TCL Towing & Recovery, Inc.

This vehicle was parked in a fire lane in front of a store in the shopping center unattended The parking spaces are located in the middle of the shopping center, signs are posted in the property at the entrance warning people of the parking restrictions in the shopping centerA letter with copies
of the pictures of the tow are being mailed to Revdex.com to respond to the owner of the vehicle

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
First of all on May 21- 22, I keep receiving phone calls from a person allegedly name *** *** or *** & ***The cell number is ###-###-####Requesting information regarding the car towSecond call he made on May 22nd, he came across being very abrasiveI explained to him, we have a hearing on June at 9:30amHe said he doesn't know anything about it and he is not going to it.
I felt intimidated only because he keep telling me he is the part owner / president etcI should be glad that *** gave me back my son's carHe could of kept my son's car for days and weeks at a timeHe could of made me get a certified letter from my son to state, that his mother has permission to pick up his car and that could of cost me more moneyFurthermore, whoever this person was who called meExpress he been in the business for almost yearsI said if that's the case why are you still operating your business from an old towing regulation DLLR Licensing *** document from your officeFYI, a representative from who was taking calls for the Business Licensing office called on my behalfThis was the information that was verbally provided to the agent over the phoneShe also informed him that he needs to have the update towing regulation DLLR Licensing ***. This person *** *** stated that the police department gave him the towing regulation to put up in his office.
This person *** *** kept telling me, I'm not going to get reimbursed of my $He stated he's only going to give me only $backHe mentions to me, I was close to the hour markI clearly stated to him hours and minutes, left me with minutes remaining doe not constitute you charging over because you don't know how to calculate time.
He made me very aware that he has my addressVerbally volunteered to let me know that he's going to give me $At that particular time I hung up the phone and call back to the State of Maryland Business and Licensing officeI spoke to *** *** *** at ###-###-####I explained to her what happenShe informed me that TCL Towing Company, towing license was expired prior to my son's car being towedShe also stated that I'm suppose to get reimbursed back at 100% of my $She also mention that I can press criminal charges aganist TCL Towing for unlawfully towing my son's carOperating a business on suspend / expired towing license We have a hearing tomorrow June 5th at 9:30amIf TCL Towing does not refund me back my moneyI'm going to press charges and allow the State of Maryland to do their part as well
Regards,
*** ***

September 19, To whom it may concernOn September 7,*** *** *** STS Silver Tag # *** MD was towed for displaying expired tagsTCL Towing & Recovery is under contract with *** *** Condominiums to enforce parking rules and regulationsAll the
residents of this community have been explained all the parking rules and regulations signs are posted threw out the property explaining all the parking rulesAny resident or guest the violate the parking rules are subject to towing of their - vehicleThe vehicle tags Expired August 2014.When parking on private property law requires that the vehicle must have currant tags and be in working conditionsMVA sends out renewals two months in advance to be sure their is enough time to renew their tagsThe owner of this vehicle violated the parking rules and regulations of the property and did not update his tags their for he was subject to towingTheir will be no refund for towing or storage due to violation of the parking rules and displaying expired tagsAs for the damage he is claimingI have spoke with *** *** and awaiting pictures of the damage he is claimingWe will look at the damage he is claiming and determine if the damage was done by the driverIf we find in favor of the owner the damage claim will be paid for by TCL TowingIf we find that the damage was not caused by the towing of the vehicle the claim will be deniedThe owner has the right to forward the claim to his insurance company and TCL Towing will communicate with the insurance companyThe owner was explained that he had to do three estimates if the claim was not handle by his insurance company.As for personal review everyone can right a review but that don't mean that the review is a valid complaintSome people can right a review just because there are mad but most the time they are the ones that are in the wrong and can't admit when they have made a mistakeI have worked with this company for the pass few years and never had a damage complaint yet that was a valid complaintEveryone complains when their vehicle gets towed and most of the time the vehicle owner is in the wrong but the towing company is always the bad guys because we have a job to do under the contract that they are to follow under the guidelines of the parking rules and regulations.If you have any questions feel free to contact me at ###-###-####Thank you
Michael T***
TCL Towing & Recovery

August 6,Tow who it may concern at Revdex.com
TCL Towing & Recovery recivied these complaints and would like to respond to the complaints but we need vehicle information in order to respond to the complaints and full statements of the complaintsIf you can insisted in get
the vehicle information we will be happy to respond to the complaint and have the compliant resolved.Complaints can be email back to me at *** ***@***.com
Thank you
Michael T

May 22, TCL Towing & Recovery has a contract with the shopping center ownersthe guide lines for the parking for the shopping center there is no walk offs nor overnight parking after store closing hoursThe sweepers have to clean the lot and the apartment complex across the
street are using the parking lot for guess parking witch is unauthorized by the shopping center ownersParking warning signs have been posted though out the shopping center warning people that unauthorized parking is prohibited.At the time the car was towed am there is nothing open in the shopping center except *** drivein*** employees have pass they place in their window of their vehicles when they are on duty at nightThe picture of her vehicle was taken at 324amWhen the driver returned to the lot at am the car was still parked on the lot.TCL Towing & Recovery is open 24/days a week we have posted signs at the lot and an office is on site in the office building not in the storage lotAt the time she came to retrieve her car we were out on the road take care of other company business and we meet her at the lotWe were at the storage lot before she even showed to retrieve her vehicleOffice hours are not required to be displayed at the office or the storage lot only a sign that states the office phone number and storage lot location.As for the $she is asking for pain and suffering she is not in titled to recover this under the state law she unauthorized parked on private property and trespassed on the propertyIf she was doing business in the shopping center at that time of the morning she would have missed her car when she came out to the lotShe never called or picked up her car till mid-morningThe cars that were towed that morning all was from people commuting to the apartment complex across the street.No refund will be awardedThis was a valid tow under the parking guide lines and rules and regulations of the shopping center.if you have any questions feel free to call me at TCL Towing & Recovery at ###-###-####Thank you

August 6,2015Tow who it may concern at Revdex.comTCL Towing & Recovery recivied these complaints and would like to respond to the complaints but we need vehicle information in order to respond to the complaints and full statements of the complaintsIf you can insisted in get the
vehicle information we will be happy to respond to the complaint and have the compliant resolved.Complaints can be email back to me at *** ***.com
Thank you,
Michael T

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
The sign was not posted as they mention "Directly in front of my car"The sign is actually posted at the corner by the entranceAs you stated your business is supposed to be open as you say 24-(office hours) and it is notWhether your people were busy or not my car was being kept all day after making numerous calls to have it releasedBasically holding my car hostageI guess to further make money off of the towThe reason for me calling the policeI called all day Saturday for someone to meet me at the lot. The two gentlemen showed up with no IDOne stating that he didn't have anything to do with the business he was just riding with the so called owner/manager/assistant whomever he wasSince the individual never identified himselfNeither had ID's nor did the vehicle they approached inAs far as "Why would someone show up with keys to a unmanned lot"? Great questionThe same reason why it's just a lot and not a office set up to release people's vehicles to show upI wasted hours waiting around at a lot with a few cars behind a gate Please see pics of the gentlemen that showed up with no IDRegards,Agai*** ***

May 22, In reference to the complaint filed by the mother of the son vehicle that was towedTCL Towing has been in Business for fifteen yearsTCL Towing is License and Bonded by *** ***s County Police DepartmentOur drivers are interviewed and criminal back ground checks are
run before hiring an employeeIn all the years in business we have complaints from customers that their vehicles were towed and we know they are not happy when they come to retrieve their vehicle from the storage lotTCL Towing & Recovery is a very upscale company and employee only respectful drivers and office staff.TCL Towing and Recovery has no reason to take a parking pass from a vehicle or put it on the floorDrivers cannot gain entrance to any vehicle in order to tow a vehicleWe take pictures of aii violations before the vehicle is hooked up to the tow truckAs for them to tell you they had no picture on file not sure if the picture had been downloaded in the computer at the time of the releaseThe picture of this vehicle was taken at 11:PM and the driver checked the rest of the property and towed a fire iane violation then returned to the property to fine the car he took the picture of still sitting with no parking permitWe have a lot of people that go and get their registration from vehicles then they place the permit on the floor and make a complaint the permit is in the car.As for the towing tirne that you said (***) scratched out and changed this did not happen by himtalked to the driver that towed the vehicle and that was the way he marked the time on the ticket also confirmed the time the vehicle was towed with the police department and the time recorded was AMif you like to confirm that time you may call ###-###-#### and give them impound 20128.As for *** he is an owner but that is his nicknameHe never uses the name ***There is also another silent partner that was out of town on businessAs for the storage of we are refunding the storage feeThe vehicle was towed at AM and released around PM thats min before the hoursBut the problem was that we did not release it back to you at PM it was released after the police came out then that would have put it after the hoursThe tow was valid tow and no refund will be rewarded.As for the towing regulation update laws we have a copy on fileI will be sure to have them disregardthe old copies.If you have any questions feel free to contact me any time at ###-###-#### or ###-###-####You may also reply by email at to ***Thank you

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have yet to receive anything from TCL Towing that resembles a monetary refund in any form. I have not heard from the TCL Tow since their first response to Revdex.com of my complaint, further no response was given as a follow up email sent to TCL Tow on 2/10/16.It is believed that to date, TCL Tow company has given blatant false responses regarding the return of my refund.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Absolutely NO parking signs exist at or near any store in the [redacted] Shopping Center.  Curbs are painted to indicate fire lane UP TO A POINT   I was parked at a point BEYOND the painted curb  it was NOT a fire lane  and it was not parked in front of ANY storeI will send pictures to prove this.  Thank you for your time.
Regards,   
[redacted]

In response to the complaint by the customer TCL Towing & Recovery  has a towing agreement with the shopping center and in the agreement set fourth by the shopping center owners all vehicles must be parked in a marked parking space, this vehicle was parked in front of a store in the shopping center and all curb side parking in front of the stores is not a parking space and is a fire lane under the regulations of the fire Marshall. No refund will be processed at this time. Signs are posted in the shopping center explaining all parking rules and regulations.

We received her request to have the refund mailed to her home and the refund has been mailed

First of all this company is not my company I am the general manger only. We are a 24/7 days a week company and we are licensed and bonded by Prince Georges County of Maryland. I'm not sure who she talked to so I would need a name of a person to investigate the complaint. We answer our phones 24/7...

days a week our driver run motor club calls all-night and day. We do have a storage lot located in Temple Hills MD for the past 16 years. I don't understand her calling people a crook that is slander and could lead to a filing of a law suite . Please have a name when filing a complaint . You may have been calling the wrong company. If you have any questions you may reply to this complaint.

Dear Derrick Gregory of Revdex.comIn reference to case # [redacted] from [redacted]. [redacted]She did not give us any information to the car in question so I guess she is referring to the [redacted] silver in color, This vehicle that she owns was towed from [redacted] Shopping Center for no overnight...

parking / walk off, She stated that she was inside [redacted]. Her car was towed at 321 am and [redacted] inside of the restaurant is not open at that time of the morning and the drive threw is open 24/7 only during this time. She further said she was at [redacted]'s parking lot. The picture clearly show that she was parked in the parking space along [redacted] Road facing the apartment complex across the street and a parking enforcement sign was directly in front of her car. If she was in [redacted] she would have seen the tow truck hooking up the car but that is not where she was because the car was parked completely on the other side of the parking lot. You see no [redacted] in the pitcures.As for taking a picture of her Driver's License and registration to the vehicle is correct. We take a picture and forward the information to the office to be printed and attached to the original tow ticket and then the information for the vehicle is kept on file for one year, if the police department wants to request the information who the vehicle was release to at that time we are required to show them the information including a copy of the tow ticket.For the two guys that she claims showed up with no ID is false information. Both guys have ID and furthermore she did not ask if we had ID. Why would someone show up at the lot to release a car and have keys to the lot if they did not work for the company?For the time of releasing the car, she called the main office and at that time drivers was out on the road towing so I guess there was not a person available at that moment to release the car. The law requires that we be available to release vehicle's 24/7 days a week. We are available to release vehicle's 24/7 days a week we are never closed, it was just that everyone was busy at the moment that she showed at the lot.Are phones are answered 24/7 days a week with several roll over lines. If all lines are tied up it will roll into the answering service that a fight will flash and we will check the message and return the call.Signs are required by law to be posted and she dearly did not read the signs that were posted directly in front of her car. Stating no overnight parking or walk offs.At this time we are closing this complaint and no refund will be processed.if you have any questions fee! free to contact me at [redacted] or ###-###-####.Thank you

June 10, 2014
The reason call [redacted]. [redacted] was that in her original complaint she never mention what car was towed so | could not responded to her complaint without looking up the correct information. As for [redacted] coming across abrasive that did not happen only explained to the lady that the vehicle was towed for not having a parking permit and that is one of the towing violations that is in the property rules and regulations. further explained to her that we do not hold vehicles to collect extra storage. I told her that the vehicle should not been released to her without a notice from her son authorizing her to pick up her sons vehicle.As I explained in the last letter that we would refund the storage of 50.00 it was close to the 18 hours when the car was released,further understand about the new towing regulations that the State of Maryland and the County has changed and we do have a updated copy of the laws. I don't know why the old copy was stillon file but has now been disregard and new updated copy to on file. [redacted] as manager of TCL Towing & Recovery apologize to the customer for this misleading information.As for the towing license for TCL Towing & Recovery. The towing license was renewed with the county but was waiting on the county to set a date to have the medallions placed on the trucks. Everything is up to date as of this date. We will refund the full towing amount of 225.00. As for a herring date of June 5th, 2014 we never received a letter from the county for any herring date.If you have any questions feel free to call me anytime at ###-###-####Thank you

This tow is being refunded to the owner and the handicap space is being removed. Refund is being hand delivered back to the owner .
Thank you
TCL Towing & Recovery

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have yet to receive anything from TCL Towing that resembles a monetary refund in any form. I have not heard from the TCL Tow since their first response to Revdex.com of my complaint, further no response was given as a follow up email sent to TCL Tow on 2/10/16.
It is believed that to date, TCL Tow company has given blatant false responses regarding the return of my refund.
Regards,
[redacted]

TCL Towing & Recovery, Inc. was hired as the tow contractor for the private community in which I reside in Prince George's County, MD. They were quickly fired after only a few months due to repeated violations and failure to rectify their behavior. Violations included, but were not limited to: failure to request/receive authorization for tows; expanding the limited tow hours to a 24-hour 7 day/week tow policy without authorization; refusal to accept credit card payments; car stalking; operating a tow truck with a child in the passenger seat; failure to provide agreed upon reimbursements; unavailability to car owners attempting to retrieve their vehicles; and refusal to provide employee names and/or converse with customers asking for the tow policy, among other violations. Interactions with this company, when combined with their illicit tow practices, reveal this company to be a predatory business.

May 14, 2014
As in response to the complaint about the sign. The county can state law requires a sign to be placed at each entrance to the property. The sign is posted and she could see the sign where she parked her car. The law requires the company to be open for the release of a vehicle 24/7 days a week. TCL Towing & Recovery is open 24/7 days week and we are licensed & Bonded by [redacted] County.We operate several locations and the phones are answered at the main office 24/7 days a week. [redacted] County has inspected all of are lots and we are in full compliance with [redacted] County. The County requires us to be available to release a vehicle back to an owner there is no set time frame the car needs to be released. We try to release everyone vehicle as quick as possible. We deal with many customers every day that are not happy when their car gets towed. We have contracts with many apartment complexes, shopping centers and much more. We are contracted to enforce their parking rules and regulations. I sorry this lady is unhappy but we have a job to do under are towing agreement and she should have read the sign and not parked and exited the property and went to another location. Nothing is open in the shopping center at the time in the morning she was towed except [redacted] drive in.I am a general manager and was the one who released her vehicle back to the lady. The law does not require me to show her my ID. The law requires me to see her ID and registration to prove she is the owner of the vehicle before we release the car back to the registered owner. If she was not the owner then we would not release the vehicle.As for the office we have an office on site in the building and we just walk out to the lot and release the vehicles but not required to have an office on site in the storage yard.We do not hold any vehicle to try and collect any extra storage rates are regulated by [redacted] County police and we cannot charge anyone extra money for storage. Her tow bill was $ 175.00 without storage and that is all she paid.Please read posted signs on properties before you leave your vehicle parked on private property.We will be refunding no tow fees this was a legal tow and signs are posted. We are closing this case until further notice.If you have any questions feel free to call us at TCL Towing & Recovery ###-###-####Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] & [redacted]