with there being only two minor repairsOne being a two wheel alignment and the other a light bulb since Mrs [redacted] has taken ownershipMrs [redacted] did visit the dealership about this issue and was explained we are not affiliated with Carfax and are not a Carfax dealership, as to why she was not given this reportMrs [redacted] explained that the BMW dealership she was at would not take her car in on trade At this time we would offer to take Mrs***’s vehicle in on trade as it has been a very reliable vehicle.If I can help any further please let me knowThank You George [redacted] General Manger, James Chevrolet of Johnstown LLC Note: Although we are not a Carfax dealerWe did pay for this Carfax report to use for this complaint
Drove my car to work and realized when I went to shut it off that it was not the button start Went to dealership, he was at another dealership for a few daysCalled and left a message on his cellNo return call Called [redacted] and explained about the "what they were calling a Keyless entry" and that I was clear that I wanted a button start like I had on the NissanHe said he would talk to his GM and call me back later that dayNo Call No Call Call [redacted] again, went to voice mail 3:Spoke with [redacted] , said he had a meeting with his GM [redacted] tomorrow and was going to call me "either way" to let me know what they could do by 6pm tonightAgain No Call Called [redacted] went to vmailLeft msg that I was going to complain to James Chevy and to the Revdex.com Filed complaint 9:ll am [redacted] called going to check with service to see if one can be installedWe spoke about what he was calling a keyless entry, meaning remote access and I explain as I did when I made the deal that the fob would have been all I need to start the car or to unlock the doorI called it a push button start (NO KEY NEEDED)..he called it a keyless entry so I figured that's what it was calledHe said he would call today and let me know for sure if I could get what I am paying for Still no call from him or anyone else at James Chevy I at no time spoke to [redacted] I also complained to [redacted] the day I took the car that there were these marks in the glass on the sunroof and on the windshieldHe said he could remove themI told him I would try firstI have washed the car three times, used every thing I could think of and my brand new car has a windshield full of little white stuff all over itNothing has been done about that either and at this point I am not sure if I would trust them to touch the car
Mrs [redacted] did come in looking for a specific vehicle Unfortunately we can’t stock the over model combination General Motors offers In cases where someone is looking a certain model we don’t have in our inventory we have to rely on General Motors dealer network We try and find a dealer that has a vehicle that fits the customer wants and needs In curtain cases it can take days and even weeks to find that vehicle, as some vehicles show in inventory that have not yet arrived from the factory This happens because once the vehicle has left the factory it is assigned to the purchasing dealer and we have to work around another’s dealers schedule and vehicle trade policies Please see the attached vehicle equipment list that is V.I.N specific to Mrs***’s vehicle As you will see every option Mrs [redacted] listed as her “must haves” the car is clearly equipped with I truly don’t understand the reason for this complaint other thank it took longer to get the vehicle she wantedUnfortunately locating a $30,vehicle can take time I have also attached the vehicle invoice witch also shows the optional equipment for the vehicle, also V.I.N specific Thank You [redacted] As stayed pervious, the vehicle is equipped with key less entry The model Mrs*** requested unfortunately has no option for what she calls keyless entry nor can it be installed Different manufactures don’t always offer the same options as others Please see the attached equipment listMrs [redacted] did receive everything she requested Mrs [redacted] can call the service department about the rings on the windshield If we cannot remove them we can have the windshield replaced Unfortunately if she doesn’t trust us to touch her car, then we can’t help her [redacted]
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To whom it may concern; In response to [redacted] complaintPlease see the complete Carfax on the Chevrolet Malibu V.I.N [redacted] As you will see in the box with date 8/15/“Structural damage may impact vehicle safety and reliability.” As you will see from the Carfax report and the New York State inspection this vehicle is neither unsafe nor unreliableI have also included the quote form the box dated 9/3/ “Vehicles registered in New York are required to have a safety and emissions inspection every monthsBoth inspections are also required when the ownership of a vehicle is transferredNew York car dealers must have the vehicle inspected no more than days before the vehicle is delivered to the buyerSome vehicles are exempt from emissions inspectionsA New York inspection checks the following components: Seat beltsBrakesParking BrakeSteering, Front End, Suspension, Chassis, Frame, Wheel FastenersTires (except spare)Lights: Headlights/Tail lamps/Stop lamps/Directional signals/Backup lights/License plate lights/Hazard warning/four-way flashers/Directional signal indicator/Windshield and other glass/Windshield wipers and bladesHornMirrorsEmission test Click here for more details about New York safety and emissions inspections.” As you will see on the document titled Vehicle Highlights, please note the boxes on the left side Labeled STATE DMV-REPORTED TITLE PROBLES and ACCIDENTS AND OTHER ISSUES As you will see this vehicle had no airbag deployment and was not deemed salvage, junk, rebuilt, fire, flood, hail or lemon I have also included the Carfax Buyback Guarantee As a new vehicle dealer in NY we have standards and inspections we are required to follow and preform before we sell a vehicle This vehicle passed all necessary inspections and deemed a safe and reliable vehicle As the Carfax indicates, with there being only two minor repairsOne being a two wheel alignment and the other a light bulb since Mrs [redacted] has taken ownershipMrs [redacted] did visit the dealership about this issue and was explained we are not affiliated with Carfax and are not a Carfax dealership, as to why she was not given this reportMrs [redacted] explained that the BMW dealership she was at would not take her car in on trade At this time we would offer to take Mrs***’s vehicle in on trade as it has been a very reliable vehicle.If I can help any further please let me knowThank You George [redacted] General Manger, James Chevrolet of Johnstown LLC Note: Although we are not a Carfax dealerWe did pay for this Carfax report to use for this complaint
The business has contacted me and resolved the issue
Drove my car to work and realized when I went to shut it off that it was not the button start Went to dealership, he was at another dealership for a few daysCalled and left a message on his cellNo return call Called [redacted] and explained about the "what they were calling a Keyless entry" and that I was clear that I wanted a button start like I had on the NissanHe said he would talk to his GM and call me back later that dayNo Call No Call Call [redacted] again, went to voice mail 3:Spoke with [redacted] , said he had a meeting with his GM [redacted] tomorrow and was going to call me "either way" to let me know what they could do by 6pm tonightAgain No Call Called [redacted] went to vmailLeft msg that I was going to complain to James Chevy and to the Revdex.com Filed complaint 9:ll am [redacted] called going to check with service to see if one can be installedWe spoke about what he was calling a keyless entry, meaning remote access and I explain as I did when I made the deal that the fob would have been all I need to start the car or to unlock the doorI called it a push button start (NO KEY NEEDED)..he called it a keyless entry so I figured that's what it was calledHe said he would call today and let me know for sure if I could get what I am paying for Still no call from him or anyone else at James Chevy I at no time spoke to [redacted] I also complained to [redacted] the day I took the car that there were these marks in the glass on the sunroof and on the windshieldHe said he could remove themI told him I would try firstI have washed the car three times, used every thing I could think of and my brand new car has a windshield full of little white stuff all over itNothing has been done about that either and at this point I am not sure if I would trust them to touch the car