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TCS Property Management Services

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TCS Property Management Services Reviews (2)

Hello,We are terribly troubled to see this complaint, and a little surprised as we have been in full communication with, and fully responsive to the tenants, [redacted], since prior to their May 1st move-in. To address the complaints, the property in reference had full extermination...

completed the beginning of May immediately after . We had a full, professional cleaning done on 4/27/17, where the entire unit and rear yard was fully cleaned of all trash and debris (pictures attached). The private back yard area is the responsibility of the tenant to maintain after move-in, which would prevent bugs.  The leak in reference was due to the AC system condensation line leaking from the above unit which has since been corrected, and was within 48 hours of being reported. We emailed the tenants asking them to report if they noticed any other leaking.  The word mold is not one used lightly, however, the small area affected by the leak was cleaned that day and has been addressed. Because the tenant requested the contractor return, we agreed to have him return to assess again. The property has not been ignored neither has the tenant.The tenant reported that he was bothered by the behavior of his neighbor, claiming he smells drug smoke, and that they play loud music. On May 5th, we sent an email to the tenant above, saying to keep their music low, and to be extremely mindful of their noise levels and partying as there is a new tenant underneath. The upstairs tenant responded quickly, and advised they would be extremely mindful of any noise. We have called the neighbor three times, every time he replies that he is not smoking weed. We at TCS have been in contact with both tenants regarding this issue. At this time, the first floor tenant will have to contact his local police office to address these behaviors. He was advised to call the police many times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We have recently settled al issues. No further action necessary. Thank you.
Regards,
[redacted]

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Address: 2001 Hamilton St Apt 227, Philadelphia, Pennsylvania, United States, 19130-4203

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