To whom it may concern, After much more research we have found that (by confirmation by clients), [redacted] has paid some of the claims mentioned in our first rebuttal We did, however receive a new claim this week from [redacted] ( [redacted] ) of unpaid freight in the amount of $ Customer invoice # [redacted] Attached will be the paper work for back up Tili Logistics also state that they have not received payment for their invoice # [redacted] Claim fees are always $per claim She has known this since starting up her BMC-with our company You will note the copy of the invoice showing the first ten claim fees that she paid in August of She still owes for two more invoices of claim fees which are attached and itemized Claim fees are not to be taken from the trust funds and we have not done that Claims do take time and much effort to validate and when you have to question the circumstances repeatedly there is just cause for fees We do prefer brokers to pay their carriers in a timely manner and there are no problemsIf we are given instructions to pay the two remaining claims and the invoices for fees from the trust, we can do that if directed and the remainder paid to [redacted] *** If she chooses to pay the two claims and our invoices for fees, we will issue the trust funds in the account directly to her from [redacted] *** We have been unable to verify one of the accounts that she stated was paid as the accounting system was changed and her client is trying to verify payment for usAs stated previously, we do not hold funds when they are not needed for claims We have asked repeatedly about clearing up her account We thought it was ending when we suddenly got another claim into our office It was mailed August We do hope that there are not any more We do value our reputation and try to abide by the guidelines set forth by the *** This lady has causes us much problems and we would like to resolve the issue Please let us know if there are specifics to do in this case so that we do not have to resort to legal counsel and incur more expense If we have to resort to that measure it will cost her legal fees All we ask is the same as before, Pay the carriers, pay our invoices and you will be paid by the bank $10, They use postal service, but we can have it overnighted to youRegards, [redacted] (8/16/15)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] never paid us, and like you said they admitted that, I really need [redacted] claim to be taken care of as well pleaseill wait to hear more about [redacted] Claim Regards, [redacted]
I have called multiple times over the past two weeks to file on [redacted] ***.'s bond with [redacted] at TDF I have had no response, no return phone call, etcfrom no one The last time I called, I spoke to someone at the "answering service" names [redacted] and told her I needed to speak to someone right away She assured me that someone would call me today Again, no call back We have a legitimate and significant claim to file [redacted] has been written up several times for her poor service and possible scam practices Please help us get someone to return our call so that we can file on the bond of [redacted] *** MC for $3020.00, of which we clearly performed the services and are due paymentthank you
Our company transported two vehicles for a broker who had a broker bond under TDF Commercial Financial ServicesThe broker refused to pay and we filed a claim with TDF Commercial Financial ServiceThey informed us that they will pay, but we have to wait since there is a line of claimers before usIt has been more than half a year since, we try contacting [redacted] , the manager, who file the complaint but all we hear is a voice mail boxWe left voice mails and never heard back
On April US Bank will issue the pro-rated settlement to [redacted] regarding her claim against First Class Auto Transport Group [redacted] thinks they have already paid [redacted] *** They sent a copy of what they thought was the payment, told us it was returned to them and they needed a corrected address A copy of their check that was provided, however, was for another claim on the same broker We were unable to reach [redacted] again this afternoon to ask for the correct check or confirmation of payment I will be back to you on the second claim that is in question.According to our counsel on this issue, a carrier has months (according to 49USC 14705) to make a claim for unpaid services Prior to the ICC Termination Act there were other statutes of limitation in effect ( USC 11706) giving a carrier three years to file It was shortened by the Negotiated Rates Act of in two phases - first to years, then to months We were advised if we wanted additional case law to search former section This is the main reason we do not close the files as quickly as would seem appropriate A BMC-is a trust fund agreement with the brokers We cannot pay from those funds unless we believe that the broker would be held liable in a court of law If a broker does not want to pay a carrier for whatever reason, we do what we can through legal counsel for both parties to reach an agreed upon amount for settlement If the broker has an insurance policy, that agency may pay sooner and look to his client to repay the funds The same holds true for a BMC-(Letter of Credit), which is held by a bank
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have provided all copies as per the requested emails receivedWe do not keep sending same ones, we are only sending the ones that they have requested.Also, $claim fees? I have asked TDF for a copy of the contract and they will not provide itPlease provide a copy of the contract that indicated $in claim fees.They charged us over $in claim fees and now they want another $There is no contract that states they will be charging $That was not part of the contract.We want our $10,back along with the past claim fees that they chargedTotal due bak is $11,700.00This bond was cancelled over months agoWe have also send complaints to Attorney General offices in [redacted] Regards, [redacted]
no return on any calls and emailsvery unprofessionalhow USA allow this type of businesses stay in business this is not insurance, this is messed up company which make money and did not pay claims
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have provided all copies as per the requested emails receivedWe do not keep sending same ones, we are only sending the ones that they have requestedAlso, $claim fees? I have asked TDF for a copy of the contract and they will not provide itPlease provide a copy of the contract that indicated $in claim feesThey charged us over $in claim fees and now they want another $There is no contract that states they will be charging $That was not part of the contractWe want our $10,back along with the past claim fees that they chargedTotal due bak is $11,This bond was cancelled over months ago We have also send complaints to Attorney General offices in [redacted] Regards, [redacted]
First, I am sorry but have been very sick and not at the office for nearly two weeks Answering some mail from my home, but do not have access to all files From home I did try to respond to the email but it came back Seems that the name does not match the email so need to have a little more info to respond correctly The additional personnel have not been with us long enough to do a correct investigation finding the name Please re-send the email address and name of company and also the Broker which the complaint has been filed upon You will receive a resolution to this issue and the details will be forwarded to all parties Thank you for your help
OPENED BOND CLAIM AGAINST BROKER ON 12/13/17, TILL TODAY, NO ANSWER AND NO PAYCALLING THEM AND LEAVING MESSAGES WITH THE ANSWERING SYSTEM AND NO BODY NEVER REPLYEMAIL [redacted] AND NO REPLY ON ANY EMAILS WHEN CALL THEM AND ASK FOR THE PERSON, THEY SAID, ALL WE CAN DO JUST SEND THEM MESSAGE, YOU CANT TALK TO ANY BODY THEY WILL CALL BACK, BUT NO BODY CALL BACK, NEVER HOW CAN THIS COMPANY BE IN INSURANCE BUSINESS AND NOT PAY CLAIMS>?????????
We will be paying the claim as listed We were waiting until the authority was revoked and a waiting time of six months for any additional claims to come in on the broker The claim is being paid in full from our “bill pay” system($1950.00) It may take approximately days for the client to receive his payment The statute of limitations for freight bills to be submitted is eighteen months after date of delivery We are not waiting that long to pay out on this broker however We tried to explain to the carrier about the FMCSA guidelines, but he was a bit impatient and filed a complaint with the Revdex.com I will check back in about a week or two to see if they have sent you proof of their receipt of payment If not, we will get it from our bank We do not want our rating ruined by this carrier [redacted] TDF Financial Services, IncNewport Ave., Suite 104Tustin, CA 92780Ph(714)680-5220, Fax (714)680-
This company is the worseWhats the point of having a surety bond with a company if they are not going to respond, be proactive and also help customers how got screwed over by a brokerI have called this company numerous of times and had to leave messages with no return phone callIt was when I threatened to contact a lawyer is when Kate respondedSent her all my infoFew weeks went by and I emailed for status.Nothing happenedEmailed againNothing happenedEmail again stating I would contact a lawyer if no response, and then she responds saying I didnt send all the info, WHICH I DIDSent the info again, no responseNext step LAWYERThis is a no good company and they should be shut downThis company should not be in business because they are ripping people off
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The company has revoked our authorities for a Las Vegas NV corporation with MC [redacted] due to claims from trucking companies against a completely different company which is an Ontario Canada based company with MC # [redacted] We have tried to address this issue with the company, but they continue to claim that the bonds were for the same corporation, when in fact they know that they are not We provided them with corporate documents for both companies at the time of signing up, however they are mixing up matter which is invalid and unwarranted
We have hauled a Load back in January of for a company called Mcneely Transportation IncWe were never paid on that load and the Insurance company with a bond of $is showing to be TDF Commercial Financial ServicesFor over three weeks we are not able to et through to them in order to file a bond claimThe only person there that is responsible for claims is Attn: [redacted] Address: [redacted] *** The young lady that picks up the phone is always the same girl, and [redacted] is never available nor is there any managers, or supervisors that we can talk toThe girl picks up the phone always says I will take a message and [redacted] will call you backThat has been happening for over three weeks nowBefore we proceed further legally against TDF we would like to bring this attention to Revdex.com publicly If TDF is looking at these complaints, we need a contact ASAP so we can file a claim again
I did respond to the San Diego office and copied to [redacted] * In checking with our reception persons we found only calls from [redacted] or her company - the first being 10/ She received a complaint form on the 30th after we obtained a correct email address We did immediately contact the broker, the check was written on 10/to their company and cleared the bank a couple of days agoI did ask [redacted] to retract her complaint as the claim was handled in less than days I also sent some copies of her emails to the Revdex.com office Not certain if the calling log was attached or not Since receiving the front and back of a cleared check, we so no reason to keep up a dialog other than to have this complain removedPlease advise if you need more information, copy of payment, call logs, etc Thank you for your patience, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI am totally satisfied with the resolution from this company Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
CALLING THEM AND LEAVING MESSAGES WITH THE ANSWERING SYSTEM AND NO BODY NEVER REPLYWHEN CALL THEM AND ASK FOR THE PERSON, THEY SAID, ALL WE CAN DO JUST SEND THEM MESSAGE, YOU CANT TALK TO ANY BODYTHEY WILL CALL BACK, BUT NO BODY CALL BACK, NEVER HOW CAN THIS COMPANY BE IN INSURANCE BUSINESS AND NOT PAY CLAIMS>?????????
I have same experience as all the other reviewers These guys are a fraud and should be de-licensed or something Are they keeping the bond money for themselves? And how can Revdex.com give them an A+ rating with composite 4+ stars! ALL their reviews are negative saying the same thing+ complaints re: product and billing/claimsTotal joke
To whom it may concern, After much more research we have found that (by confirmation by clients), [redacted] has paid some of the claims mentioned in our first rebuttal We did, however receive a new claim this week from [redacted] ( [redacted] ) of unpaid freight in the amount of $ Customer invoice # [redacted] Attached will be the paper work for back up Tili Logistics also state that they have not received payment for their invoice # [redacted] Claim fees are always $per claim She has known this since starting up her BMC-with our company You will note the copy of the invoice showing the first ten claim fees that she paid in August of She still owes for two more invoices of claim fees which are attached and itemized Claim fees are not to be taken from the trust funds and we have not done that Claims do take time and much effort to validate and when you have to question the circumstances repeatedly there is just cause for fees We do prefer brokers to pay their carriers in a timely manner and there are no problemsIf we are given instructions to pay the two remaining claims and the invoices for fees from the trust, we can do that if directed and the remainder paid to [redacted] *** If she chooses to pay the two claims and our invoices for fees, we will issue the trust funds in the account directly to her from [redacted] *** We have been unable to verify one of the accounts that she stated was paid as the accounting system was changed and her client is trying to verify payment for usAs stated previously, we do not hold funds when they are not needed for claims We have asked repeatedly about clearing up her account We thought it was ending when we suddenly got another claim into our office It was mailed August We do hope that there are not any more We do value our reputation and try to abide by the guidelines set forth by the *** This lady has causes us much problems and we would like to resolve the issue Please let us know if there are specifics to do in this case so that we do not have to resort to legal counsel and incur more expense If we have to resort to that measure it will cost her legal fees All we ask is the same as before, Pay the carriers, pay our invoices and you will be paid by the bank $10, They use postal service, but we can have it overnighted to youRegards, [redacted] (8/16/15)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] never paid us, and like you said they admitted that, I really need [redacted] claim to be taken care of as well pleaseill wait to hear more about [redacted] Claim Regards, [redacted]
I have called multiple times over the past two weeks to file on [redacted] ***.'s bond with [redacted] at TDF I have had no response, no return phone call, etcfrom no one The last time I called, I spoke to someone at the "answering service" names [redacted] and told her I needed to speak to someone right away She assured me that someone would call me today Again, no call back We have a legitimate and significant claim to file [redacted] has been written up several times for her poor service and possible scam practices Please help us get someone to return our call so that we can file on the bond of [redacted] *** MC for $3020.00, of which we clearly performed the services and are due paymentthank you
Our company transported two vehicles for a broker who had a broker bond under TDF Commercial Financial ServicesThe broker refused to pay and we filed a claim with TDF Commercial Financial ServiceThey informed us that they will pay, but we have to wait since there is a line of claimers before usIt has been more than half a year since, we try contacting [redacted] , the manager, who file the complaint but all we hear is a voice mail boxWe left voice mails and never heard back
On April US Bank will issue the pro-rated settlement to [redacted] regarding her claim against First Class Auto Transport Group [redacted] thinks they have already paid [redacted] *** They sent a copy of what they thought was the payment, told us it was returned to them and they needed a corrected address A copy of their check that was provided, however, was for another claim on the same broker We were unable to reach [redacted] again this afternoon to ask for the correct check or confirmation of payment I will be back to you on the second claim that is in question.According to our counsel on this issue, a carrier has months (according to 49USC 14705) to make a claim for unpaid services Prior to the ICC Termination Act there were other statutes of limitation in effect ( USC 11706) giving a carrier three years to file It was shortened by the Negotiated Rates Act of in two phases - first to years, then to months We were advised if we wanted additional case law to search former section This is the main reason we do not close the files as quickly as would seem appropriate A BMC-is a trust fund agreement with the brokers We cannot pay from those funds unless we believe that the broker would be held liable in a court of law If a broker does not want to pay a carrier for whatever reason, we do what we can through legal counsel for both parties to reach an agreed upon amount for settlement If the broker has an insurance policy, that agency may pay sooner and look to his client to repay the funds The same holds true for a BMC-(Letter of Credit), which is held by a bank
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have provided all copies as per the requested emails receivedWe do not keep sending same ones, we are only sending the ones that they have requested.Also, $claim fees? I have asked TDF for a copy of the contract and they will not provide itPlease provide a copy of the contract that indicated $in claim fees.They charged us over $in claim fees and now they want another $There is no contract that states they will be charging $That was not part of the contract.We want our $10,back along with the past claim fees that they chargedTotal due bak is $11,700.00This bond was cancelled over months agoWe have also send complaints to Attorney General offices in [redacted] Regards, [redacted]
no return on any calls and emailsvery unprofessionalhow USA allow this type of businesses stay in business this is not insurance, this is messed up company which make money and did not pay claims
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have provided all copies as per the requested emails receivedWe do not keep sending same ones, we are only sending the ones that they have requestedAlso, $claim fees? I have asked TDF for a copy of the contract and they will not provide itPlease provide a copy of the contract that indicated $in claim feesThey charged us over $in claim fees and now they want another $There is no contract that states they will be charging $That was not part of the contractWe want our $10,back along with the past claim fees that they chargedTotal due bak is $11,This bond was cancelled over months ago We have also send complaints to Attorney General offices in [redacted] Regards, [redacted]
First, I am sorry but have been very sick and not at the office for nearly two weeks Answering some mail from my home, but do not have access to all files From home I did try to respond to the email but it came back Seems that the name does not match the email so need to have a little more info to respond correctly The additional personnel have not been with us long enough to do a correct investigation finding the name Please re-send the email address and name of company and also the Broker which the complaint has been filed upon You will receive a resolution to this issue and the details will be forwarded to all parties Thank you for your help
OPENED BOND CLAIM AGAINST BROKER ON 12/13/17, TILL TODAY, NO ANSWER AND NO PAYCALLING THEM AND LEAVING MESSAGES WITH THE ANSWERING SYSTEM AND NO BODY NEVER REPLYEMAIL [redacted] AND NO REPLY ON ANY EMAILS WHEN CALL THEM AND ASK FOR THE PERSON, THEY SAID, ALL WE CAN DO JUST SEND THEM MESSAGE, YOU CANT TALK TO ANY BODY THEY WILL CALL BACK, BUT NO BODY CALL BACK, NEVER HOW CAN THIS COMPANY BE IN INSURANCE BUSINESS AND NOT PAY CLAIMS>?????????
We will be paying the claim as listed We were waiting until the authority was revoked and a waiting time of six months for any additional claims to come in on the broker The claim is being paid in full from our “bill pay” system($1950.00) It may take approximately days for the client to receive his payment The statute of limitations for freight bills to be submitted is eighteen months after date of delivery We are not waiting that long to pay out on this broker however We tried to explain to the carrier about the FMCSA guidelines, but he was a bit impatient and filed a complaint with the Revdex.com I will check back in about a week or two to see if they have sent you proof of their receipt of payment If not, we will get it from our bank We do not want our rating ruined by this carrier [redacted] TDF Financial Services, IncNewport Ave., Suite 104Tustin, CA 92780Ph(714)680-5220, Fax (714)680-
This company is the worseWhats the point of having a surety bond with a company if they are not going to respond, be proactive and also help customers how got screwed over by a brokerI have called this company numerous of times and had to leave messages with no return phone callIt was when I threatened to contact a lawyer is when Kate respondedSent her all my infoFew weeks went by and I emailed for status.Nothing happenedEmailed againNothing happenedEmail again stating I would contact a lawyer if no response, and then she responds saying I didnt send all the info, WHICH I DIDSent the info again, no responseNext step LAWYERThis is a no good company and they should be shut downThis company should not be in business because they are ripping people off
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The company has revoked our authorities for a Las Vegas NV corporation with MC [redacted] due to claims from trucking companies against a completely different company which is an Ontario Canada based company with MC # [redacted] We have tried to address this issue with the company, but they continue to claim that the bonds were for the same corporation, when in fact they know that they are not We provided them with corporate documents for both companies at the time of signing up, however they are mixing up matter which is invalid and unwarranted
We have hauled a Load back in January of for a company called Mcneely Transportation IncWe were never paid on that load and the Insurance company with a bond of $is showing to be TDF Commercial Financial ServicesFor over three weeks we are not able to et through to them in order to file a bond claimThe only person there that is responsible for claims is Attn: [redacted] Address: [redacted] *** The young lady that picks up the phone is always the same girl, and [redacted] is never available nor is there any managers, or supervisors that we can talk toThe girl picks up the phone always says I will take a message and [redacted] will call you backThat has been happening for over three weeks nowBefore we proceed further legally against TDF we would like to bring this attention to Revdex.com publicly If TDF is looking at these complaints, we need a contact ASAP so we can file a claim again
I did respond to the San Diego office and copied to [redacted] * In checking with our reception persons we found only calls from [redacted] or her company - the first being 10/ She received a complaint form on the 30th after we obtained a correct email address We did immediately contact the broker, the check was written on 10/to their company and cleared the bank a couple of days agoI did ask [redacted] to retract her complaint as the claim was handled in less than days I also sent some copies of her emails to the Revdex.com office Not certain if the calling log was attached or not Since receiving the front and back of a cleared check, we so no reason to keep up a dialog other than to have this complain removedPlease advise if you need more information, copy of payment, call logs, etc Thank you for your patience, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI am totally satisfied with the resolution from this company Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
CALLING THEM AND LEAVING MESSAGES WITH THE ANSWERING SYSTEM AND NO BODY NEVER REPLYWHEN CALL THEM AND ASK FOR THE PERSON, THEY SAID, ALL WE CAN DO JUST SEND THEM MESSAGE, YOU CANT TALK TO ANY BODYTHEY WILL CALL BACK, BUT NO BODY CALL BACK, NEVER HOW CAN THIS COMPANY BE IN INSURANCE BUSINESS AND NOT PAY CLAIMS>?????????
I have same experience as all the other reviewers These guys are a fraud and should be de-licensed or something Are they keeping the bond money for themselves? And how can Revdex.com give them an A+ rating with composite 4+ stars! ALL their reviews are negative saying the same thing+ complaints re: product and billing/claimsTotal joke