I am rejecting this response because: ON 1-15-I FILED A COMPLAINT AGAINST UNITED FURNITURE STORE, ASKING FOR AN APOLOGY @ RETURN OF $THE DELIVERY MEN COLLECTED FROM ME WHILE UNDER DURESS I RECEIVED THE APOLOGY ON 2-10-2015, BUT NO $30, AS THEY CLAIMED THE $EXTRA WAS UP TO THE DELIVERY MEN ON 1-6-I PAID $1375, INCLUDING SALES TAX & DELIVERY TO MY HOME, FOR A COUCH & RECLINER, TO BE DELIVERED ON 1-8- THE DELIVERY MEN DUMPED THE CHAIR IN FRONT OF MY REFER, & SAID THEY WANTED $TO TAKE MY OLD COUCH & CHAIR ABOUT FEET OUT TO MY CARPORT THIS TOOK LESS THAN MINUTES AND AT THAT OUTRAGEOUS RATE, WOULD BE OVER $360/HOUR THEY HAD ME OVER A BARREL, SO I PAID THE $ THE FINE PRINT IN MY CONTRACT OR THE SMALL SIGN IN THE OFFICE, POINTING OUT THAT THEY DID NOT INCLUDE HANDLING OF OLD FURNITURE, WAS NOT POINTED OUT BY SALESMAN [redacted] **, ESPECIALLY WHEN HE KNEW I WAS AN ELDERLY WIDOW THIS IS A FAIRLY MINOR MATTER, BUT I FEEL [redacted] ** & UNITED FURNITURE WERE VERY UNETHICAL IN HANDLING THIS PROBLEM IF UNITED DOES NOT REIMBURSE ME WITHIN DAYS, I WANT YOU TO PUBLISH MY 1-15-COMPLAINT ALONG WITH THIS RESPONSE [redacted]
To whom it may concern,Let me start by apologizing for your experience with our delivery men.We at our location do NOT offer or in any way advertise rearrangement, removal or disposal of current furniture.At the bottom of our receipts we state our store policy which clearly states this.There are times when the delivery men will move furniture at a customers home, however that is arranged between the customer and service men at the time of delivery.That is solely an arrangement between the parties at that time for whatever fee that is agreed upon them.We at our store have nothing to do with that agreement.I'm sorry again this information was not communicated to you, however this is stated in our store policy at the bottom of your receipt which requires a signature from the consumer in every purchase we make.Thank you,United Furniture?
I am rejecting this response because: ON 1-15-I FILED A COMPLAINT AGAINST UNITED FURNITURE STORE, ASKING FOR AN APOLOGY @ RETURN OF $THE DELIVERY MEN COLLECTED FROM ME WHILE UNDER DURESS I RECEIVED THE APOLOGY ON 2-10-2015, BUT NO $30, AS THEY CLAIMED THE $EXTRA WAS UP TO THE DELIVERY MEN ON 1-6-I PAID $1375, INCLUDING SALES TAX & DELIVERY TO MY HOME, FOR A COUCH & RECLINER, TO BE DELIVERED ON 1-8- THE DELIVERY MEN DUMPED THE CHAIR IN FRONT OF MY REFER, & SAID THEY WANTED $TO TAKE MY OLD COUCH & CHAIR ABOUT FEET OUT TO MY CARPORT THIS TOOK LESS THAN MINUTES AND AT THAT OUTRAGEOUS RATE, WOULD BE OVER $360/HOUR THEY HAD ME OVER A BARREL, SO I PAID THE $ THE FINE PRINT IN MY CONTRACT OR THE SMALL SIGN IN THE OFFICE, POINTING OUT THAT THEY DID NOT INCLUDE HANDLING OF OLD FURNITURE, WAS NOT POINTED OUT BY SALESMAN [redacted] **, ESPECIALLY WHEN HE KNEW I WAS AN ELDERLY WIDOW THIS IS A FAIRLY MINOR MATTER, BUT I FEEL [redacted] ** & UNITED FURNITURE WERE VERY UNETHICAL IN HANDLING THIS PROBLEM IF UNITED DOES NOT REIMBURSE ME WITHIN DAYS, I WANT YOU TO PUBLISH MY 1-15-COMPLAINT ALONG WITH THIS RESPONSE [redacted]
To whom it may concern,Let me start by apologizing for your experience with our delivery men.We at our location do NOT offer or in any way advertise rearrangement, removal or disposal of current furniture.At the bottom of our receipts we state our store policy which clearly states this.There are times when the delivery men will move furniture at a customers home, however that is arranged between the customer and service men at the time of delivery.That is solely an arrangement between the parties at that time for whatever fee that is agreed upon them.We at our store have nothing to do with that agreement.I'm sorry again this information was not communicated to you, however this is stated in our store policy at the bottom of your receipt which requires a signature from the consumer in every purchase we make.Thank you,United Furniture?