TCT Property Management Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has done nothing to resolve this issue The refund should be free and clear, with no terms and conditions TCT has done nothing to resolve this issue, which originally took place July of And should have been handled by 1/2/when I moved out of the home.
Regards,
*** ***

Good Afternoon,I will like for Ms*** to please contact me directlyA check was sent via certified mail to her for $(I have emails confirming the amount agreed and can provide if necessary) and we were told by *** she didn't have time to pick it upWe then sent it regular mailWe
have confirmed it has not been cashedWe are more than happy to stop payment on the previous check and write a new one if *** would like to come pick it up since certified mail is not an optionMy direct number is ***Thank you!

Thank you for the opportunity to respond. When [redacted] submitted her application, she was notified that there was an application ahead of her that it was being processed and that she would be second in line. She was notified on 6/9/2016 and on 6/13/2016 of the application ahead of her. We...

didn't process her application at all and after the first application was approved and the lease signed, we notified Kimberly on 6/17/2016 of it and let her know we would refund her application fee. This refund was initiated on 6/17/2016 the same day we notified her (please see proff attached) We have all the documents supporting our position as well as her reply to our emails notifying her. Thank you for your time! Natalie E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We understand their comments..however the crux of the whole matter is TCT Property Management was supposed to advise us when they did the Inspection of the property so we could attend and they DID NOT. We signed their Form requesting to be there at the Inspection..so they were well aware of this! So, we were in fact shut out of the event! Everything from there goes downhill as to deductions from the Deposits etc.
Regards,
[redacted] And [redacted]

The tenant has the right to dispute the charges and the landlord has a chance to respond. The landlord has pictures of the move-in inspection as well as the inspection reports. They will compare the move-out to those and determine the normal wear and tear against actual damages. If the tenant feels the disposition of their deposit is not correct, they go ahead and contact the owner with their dispute. Again, the owner is who took care of the deposit disposition and will be the one answering their questions. We don't know what the disposition was since we don't manage this property anymore.I hope this helps answer his concerns.Thank you,[redacted]