Hello, I have checked the number listed in this complaint against our Call Detail Records dating back to 11/1/and there have been no calls from Monmouth Telecom to this complainantThere could be a possibility one of our customers (we are a telephone company) is making the calls to
the complainant however, without knowing what number showed on the complainant's caller ID or what company was stated that called the complainant, we cannot track it downPlease have the complainant advise us (***) as to the number that is calling them and/or the company name that is calling them so we can track it and put a stop to it. Thank you Mark S*Monmouth TelecomSr VP Operations
To Whom It May Concern:Please review the below timeline of events of the customer and their newcarriers attempts to port multiple numbers away from Monmouth Telecom. In thistimeline you will see that Monmouth complied with both the customer's requestto port numbers away, then decide to rescind their...
cancellation and then onceagain approve the carriers request to take over [redacted] and [redacted] numbers. In the case of the2 numbers this complaint is based upon [redacted], thecustomers new carrier sent a CSR request in on 5/13/2015 and Monmouth Telecomresponded on 5/18/2015 (See Attachment #6). Itshould be noted these numbers were also listed in the CSR sent to the carrieron 4/21/2015 (See Attachment #9) but the carrier choosenot to include these numbers when they took over the customers other numbers on4/29/2015. When the customers carrierfinally sent an LSR request for the 2 numbers in question, they had a requested FOC date of 4 days after thecustomers cancellation date of 5/22/2015 (See Attachment #7) whichwas outlined in Attachment #5 supplied in this response. Monmouth Telecom responded to the new carrierthat the numbers were already disconnected (See Attachment #8). On 6/1/2015I contacted [redacted] to discuss the situation. In a show of good faith MonmouthTelecom re-activated the 2 disconnected numbers the morning of 6/2/2015 to makethem available for the customers new carrier to take. I contacted [redacted] on 6/2/2015and informed him the numbers were re-activated and he was going to becontacting his new provider to submit the request to take those numbers. Monmouth Telecom received the LSR for those 2numbers on 6/2/2014 4:19 PM and was approved for releaseon 6/2/2014 4:37PM. As on 6/3/2014 those numbers are now with the customersnew carrier. At this point we believe this issue has been settled.Timeline:11/24/2014 Monmouth Telecom receivedLSR request forPON: [redacted]ATN: [redacted]DDD: 12/3/2014[redacted]11/24/2014 Monmouth Telecom sent an Expedite Payment Notice (See Attachment#1)11/28/2014 LSR was rejected as "Incorrect address listed on theLSR"12/1/2014 Based on balance due inthe Expedite Payment Notice, customerpaid balance (See Attachment #2)12/2/2014 Carrier sent a SUP requestPON: [redacted]ATN: [redacted]DDD: 12/11/2014Requested Numbers:[redacted]12/4/2014 - Monmouth Telecom sent aFOC back to the carrier, allowing them to take to the numbersPON[redacted]ATN: [redacted]DDD: 12/11/2014Requested Numbers:[redacted]12/11/2014 Customers new carrierthen sent another SUP for those numberPON: [redacted]ATN: [redacted]DDD: 12/22/2014Requested Numbers:[redacted]12/22/2014 We received a letter from [redacted] Schenkman requesting that his service not becancelled and not make any changes to existing service. (See Attachment #3)12/22/2014 Monmouth Telecom sent a letter to thecustomers new carrier based on the email from [redacted] Schenkman. (See Attachment#4)1/6/2015 Carrierresent the old LSR Request1/8/2015 Monmouth Telecom responded to the 1/6/2015requestRejected----> Due Date has passed. Customer not porting out.4/22/2015 Monmouth telecom receiveda new LSR RequestPON: [redacted]ATN: [redacted]DDD: 4/29/2015Requested Numbers:[redacted]4/22/2015 Monmouth Telecom sent a letter to [redacted] and Prosthetic(See Attachment #5)that their request to port services to another carrier date 4/22/2015 serves astheir 30 day cancellation notice. In addition, it states that Monmouth Telecomwill not provide any short-term extensions of services beyond that point and ifthe customer wishes to extend any services with Monmouth telecom beyond5/22/2015, they would be required to sign a two (2) year contract.4/28/2015 Monmouth Telecom sends aFOC back to new carrier so those numbers are now available to be taken by the [redacted]new carrier4/29/2015 Numbers are taken by thenew carrier.5/13/2015 ReceivedCSR Request from new carrier.Requested Numbers: [redacted]5/18/2015 - CSR Sent (See Attachment#6) to new carrier5/20/2015 LSRrequest sent with a FOC of 5/26/2015 which is beyond the cancellation date of5/22/2015 sent to Monmouth Telecom (See Attachment #7)PON: [redacted]FOC: 5/26/15Requested Numbers:[redacted]5/27/2015 Monmouth Telecom respondsto the new carrier that the lines have been disconnected. (See Attachment #8)
Hello, I have checked the number listed in this complaint against our Call Detail Records dating back to 11/1/and there have been no calls from Monmouth Telecom to this complainantThere could be a possibility one of our customers (we are a telephone company) is making the calls to
*Monmouth TelecomSr VP Operations
the complainant however, without knowing what number showed on the complainant's caller ID or what company was stated that called the complainant, we cannot track it downPlease have the complainant advise us (***) as to the number that is calling them and/or the company name that is calling them so we can track it and put a stop to it. Thank you Mark S
To Whom It May Concern:Please review the below timeline of events of the customer and their newcarriers attempts to port multiple numbers away from Monmouth Telecom. In thistimeline you will see that Monmouth complied with both the customer's requestto port numbers away, then decide to rescind their...
cancellation and then onceagain approve the carriers request to take over [redacted] and [redacted] numbers. In the case of the2 numbers this complaint is based upon [redacted], thecustomers new carrier sent a CSR request in on 5/13/2015 and Monmouth Telecomresponded on 5/18/2015 (See Attachment #6). Itshould be noted these numbers were also listed in the CSR sent to the carrieron 4/21/2015 (See Attachment #9) but the carrier choosenot to include these numbers when they took over the customers other numbers on4/29/2015. When the customers carrierfinally sent an LSR request for the 2 numbers in question, they had a requested FOC date of 4 days after thecustomers cancellation date of 5/22/2015 (See Attachment #7) whichwas outlined in Attachment #5 supplied in this response. Monmouth Telecom responded to the new carrierthat the numbers were already disconnected (See Attachment #8). On 6/1/2015I contacted [redacted] to discuss the situation. In a show of good faith MonmouthTelecom re-activated the 2 disconnected numbers the morning of 6/2/2015 to makethem available for the customers new carrier to take. I contacted [redacted] on 6/2/2015and informed him the numbers were re-activated and he was going to becontacting his new provider to submit the request to take those numbers. Monmouth Telecom received the LSR for those 2numbers on 6/2/2014 4:19 PM and was approved for releaseon 6/2/2014 4:37PM. As on 6/3/2014 those numbers are now with the customersnew carrier. At this point we believe this issue has been settled.Timeline:11/24/2014 Monmouth Telecom receivedLSR request forPON: [redacted]ATN: [redacted]DDD: 12/3/2014[redacted]11/24/2014 Monmouth Telecom sent an Expedite Payment Notice (See Attachment#1)11/28/2014 LSR was rejected as "Incorrect address listed on theLSR"12/1/2014 Based on balance due inthe Expedite Payment Notice, customerpaid balance (See Attachment #2)12/2/2014 Carrier sent a SUP requestPON: [redacted]ATN: [redacted]DDD: 12/11/2014Requested Numbers:[redacted]12/4/2014 - Monmouth Telecom sent aFOC back to the carrier, allowing them to take to the numbersPON[redacted]ATN: [redacted]DDD: 12/11/2014Requested Numbers:[redacted]12/11/2014 Customers new carrierthen sent another SUP for those numberPON: [redacted]ATN: [redacted]DDD: 12/22/2014Requested Numbers:[redacted]12/22/2014 We received a letter from [redacted] Schenkman requesting that his service not becancelled and not make any changes to existing service. (See Attachment #3)12/22/2014 Monmouth Telecom sent a letter to thecustomers new carrier based on the email from [redacted] Schenkman. (See Attachment#4)1/6/2015 Carrierresent the old LSR Request1/8/2015 Monmouth Telecom responded to the 1/6/2015requestRejected----> Due Date has passed. Customer not porting out.4/22/2015 Monmouth telecom receiveda new LSR RequestPON: [redacted]ATN: [redacted]DDD: 4/29/2015Requested Numbers:[redacted]4/22/2015 Monmouth Telecom sent a letter to [redacted] and Prosthetic(See Attachment #5)that their request to port services to another carrier date 4/22/2015 serves astheir 30 day cancellation notice. In addition, it states that Monmouth Telecomwill not provide any short-term extensions of services beyond that point and ifthe customer wishes to extend any services with Monmouth telecom beyond5/22/2015, they would be required to sign a two (2) year contract.4/28/2015 Monmouth Telecom sends aFOC back to new carrier so those numbers are now available to be taken by the [redacted]new carrier4/29/2015 Numbers are taken by thenew carrier.5/13/2015 ReceivedCSR Request from new carrier.Requested Numbers: [redacted]5/18/2015 - CSR Sent (See Attachment#6) to new carrier5/20/2015 LSRrequest sent with a FOC of 5/26/2015 which is beyond the cancellation date of5/22/2015 sent to Monmouth Telecom (See Attachment #7)PON: [redacted]FOC: 5/26/15Requested Numbers:[redacted]5/27/2015 Monmouth Telecom respondsto the new carrier that the lines have been disconnected. (See Attachment #8)