[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have yet to receive anything from TCL Towing that resembles a monetary refund in any formI have not heard from the TCL Tow since their first response to Revdex.com of my complaint, further no response was given as a follow up email sent to TCL Tow on 2/10/It is believed that to date, TCL Tow company has given blatant responses regarding the return of my refund Regards, [redacted]
First of all this company is not my company I am the general manger onlyWe are a 24/days a week company and we are licensed and bonded by Prince Georges County of MarylandI'm not sure who she talked to so I would need a name of a person to investigate the complaintWe answer our phones 24/ days a week our driver run motor club calls all-night and dayWe do have a storage lot located in Temple Hills MD for the past yearsI don't understand her calling people a crook that is slander and could lead to a filing of a law suite Please have a name when filing a complaint You may have been calling the wrong companyIf you have any questions you may reply to this complaint
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Absolutely NO parking signs exist at or near any store in the [redacted] Shopping Center Curbs are painted to indicate fire lane UP TO A POINT I was parked at a point BEYOND the painted curb it was NOT a fire lane and it was not parked in front of ANY storeI will send pictures to prove this Thank you for your time Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have yet to receive anything from TCL Towing that resembles a monetary refund in any formI have not heard from the TCL Tow since their first response to Revdex.com of my complaint, further no response was given as a follow up email sent to TCL Tow on 2/10/16.It is believed that to date, TCL Tow company has given blatant responses regarding the return of my refund Regards, [redacted]
To whom it may concern at Revdex.com of Metro Washington Mrs [redacted] vehicle was towed from apartment complex in Temple Hills MD for having no parking permit displayed on her vehiclePosted signs are at the entrance to the property and also posted threw out the property warning residents and guest the parking rules and parking policies.Mrs [redacted] violated the parking policy and her car was towed for the parking permit violationIf she had parked in the marked visitor parking spaces provided on the property she would have not been towedI don't agree with the times she stated that she called the office looks like she just put her phone on speed dial and kept callingThe law states that the company must be available to release the car 24/days a week it does not state a time frame it must be releasedMy understanding from talking with the driver he was delayed getting to the office at the time she called and do apologize for the delayThis night in question was a very busy night and the driver got their as quick as possible to release the car to the ownerTCL Towing is will to refund her $for her inconvenience for her waiting time but for the full refund of the tow is deniedTCL Towing followed the contract agreement parking rules and regulation and towed the vehicle in question for violating the parking rules and not displaying a visitor parking permit or a guest permitIf you have any further questions feel free to contact us at ###-###-#### TCL Towing & Recovery General Manager Michael T***
May 14, As in response to the complaint about the signThe county can state law requires a sign to be placed at each entrance to the propertyThe sign is posted and she could see the sign where she parked her carThe law requires the company to be open for the release of a vehicle 24/days a weekTCL Towing & Recovery is open 24/days week and we are licensed & Bonded by [redacted] County.We operate several locations and the phones are answered at the main office 24/days a week [redacted] County has inspected all of are lots and we are in full compliance with [redacted] CountyThe County requires us to be available to release a vehicle back to an owner there is no set time frame the car needs to be releasedWe try to release everyone vehicle as quick as possibleWe deal with many customers every day that are not happy when their car gets towedWe have contracts with many apartment complexes, shopping centers and much moreWe are contracted to enforce their parking rules and regulationsI sorry this lady is unhappy but we have a job to do under are towing agreement and she should have read the sign and not parked and exited the property and went to another locationNothing is open in the shopping center at the time in the morning she was towed except [redacted] drive in.I am a general manager and was the one who released her vehicle back to the ladyThe law does not require me to show her my IDThe law requires me to see her ID and registration to prove she is the owner of the vehicle before we release the car back to the registered ownerIf she was not the owner then we would not release the vehicle.As for the office we have an office on site in the building and we just walk out to the lot and release the vehicles but not required to have an office on site in the storage yard.We do not hold any vehicle to try and collect any extra storage rates are regulated by [redacted] County police and we cannot charge anyone extra money for storageHer tow bill was $ without storage and that is all she paid.Please read posted signs on properties before you leave your vehicle parked on private property.We will be refunding no tow fees this was a legal tow and signs are postedWe are closing this case until further notice.If you have any questions feel free to call us at TCL Towing & Recovery ###-###-####Thank you
In response to the complaint by the customer TCL Towing & Recovery has a towing agreement with the shopping center and in the agreement set fourth by the shopping center owners all vehicles must be parked in a marked parking space, this vehicle was parked in front of a store in the shopping center and all curb side parking in front of the stores is not a parking space and is a fire lane under the regulations of the fire MarshallNo refund will be processed at this timeSigns are posted in the shopping center explaining all parking rules and regulations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted]
TCL Towing & Recovery, Incwas hired as the tow contractor for the private community in which I reside in Prince George's County, MDThey were quickly fired after only a few months due to repeated violations and failure to rectify their behaviorViolations included, but were not limited to: failure to request/receive authorization for tows; expanding the limited tow hours to a 24-hour day/week tow policy without authorization; refusal to accept credit card payments; car stalking; operating a tow truck with a child in the passenger seat; failure to provide agreed upon reimbursements; unavailability to car owners attempting to retrieve their vehicles; and refusal to provide employee names and/or converse with customers asking for the tow policy, among other violationsInteractions with this company, when combined with their illicit tow practices, reveal this company to be a predatory business
June 10, The reason call *** [redacted] was that in her original complaint she never mention what car was towed so | could not responded to her complaint without looking up the correct informationAs for [redacted] coming across abrasive that did not happen only explained to the lady that the vehicle was towed for not having a parking permit and that is one of the towing violations that is in the property rules and regulationsfurther explained to her that we do not hold vehicles to collect extra storageI told her that the vehicle should not been released to her without a notice from her son authorizing her to pick up her sons vehicle.As I explained in the last letter that we would refund the storage of it was close to the hours when the car was released,further understand about the new towing regulations that the State of Maryland and the County has changed and we do have a updated copy of the lawsI don't know why the old copy was stillon file but has now been disregard and new updated copy to on file [redacted] as manager of TCL Towing & Recovery apologize to the customer for this misleading information.As for the towing license for TCL Towing & RecoveryThe towing license was renewed with the county but was waiting on the county to set a date to have the medallions placed on the trucksEverything is up to date as of this dateWe will refund the full towing amount of As for a herring date of June 5th, we never received a letter from the county for any herring date.If you have any questions feel free to call me anytime at ###-###-####Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have yet to receive anything from TCL Towing that resembles a monetary refund in any formI have not heard from the TCL Tow since their first response to Revdex.com of my complaint, further no response was given as a follow up email sent to TCL Tow on 2/10/It is believed that to date, TCL Tow company has given blatant responses regarding the return of my refund Regards, [redacted]
First of all this company is not my company I am the general manger onlyWe are a 24/days a week company and we are licensed and bonded by Prince Georges County of MarylandI'm not sure who she talked to so I would need a name of a person to investigate the complaintWe answer our phones 24/ days a week our driver run motor club calls all-night and dayWe do have a storage lot located in Temple Hills MD for the past yearsI don't understand her calling people a crook that is slander and could lead to a filing of a law suite Please have a name when filing a complaint You may have been calling the wrong companyIf you have any questions you may reply to this complaint
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Absolutely NO parking signs exist at or near any store in the [redacted] Shopping Center Curbs are painted to indicate fire lane UP TO A POINT I was parked at a point BEYOND the painted curb it was NOT a fire lane and it was not parked in front of ANY storeI will send pictures to prove this Thank you for your time Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have yet to receive anything from TCL Towing that resembles a monetary refund in any formI have not heard from the TCL Tow since their first response to Revdex.com of my complaint, further no response was given as a follow up email sent to TCL Tow on 2/10/16.It is believed that to date, TCL Tow company has given blatant responses regarding the return of my refund Regards, [redacted]
To whom it may concern at Revdex.com of Metro Washington Mrs [redacted] vehicle was towed from apartment complex in Temple Hills MD for having no parking permit displayed on her vehiclePosted signs are at the entrance to the property and also posted threw out the property warning residents and guest the parking rules and parking policies.Mrs [redacted] violated the parking policy and her car was towed for the parking permit violationIf she had parked in the marked visitor parking spaces provided on the property she would have not been towedI don't agree with the times she stated that she called the office looks like she just put her phone on speed dial and kept callingThe law states that the company must be available to release the car 24/days a week it does not state a time frame it must be releasedMy understanding from talking with the driver he was delayed getting to the office at the time she called and do apologize for the delayThis night in question was a very busy night and the driver got their as quick as possible to release the car to the ownerTCL Towing is will to refund her $for her inconvenience for her waiting time but for the full refund of the tow is deniedTCL Towing followed the contract agreement parking rules and regulation and towed the vehicle in question for violating the parking rules and not displaying a visitor parking permit or a guest permitIf you have any further questions feel free to contact us at ###-###-#### TCL Towing & Recovery General Manager Michael T***
May 14, As in response to the complaint about the signThe county can state law requires a sign to be placed at each entrance to the propertyThe sign is posted and she could see the sign where she parked her carThe law requires the company to be open for the release of a vehicle 24/days a weekTCL Towing & Recovery is open 24/days week and we are licensed & Bonded by [redacted] County.We operate several locations and the phones are answered at the main office 24/days a week [redacted] County has inspected all of are lots and we are in full compliance with [redacted] CountyThe County requires us to be available to release a vehicle back to an owner there is no set time frame the car needs to be releasedWe try to release everyone vehicle as quick as possibleWe deal with many customers every day that are not happy when their car gets towedWe have contracts with many apartment complexes, shopping centers and much moreWe are contracted to enforce their parking rules and regulationsI sorry this lady is unhappy but we have a job to do under are towing agreement and she should have read the sign and not parked and exited the property and went to another locationNothing is open in the shopping center at the time in the morning she was towed except [redacted] drive in.I am a general manager and was the one who released her vehicle back to the ladyThe law does not require me to show her my IDThe law requires me to see her ID and registration to prove she is the owner of the vehicle before we release the car back to the registered ownerIf she was not the owner then we would not release the vehicle.As for the office we have an office on site in the building and we just walk out to the lot and release the vehicles but not required to have an office on site in the storage yard.We do not hold any vehicle to try and collect any extra storage rates are regulated by [redacted] County police and we cannot charge anyone extra money for storageHer tow bill was $ without storage and that is all she paid.Please read posted signs on properties before you leave your vehicle parked on private property.We will be refunding no tow fees this was a legal tow and signs are postedWe are closing this case until further notice.If you have any questions feel free to call us at TCL Towing & Recovery ###-###-####Thank you
In response to the complaint by the customer TCL Towing & Recovery has a towing agreement with the shopping center and in the agreement set fourth by the shopping center owners all vehicles must be parked in a marked parking space, this vehicle was parked in front of a store in the shopping center and all curb side parking in front of the stores is not a parking space and is a fire lane under the regulations of the fire MarshallNo refund will be processed at this timeSigns are posted in the shopping center explaining all parking rules and regulations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted]
TCL Towing & Recovery, Incwas hired as the tow contractor for the private community in which I reside in Prince George's County, MDThey were quickly fired after only a few months due to repeated violations and failure to rectify their behaviorViolations included, but were not limited to: failure to request/receive authorization for tows; expanding the limited tow hours to a 24-hour day/week tow policy without authorization; refusal to accept credit card payments; car stalking; operating a tow truck with a child in the passenger seat; failure to provide agreed upon reimbursements; unavailability to car owners attempting to retrieve their vehicles; and refusal to provide employee names and/or converse with customers asking for the tow policy, among other violationsInteractions with this company, when combined with their illicit tow practices, reveal this company to be a predatory business
June 10, The reason call *** [redacted] was that in her original complaint she never mention what car was towed so | could not responded to her complaint without looking up the correct informationAs for [redacted] coming across abrasive that did not happen only explained to the lady that the vehicle was towed for not having a parking permit and that is one of the towing violations that is in the property rules and regulationsfurther explained to her that we do not hold vehicles to collect extra storageI told her that the vehicle should not been released to her without a notice from her son authorizing her to pick up her sons vehicle.As I explained in the last letter that we would refund the storage of it was close to the hours when the car was released,further understand about the new towing regulations that the State of Maryland and the County has changed and we do have a updated copy of the lawsI don't know why the old copy was stillon file but has now been disregard and new updated copy to on file [redacted] as manager of TCL Towing & Recovery apologize to the customer for this misleading information.As for the towing license for TCL Towing & RecoveryThe towing license was renewed with the county but was waiting on the county to set a date to have the medallions placed on the trucksEverything is up to date as of this dateWe will refund the full towing amount of As for a herring date of June 5th, we never received a letter from the county for any herring date.If you have any questions feel free to call me anytime at ###-###-####Thank you