TD Industries

Thank you for bringing the customer’s concerns to usWe contacted the customer immediately upon receiving her complaintOur Sales Manager, Paul *** spoke to the customer about her vehicle payments and explained that we do not refinance as we are not a bankThe customer stated that she is
going to make her payments to the original finance companyOn Saturday, April 22, Mr*** again spoke to the customer and arranged for her to come in on Monday, April 24thWhen she did not come in, on Wednesday, August 26, Mr*** called the customer back and left a message stating that both he and General Manager Leo *** would be in the store on ThursdayWe had not heard anything back from the customer and she did not come in on ThursdayPlease have her call Paul *** at *** should she wish to discuss this matter further

Initial Business Response /* (1000, 5, 2015/10/02) */
Our records indicate that the customer was in our dealership in October inquiring about a vehicle purchase and we ran a credit application with his consent, which customer acknowledgesAlthough our credit application allows inquiry to a
number of financial institutions, multiple inquiries for the same loan do not affect credit scoreThe *** *** *** (FICO) website states:
"Looking for a mortgage, auto or student loan may cause multiple lenders to request your credit report, even though you are only looking for one loanTo compensate for this, FICO Scores ignore mortgage, auto, and student loan inquiries made in the days prior to scoringSo, if you find a loan within days, the inquiries won't affect your scores while you're rate shoppingIn addition, FICO Scores look on your credit report for mortgage, auto, and student loan inquiries older than daysIf your FICO Scores find some, your scores will consider inquiries that fall in a typical shopping period as just one inquiry."
Thus, by providing consent in regards to the loan, the customer's FICO score would only consider one inquiryMoreover, our dealership is not signed up for financing with *** *** *** or *** *** *** so those inquiries could not have been from usWe trust that this information provides insight to the customer's concerns

Thank you for the customer’s replyWe have reached out to the customer and both her and the purchaser came to the dealership today, August and met with our Finance Manager, Pete ***Mr*** proposed and the complainant/purchaser agreed to a Maintenance contract and a new set of factory floor mats for the vehicle as a goodwill gestureMs*** appeared satisfied with the agreement and we trust that her complaint has been resolved

Complaint: ***
I am rejecting this response because:
Auto House has failed to make any headway in a resolution nor has this company presented any admittance to any wrong-doings. Due to the nature of the replier’s responses, it is safe to assume that the above issues will not have a happy ending either wayThis conclusion is solely based on the premise of the said replier’s “blame game” responses and lack of a professional demeanorHaving said this, I typically would not bother responding to such “childish” rebuttals given by the responder, but, due to the nature of the situation, future clients should know the amount of chaos and horrible service that this company has provided. To start, this hopefully final response, *** *** and my friend (the “fly by night mechanic” as Auto House has referred to) were both entities in which I was hoping to not to bring into this formal complaint on your company, having said this, you , whom I shall assume is the owner and/or the manager of Auto House, has decided to mention their names and, henceforth, has obligated me to further describe the wrong-doings, unethical and unprofessional behavior and corruption that I have thus witnessed at your establishment and the above mentioned entities involved in the situation leading to such situation. On May 19th, I purchased two tires (through a third party) and ask the two associates at *** *** to put them on the rear of my carComplications with the tire size created the need for *** *** purchase specific hardware to proceed (a specific tool to remove a stripped star nut and an additional lug nut)While waiting on hardware to put on the tiresmy friend (who, the responder to this complaint has, unjustifiably, labelled as a “fly by night” mechanic, although no payment was received and he was visiting for the sole purpose of accompanying me while I was strained at the establishment) stopped by and attempted to assist with the handling of the tires (in which I had obtained verbal approval by by *** ***) my friend, given he is my friend, not once received payment nor was he able to fix the issue on hand. On this date, a *** *** associate accidentally sold my tire to another passing customer while I was waiting which thus served for the action of *** *** having to keep my vehicle on the lift over night until a replacement tire and parts could be foundAlthough frustrated by this mistake made by this company, I went home with my friend that night to continue handling the vehicle the next day. May 20th, I arrived back to *** *** in which I was presented with anxiety-filled employees who were concerned that their manager would be irate in finding that my vehicle was on the lift for over hoursThis is when Auto house became involvedAuto house was conveniently next door to *** *** and the OWNER of Auto house offered to take my vehicle to his establishment next door and remove the stripped bolt and put in the new bolt to complete my tire change, so that the employees at *** *** would not suffer any sort of reprimand from their managerI accepted this transferring of my vehicle on the given contingency that the new associate that would handle my vehicle would change this bolt for free to assist his friendsAfter three hours of awaiting my bolt to be replaced at this new location, (in which, twice I came back to the establishment to check on the status of my vehicle, in which, I suppose, I wrongfully assumed would be a 20-minute project and no progress had been made) the job was finally completedThe owner, then, requested to do a test drive, which I felt uncomfortable allowing, but resisted acknowledging this concernMr then, sped off and I heard a metal scraping soundWhen the owner returned, I voiced my concern, in which I received the response to the like of there being no worries or concern about the sound but to get a car washUpon the clear “brushing of the shoulder” attitude presented to me, I was then advised that the procedure given was no longer to remain free, and I would owe $I disputed this, as I was told differently at the beginning of transferring my vehicle. When I began to explain this, I was told that my vehicle would be repo’d if I did not given the establishment the requested fee amount or provide an unjustified amount of documents (i.epictures of my car keys, the VIN for my vehicle, photos of my license plates, driver’s license, bank accounts, registration etc.)Due to the substantial amount of information being requested of me and threats of the secure placement of my vehicle, I reluctantly made a payment to the shop and proceeded to leaveAbout one mile proceeding my leave of the said establishment, the scraping metal sound I had heard before on my vehicle, had continued, and a fear for my safety struck my concern. I drove back to the Auto House at 5:pm (the shop closes at 5:pm) to, again, voice my concern for my safety and the concern for my passengers (as my primary income source is through a ride sharing companyThe owner advised me at this time that his shop was to close at 5:pm and refused to check on the vehicle and to drive home to handle the matter on MondayI took note of the fact that there were many car lifts empty and and advised, again, that me and my passengers for the weekend (typically the highest amount of requested ride volume) and pleaded for a wrench to at least tighten the rim caps on the vehicle which the owner did not put onAt this time, he followed me outsideI glanced over to see something appearing to be a firearm on ***’s right hipI left the premises before I could get a second look to confirm this was an intimidation attempt by potential force. My findings upon the inspection? Now remember, before driving my vehicle to *** ***, my vehicle was operable and safe and simply needed a tire exchange in which a striped bolt needed to be removedOnce the inspection was completed, it was found that all four tires were below psi with the max pressure rating at psi, this in of itself being dangerousThe back left tire had only four of five lug nutsBut here is the interested finding, the new noise that I was hearing, came from the parking brake, which was completely removed with no indication as to why since this was a completely unrelated component, and, oddly enough, the shrapnel from the dust guard components had been placed within the rotor, the main source of the metal scrapping soundThe new mechanic (who’s name and company affliction shall remain nameless) explained that the conclusion he could gather was this was done intentionally and my safety was at an extremely elevated risk. Now that the entire story has been developed, I would like to break this incident in more detail… From a liability standpoint, I have been confronted with a situation that all potential clients should take note ofThe very idea that a car shop owner is knowledgable of my vehicle being used for livery services should allow for extra caution with handling and ensuring of the vehicles safety since my risk of exposure to an incident occurring with more than one person in the vehicle is vastly higher than the average consumerThe negligence presented by this establishment should voice some whispers, from not only the potential new business clientel to come to this company, but for the citizens of Denver knowing that vehicles are out there on this city streets that, most likely unbeknownst to the driver, have not been fixed appropriately, and have an risk for mechanic/physical failure. Now to discuss the possibility of a firearm being exposed on Auto House premise.There has been made mention of this in the initial complaint to this company with no mention of this made by the responder on this matter to dateSince this, I can safely assume as the average American citizen, is a major, if not controversial, discovery, the thought that the company did not offer an explanation on behalf of the establishment as to why customer handling/contact included possibly exposing a firearm at a coincidental, potential pressure point in the said interaction time lineA company that cared for the safety and well-being of their consumers, should put future customer’s at ease on this issue, however, this was not presented, but simply, omitted. In regards to your explanation to the public on the idea that the vehicle being disputed was in horrible condition, I would like to make a fact-based retort, as opposed to the childish excuse driven responses being facilitated from the responderUpon leaving the shop, I went to another mechanic shop (we will call this company, Company C, for easier explanation here) and had Company C complete an inspection of the vehicle in which I had been previously declined by Auto houseAs explained already, the Company C mechanic found the reasoning for the vehicle being an “inoperable” vehicle was based off of the removal of the parking brake and shrapnel being in the rotorThe mechanic was able to fix all the issues that he found from the inspection with no complications arising with the completion of thisOpposed to the responder’s “rebuttal” (if we should call the rhetoric provided as such), the vehicle was easily accepted by the next mechanic shop the vehicle arrived to (although the responder indicated no mechanic would provide service to this vehicle) and was repaired within a couple of hours (a seemingly quick timeframe provided the “inoperable” nature of my vehicleI do have verbal and written confirmation to back my findings on this, as well. In further discussion of the payment that was added to this serviceAs already demonstrated in my above rhetoric, the service in which was provided on May 20th, for an agreeance of repairing the stripped bolt for no payment, but as a goodwill gesture to the fellow mechanics at *** ***There is photographic evidence to attest to my vehicle being at both *** *** and being transferred to Auto House., as the responder is mutually in agreeance on it appearsTo coincide with this, there is photographic evidence of the lone bolt that was awaiting its removalThese are time stamped and showed both the 19th and 20th in which the bolt had not been removed yetThis further supports my argument on the intended repair needed, this job was not over $and, quite frankly, due to their being a mutual verbal agreeance, no payment should have been expected nor should threats, negligence, and intimidation factors be used to find the monetary exchange you were hopeful forA trade, legally speaking here, refers to the sale and delivery of an intangible product, called a service, between a producer and consumerIn order to allow for a trade to be valid, a mutual agreeance must be exchanged and accepted by both parties before the time of serviceThis agreeance can be made either verbally or written and, at that time, becomes legally bindingThe service provided by the producer, accepted the exchange of service with no monetary exchange, which, since I have just exposed, becomes legally binding before the service was given and must remain as so. Red flags should be risen and there are points to remembered hereThis company is corrupt, unethical, and unwilling to come to any compromiseLesson learned from this situation; Always make a shop give written confirmation when promising to do a service free of charge and never assume that your verbal contract is guaranteed.
*** (A very upset customer)

*** ** ***
*** *** *** ***
*** ** *** September 18, Please review our response and comments regarding the 5/27/visit by the customer to our service department as stated below in our August 14th response Now to add to that comment, the customer once again returned to our service department on a Saturday in July, 2017, and spoke to our Assistant Service Manager, Joey Z***, who is familiar with the customerJoey once again indicated that until we knew that we could verify and evaluate the concern, the customer would be responsible for the initial diagnostic feeOnce the concern was duplicated and evaluated, then the determination would be made as far as who would be responsible for the repair costs; i.e defective part warranty, unrelated issue so customer responsibility, etcThe customer chose not to have the evaluation and left our departmentWe have not inspected his vehicle since the 5/27/visit, and are unable to comment further on what, if any, problem exists with the vehicle August 14, Revdex.com #*** Customer *** *** brought his Ford Expedition to our Service Department on 5/10/The vehicle at that time had 134,miles on itWe performed an oil change service, and per the customer’s specific request, replaced his spark plugsThe vehicle also needed a cylinder #ignition coil and bootThe customer authorized the repairs and appropriate charges for all of the work On 5/27/2017, the customer returned to our Service Department indicating that the vehicle had an oil leakThe vehicle then had 136,miles on itWe checked the vehicle and determined that the transmission was leaking, completely unrelated to the engine oil change we had performed on the 5/visitThe customer also indicated verbally at that time that he thought he had an engine misfireOur service advisor indicated that there would be a diagnosis fee to determine what the cause of the misfire would be, but also indicated that our work completed on 5/has a two year, unlimited mileage parts and labor warranty, in the remote case that one of the parts we installed on that visit would have been prematurely defective, and if that was the case, no diagnostic fee would applyThe customer declined to have the misfire diagnosedThere was no charge on this visit to inform him of the transmission oil leakWe have not seen or inspected this vehicle since this date (5/27/2017)

Complaint: ***
I am rejecting this response because:If I cancel the warranty,the amount I paid for it will be refunded to the balance of a car I do not own instead of being refunded back to my credit card.This information wasn't disclosed to me until I called to cancel and Mr.*** then informed me of this.I did not give consent for this to be added as a down payment that's why it was paid for in full separately.I need my payment to go back to my credit card.Mr.*** said if I would have asked what happens if I cancel,he would have given me this information.I asked him to write Ally Warranty to let them know this warranty was a separate entity and he told me he couldn't do that.I shouldnt have had to ask him that because had he written it up the way I paid for it,there would be no problem with me getting my money refunded as it was given
Sincerely,
*** ***

Based on the attached release form signed by Carla J*** Berge Ford considers this matter closed

Thank you for bringing the customer's concerns to usThe customer came in for an ABS/traction control light diagnosis and oil change with a general inspectionThe general inspection includes tire check, check for operation of lights and lenses, and an inspection and fill of washer fluid, as well
as a check of the engine oil fuel levelOur service department performed the diagnosis and the customer needed hub bearings to repair her ABS lightWe also changed the oil, rotated the tires and completed the inspection. The customer was presented with an estimate to replace her front hub bearings and she declinedShe paid the diagnosis and took the car to another facility to have the repairs doneThe customer did not complain about a radiator leak and the inspection she paid for did not include a test of the radiator leakThe technician also did not notice a leak when performing the general inspectionWe are sorry the customer is disappointed, but the services that she paid for were renderedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My vehicle was not serviced by a "friend" but was serviced by a professional mechanic shopThe mechanic shop determined the issue or problem with the air conditioning was a Ford part, expansion valve, that was only available by a Ford Dealer Service DepartmentThe professional mechanic shop had checked to confirm, with die, that there were no leaks or issues with the compressor and warned me that if there were any efforts to sell me a compressor to know that it was not true. When Berge Ford's service adviser called he informed me that there was a hairline crack in my compressor that had to be replaced as well as the expansion valveI told him I would be coming and picking up my vehicleI left my home with a ride to pick up my vehicleOn the way I had my cell phone on speaker and she was able to witness the conversation that then came from the service adviser as we drove to Berge FordThe adviser told me that it would be at least minutes for them to put my vehicle back together and ready for me to take from the dealershipI was close to the dealership so informed the service representative I would be there waitingThe individual that drove me stayed to wait with me to make sure that no further efforts to play games with my vehicle would be attempted, therefore she is able to verify the long over minutes I had been told it would take, that I had to wait for my vehicle to be brought out of the garage area, after I arrived to pick it up.I left Berge Ford service and took my vehicle to another DealershipI told them that I needed an expansion valve for my air conditioner replacedI then received a call from this Dealership that told me that they had confirmed that I needed an expansion valve, but that somehow I had a seal that had been broken on my compressorI asked if there was a hairline crack in my compressor and they said no, there was no cracks of any kind, but that the compressor, somehow had been damagedI then told them that I had the vehicle to another mechanic to replace only the expansion valve and that they had then called and said I had a hair line crack and needed a new compressorThis second Dealership reps then said, "those bs damaged your compressor." I then told them it was a dealership and they went quietAfter talking to the owner and he looked at the situation, he agreed to allow his mechanic to be submit to a deposition or written statement as to the intentional damages to my compressorI have the second Dealership as well as the original professional mechanics shop that have committed to me to go on the record to let it be known what has occurred at the hands of Berge Ford Service Department I am a former employee of *** *** Ford and I know the pressure that is put on service reps and mechanics for the monies to be made from the jobs availableThere is an unwritten rule and practice of how to increase the cost of service ticketsIf the cost for the damages to my compressor are not addressed by Berg Ford through this effort I will have no choice but to take the issue to *** *** * - On Your Side, and/or the ** *** Office Consumer Complaint Division (where I am a former employee)I will not be a victim of this business practice or the lie response that has been provided to the Revdex.com.
Regards,
*** ***

The vehicle was fixed under warrantyThe customer has picked up her vehicle and appears to be satisfiedThank you

Initial Business Response /* (1000, 5, 2015/07/08) */
The customer came into the dealership on June for a service issueInitially his insurance would not cover a rental car, however, the insurance company later approved and the customer was given a rental while his car was being servicedWe
diagnosed the problem and fixed the vehicle issue, that being clogged drains, and the customer picked up his vehicleUpon receiving a negative survey, our service manager called the customer to get feedback and was immediately treated poorly and sworn at by the customerWe are fine with him taking his business elsewhere as he had mistreated our staff throughout his interactions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not believe that a "thorough" investigation was completed due to the surveillance video footage not being reviewed nor was I provided with any details regarding the road test that was performedAlso, as can be found in the attached "Service Estimate" Berge Ford would not accept responsibility that the Service Adviser, by declining to note any damage to me vehicle, agreed that I did not bring in my piwith the damage to the body/rack/tool box
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Melody ***

This is in response to complaint ID number ***In ***'s complaint he failed to leave out like 80% of the details of the story and made many accusations in his complaint*** came in to our shop on May 19th, (Thursday) in the afternoon (around noon or so)This was our first
interaction togetherHe came in asking us if he could borrow a couple of my tools. I told him that was fine as long as he brought them back (and he did) because he was next door getting some rims put on his *** ***He came over multiple times to our office, asking us about questions regarding the rims that he purchased online and how, in order for his aftermarket rims to work, he had to put some spacers (that he bought online) on the rear hubs so the tires don't scrape the wheel wellWe told him the rims were too big and spacers may not workThat afternoon, he then proceeded to have a mobile mechanic come out (around 1pm) and help him put the spacers on because he thought it would be cheaper, and *** ***,next door, legally can't put on spacersMy son, ***, went over multiple times to look at the rims and informed them they needed longer studs in order for the spacers to workThe mobile mechanic was extremely rude to *** saying things like "I got it dude, I know what I'm doing", "You don't need to tell me what to do", etcWith ***'s authorization, we ordered some longer studs per the mobile mechanics requestWe told *** the best option was to call the manufacturer who supplied the new rims and get studs through them or if they sell longer studsHe was in a rush and just asked us to get some for himThis mobile mechanic installed all these studs for him with no problems on the right rear side but ran across many problems on the left rear sideMy son, ***, went over and observed what the mobile mechanic was doingHe saw that this mechanic was chiseling off the backing plate and cutting off part of the wheel well, almost cutting into the e brake cables (which we believe he may have done) and fuel lines in order to get the studs in to put the spacers onThen the mobile mechanic proceeds to put a radiator in ***'s car spending the rest of the day doing that until we closedThe next day (Friday the 20th), *** comes in early in the morning informing us that the mobile mechanic "screwed him over and left without finishing the studs in the rear because he got so frustrated and cross-threaded and stripped one of studs." (As *** stated). He did not finish up his car (still on *** *** rack taking away potential business) and that he basically left without finishing the job because he knew he messed up the rear hub, stud, and backing plate on his carWe told *** we were extremely busy (as Fridays are our busiest day of the week) and we wouldn't be able to get it in till after lunch, but we would look at it because I was concerned about the District Manager at *** potentially getting really upset at the guys at *** because the *** was still on their rack (District Manager usually comes in Friday afternoons)Later after lunch time around 1:30pm he practically started begging us to get his car into our shop to fix the issue because he said he was an Uber driver and he needed his car for the weekend to make moneyI agreed to help him out and we told him the only way to get his car over with the condition it was left in was to jack up the left rear tire on a jack (the side that the mobile mechanic really messed up) and drive the car extremely slow in onto our first rack bay in the shopWe had myself, my son, and another technician and *** helping us as he agreed to doing it this wayOnce we successfully got the car in on the rack with no problems (because we bring cars in the shop like this all the time) I began working on the car myself to help remove the stripped stud and put a new one in and fix what the mobile mechanic messed upI informed *** before I began working on it it's going to be 2-hours worth of labor work to fix the problem and I told him our labor rate was $an hourI worked on his car until 5:30pm that night spending over hours of my own labor work working on his car (we close at 5:30pm)When I went and test drove the car I told him there was a very slight scraping noise (We couldn't tell before because we had to jack it to put it on the rack) coming from the left rear and that it most likely was the backing plate that the mobile mechanic cut out and air chiseled and ultimately damagedI told him that backing plate needed to be replaced and the only way to get it was from the dealer and it would have to be ordered but he could drive it over the weekend and told him to bring it back on Monday and we would look at itAfter we told him it was going to cost him $and that we didn't charge him the for the approximately 4-hours we worked on the vehicle (just trying to help him out) he said he didn't have the money to pay us (decided to tell us this at the last minute rather than telling us this when I informed him it was going to be a couple hours labor to fix the stripped stud)So we proceeded to tell him we have never met him before and so with being a new customer who cant pay their bill in full, we asked him for a copy of his drivers license, a credit card, registration to make a copy of and a picture of his key in case we needed to repossess the vehicle if he didn't pay his balance, and a signed statement saying he will pay balance on "this date", etc*** said he could pay $and then the balance in weeks and we told him this is what we had to do or we can't release the vehicleHe agreed to everything except taking a picture of his keySo I proceeded with asking him if his grandma would help him out and he could pay her backHe began to tear up and tell us he was an Uber driver and how he needs his car and how he is a poor college student barely able to afford anything and he mentioned that his grandma (who he was supposedly staying with) would probably not help him outAfter making a couple phone calls out in front of our shop he Finally he comes back and gives us a debit card (his card and it was a debit card, not a credit card) to run the full amountHe then left and came back about 10-min later telling us he hears a metal scraping noise in the rearWe told him once again it was the damaged backing plate the mobile mechanic damaged and we have to order a new one or if he wanted to go up to the dealer himself and bring it back Monday we would put it on for him. He didn't come in on Monday or drop the car off over the weekend. I have been in business for yearsIf any of my actions, or my technicians actions are unprofessional, I would not be in businessEverything I did with ***, from making a copy of his personal information, to how we brought the car into the shop with the condition it was in, to being more than fair with the price I charged him is how I have been dealing with customers and their cars all my years of being in this businessAlso the employees at *** came over and asked us if ***'s car was still over at our shop because they let him borrow a small tool kit and he never returned it to them

Complaint: ***
I am rejecting this response because: The sale associates were misleading and they lied about information containing to the sale to benefit themselves and not the customer
Sincerely,
Aqueelah ***

After our initial discussion with the customer about the damage, Berge had spent the next several days conducting a very comprehensive internal investigation into the matterAfter this investigation was concluded, it is our opinion that the damage in question did not occur while
the vehicle was in our care, control, and possessionWe did encourage the customer to contact his insurance company and initialize a claim, and we would cooperate with and participate in any insurance company investigation

Our customer, Mr*** *** brought his Ford Focus to our dealership on March 8, 2018. His vehicle concern was that his "engine warning light" was on. The vehicle had 67,miles on it at the time of vehicle drop-off and was out of any manufacturer warranty periods. The
customer's concern was corrected by replacement of a fuel system valve, which the customer agreed to pay for in advance of the repairs being completed. The vehicle was ready for piby the customer on March 12, 2018. Prior to Berge Ford receiving this Revdex.com complaint, our service representative, Mr*** ***, indicated that the customer was upset because he was not provided a complimentary rental vehicle while his vehicle was being repaired. Since the customer did not have any extended service plan, this was considered a repair whereas the customer was fully responsible for, including alternate transportation while the vehicle was being repaired. Nevertheless, after having this customer concern brought to our attention, and as a matter of customer goodwill, Berge Ford's representative, Mr*** ***, contacted the customer and offered to "split or share" the cost of the rental vehicle evenly with the customer. The customer AGREED and a reimbursement check from Berge Ford for $was issued and mailed to the customer. At that time, we had considered this matter closed and we were surprised to see the Revdex.com document come to our attention after we had agreed to issue the reimbursement check. A copy of the repair order is attached, as well as, a copy of the goodwill check; therefore, Berge Ford considers this matter closed

Berge Ford continues to deny responsibility for the damages described in Mr***’ complaint. Again, after careful review of our surveillance recording and our investigation, we are most certain the damage did not occur at our facility or on the test drive. I would like to address the pre-write not listing the damage on the vehicle. We are not required by state law to have such a form; it is used for our benefit to get the customers information and list their concerns. As Mr*** has stated, it was a very busy hectic day the day he arrived at Berge Ford and his wait was longer than it should have been. When the Service Advisor approached Mr***, the Service Advisor was more concerned with getting his concerns and repairs written up so Mr*** could be on his way. In addition, the Service Advisor, *** ***, pointed out a paint rub mark behind the driver’s side of the cab. Mr*** stated that it has been rubbing and might have been caused on a hunting trip. Even with this information revealed, we will still entertain discussing this situation with Mr***’ insurance company’s inspector and we will cooperate in providing our videos and access to our repair facility.It must be noted that Mr*** has informed us and has posted to at least three websites that he intends to seek civil and criminal charges against Berge Ford and our employees. It is our policy that when we are threatened to be sued, we stop communicating with the individual. If or when Mr*** hires legal assistance and we are served with the proper legal documents, we will turn this matter over to our attorneys. Based on Mr*** statements posted for the public to view, we believe his “threat” to sue is his desire; therefore, we are immediately halting all direct communication with Mr***

This is in response to [redacted]... again. We are sorry you feel the way you do but if you are worried about safety and the way that somebody does something, maybe you shouldn't have had a "fly by night" mobile mechanic mess your car up badly. We have witnesses from [redacted], also a reputable business, and mechanics at our shop who can attest to the whole story. We are a very reputable business that we run here. If you didn't like the service we performed, trying to help you in desperate need, then you shouldn't be taking your car to a professional mechanic shop, just keep having the mobile mechanic take care of you because there are a lot of professional auto shops out there that would not even touch your car the way that it came into our shop for. So shame on us for helping you out in a time of desperate need.

This has been a cluster since day one with berge Ford and I have learned my lesson with these bums. They initially didn't tighten my oil filter which my Expedition was leaking oil everywhere, who knows what type of damage was done by them doing this. I found myself taking my Expedition elsewhere for them to tighten my oil filter since berge failed to do so, then got charged for the additional oil that needed to be added to my vehicle. I then found myself taking it back there once again for the same recurring issue, the misfiring and sputtering which the main source would be the plugs which I paid for berg to fix or so I thought they would fix. So here we are 3 months later, vehicle doing the same thing that I initially brought it there for and now they're trying to change me additional monies for them to diagnose the issues they should have fixed when I paid them 668 plus dollars. I will not continue to waste anymore of my time, the next people I reach out to will be the Attorney General's office and all social media plus news stations. This so called Ford dealership will not get away with ripping me off, not properly fixing my vehicle. I've tried to do what is right and contact the so called GM of this circus they call a dealership. It took like a week for him to get back to me, then he doesn't answer when I call back <coward> and pawns it off on some random person to take the heat for them not doing what they were supposed to do.