Initial Business Response /* (1000, 5, 2015/08/24) */
7/13/15 Our clients called the office to let us know she had not received their check and statement. She was told by one property manager that the checks were mailed out 7/10/15.
7/15/15 Client called again to advise she still had not received...
her check and spoke with me, [redacted]. I explained to her that we had a shift in staff and I am new to the office and in fact, mailed out her check on 7/13/15 after the weekend and not 7/10 (Fri) as she was advised earlier. This upset her and I apologized for the mis-information. It is our offices' goal to deposit or mail out payments by the 10th of every month and will continue to strive for that goal. I offered to generate a new check if she does not receive her mail the following day.
7/16/15 - I called the client to advise her as soon as my boss came in, I would request for a "stop payment" and re-issue a new check. My boss did not come in but I stayed in contact with our client to update her
7/17/15 I called the client to let her know that I will re-issue a new check but she confirmed that her check arrived in the mail that day.
8/17/15 Client's husband visited our office to discuss the same issue happening again. They had not received their checks in the mail. I assured him that I personally completed all the payments and made sure that all owners checks were processed timely in Aug. Unfortunately, the mail system failed us this time. I advised him I would immediately generated replacement checks and I helped the client select a different option in processing their payments to avoid having to mail future payments from here on. Direct deposit will ensure payments timely.
8/21/15 - Client visited our office to drop off the missing check that arrived 8/21 to them, post date stamp was unreadable to determine actual post date.
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We do accept the business response, because they did respond and began to work with us though the problem. We have now accepted the Direct Deposit option and assume that this option will provide us with timely payment on the 10th of every month.
We were glad that we were able to work through this problem and hope to have a good continuing business relationship with them for years to come.
Sincerely, The Belflowers
Initial Business Response /* (1000, 5, 2015/08/24) */
7/13/15 Our clients called the office to let us know she had not received their check and statement. She was told by one property manager that the checks were mailed out 7/10/15.
7/15/15 Client called again to advise she still had not received...
her check and spoke with me, [redacted]. I explained to her that we had a shift in staff and I am new to the office and in fact, mailed out her check on 7/13/15 after the weekend and not 7/10 (Fri) as she was advised earlier. This upset her and I apologized for the mis-information. It is our offices' goal to deposit or mail out payments by the 10th of every month and will continue to strive for that goal. I offered to generate a new check if she does not receive her mail the following day.
7/16/15 - I called the client to advise her as soon as my boss came in, I would request for a "stop payment" and re-issue a new check. My boss did not come in but I stayed in contact with our client to update her
7/17/15 I called the client to let her know that I will re-issue a new check but she confirmed that her check arrived in the mail that day.
8/17/15 Client's husband visited our office to discuss the same issue happening again. They had not received their checks in the mail. I assured him that I personally completed all the payments and made sure that all owners checks were processed timely in Aug. Unfortunately, the mail system failed us this time. I advised him I would immediately generated replacement checks and I helped the client select a different option in processing their payments to avoid having to mail future payments from here on. Direct deposit will ensure payments timely.
8/21/15 - Client visited our office to drop off the missing check that arrived 8/21 to them, post date stamp was unreadable to determine actual post date.
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We do accept the business response, because they did respond and began to work with us though the problem. We have now accepted the Direct Deposit option and assume that this option will provide us with timely payment on the 10th of every month.
We were glad that we were able to work through this problem and hope to have a good continuing business relationship with them for years to come.
Sincerely, The Belflowers