TD Canada Trust

Revdex.com:At this time, I have not been contacted by Melda Research Group regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Fabulous Optical regarding complaint ID [redacted] .Sincerely, [redacted]

Hello [redacted] ,We are writing in response to Revdex.com Complaint # [redacted] for [redacted] .On September ***, our customer placed anorder for a Sorelle - Tuscany & More - Conversion Rail.On October ***, our customer contacted us toadvise that they had received their item but with an incorrect finish The agent our customer spoke with originallyfiled a replacement request so that they could receive the correct item, butthat by the end of the call our customer instead requested a refund.On October ***, we refunded our customer andreached out to them to let them know Wealso apologized for the negative experience that they had with their order, andlet them know that we would follow up with the manager of the agent they spokewith so that we could ensure to address the issues they raised.We apologize that our customer received an incorrectitem We had a website error whichcaused the incorrect finish to ship, this has been corrected so that othercustomers are not affected by the same issueWe also apologize for the negative experience that they had.Please let us know of any additional information needed toclose this complaintAs the issue was resolved on the same day it was brought to our attentionwe would appreciate if you could consider this a letter of experience rather than a complaintSincere Regards,One Way Furniture

Hello, This is in regards to complaint ##*** *or *** * *** ***. On 4//** our customer placed an order for a DaVinci Autumn Drawer Changing Table in ChestnutUnfortunately, it was received with missing parts as well as defective parts which was reported on 5/** There
was an issue forwarding the information provided from our customer to our manufacturer, thus causing delays in resolving our customer A full refund has been requested and sent over to or accounting department to processOur customer has been informed of this and advised that they will be donating the item to a local church We sincerely apologize for the inconvenience as well as the delay in resolving our customerIf there is anything further we can do to resolve this and close the complaint, please do let us know Warm Regards, One Way Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Melda Research Group regarding complaint ID [redacted].Sincerely,[redacted]

Prompt resolution of my prize and check issuance! My agent was Michael B[redacted] who is now like a friend of my family.

Revdex.com:At this time, I have not been contacted by Fabulous Optical regarding complaint ID [redacted].Sincerely,[redacted]

Hello [redacted], We are responding in regards to complaint ID# [redacted] for [redacted]. On June [redacted] 2016, our customer placed on order for two “Lexington - Carrera – Nightstands”. On July [redacted], our customer called in to advise that they have not received confirmation on a delivery...

date. The customer service agent that they spoke to let them know that the carrier has scheduled a delivery for August [redacted]. On August [redacted], we received this complaint. We have contacted the carrier to return for full refund as an exception. Normally we would charge a restocking fee, an outgoing and return shipping fee for failed deliveries. We felt that the timeline was unacceptable and have continued with the free return for our valued customer. Please accept our dearest apologies for the inconveniences that our customer was burdened with. Please know that we have received confirmation that the carrier is returning the items and their refund was been processed on August 8th. Please let us know if there is anything further we can assist with.  Sincere Regards,One Way Furniture

Hello [redacted],We are writing in response to Revdex.com Complaint # [redacted] for[redacted].On September [redacted], 2015 our customer placed anorder for a Sorelle - Tuscany & More - Conversion Rail.On October [redacted], 2015 our customer contacted us toadvise that they had received their item but with an...

incorrect finish.  The agent our customer spoke with originallyfiled a replacement request so that they could receive the correct item, butthat by the end of the call our customer instead requested a refund.On October [redacted], 2015 we refunded our customer andreached out to them to let them know.  Wealso apologized for the negative experience that they had with their order, andlet them know that we would follow up with the manager of the agent they spokewith so that we could ensure to address the issues they raised.We apologize that our customer received an incorrectitem.  We had a website error whichcaused the incorrect finish to ship, this has been corrected so that othercustomers are not affected by the same issue. We also apologize for the negative experience that they had.Please let us know of any additional information needed toclose this complaint. As the issue was resolved on the same day it was brought to our attentionwe would appreciate if you could consider this a letter of experience rather than a complaint. Sincere Regards,One Way Furniture

I, [redacted] the [redacted] was the one who assisted [redacted] on 4/*/14. He was told that his eyeglass will take 10-12 business day as written on the store's receipt, but if his eyeglass comes in...

earlier he will be notified. He called our store to find out his status of his eyeglass, were he spoke very rudely to my staff, and used inappropriate language. Then he hung up the phone, so I called him back but a unidentified woman answered and said he was unavailable. Two days later I received his eyeglass, I called [redacted] numerous times and left messages because he was in such a rush to receive his glasses. There was no response from him until the day he came to pick his glasses up on 4/**/2014. [redacted] came in picked up his glasses, and did not say anything to my staff. Thank you.