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T&D Highland Automotive, Inc.

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T&D Highland Automotive, Inc. Reviews (1)

Called Highland Automotive yesterday about bringing my daughters car to them to have them look at an oil leak and timing belt squealing during startup, dropped the vehicle off this morning at 8:30 and my daughter asked them to look at the brakes also if they could. The employee at the counter wrote everything down and took her car key, there was never any mention of an charge for looking at the vehicle or any thing that we signed stating that there would be a charge for any thing relating to giving us an estimate on the work. My daughter received a phone call about what had been diagnosed with her car and she called me with the amount and I told her to please tell them that I would like to pick the vehicle up whenever it was available without the work being done, I was thinking about getting another estimate?. She explained to me that the employee was disgruntled and told her that it would take a hour to put everything back together. Highland Automotive called her back in about a hour and I answered the phone because she felt that whomever it was that was going to be on the phone from that number was going to be intimidating. WhenI answered the phone I was told that their was going to be a charge for $87.50 for the work of looking at her car and also for the one hour it took to do it? I was upset and told the employee that I would be there in 15 minutes, the more I thought about it I decided to let it go and just move on to another automotive shop, when my daughter started her car she noticed that the emergency brake was no longer intact and it was able to be pulled with no pressure at all?!?!, I went inside and a mechanic came out and told me that it was the problem of dust being built up on the pads??I told my daughter to go ahead and leave knowing that there would be an useless conversation with the employees of the auto shop. Now I have to get her brake fixed which was working perfectly fine until we went to Highland Automotive. I am very concerned about her safety with the emergency brake being disabled.

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Description: AUTO BODY REPAIR & PAINTING

Address: 2036 Midland Avenue, Louisville, Kentucky, United States, 40204

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