TDL Construction

Complaint: I am rejecting this response because: Regards, [redacted] When I get my money back, I will be satisfied This seems to be on the right track, but I do not yet have my money back

Thank you for notifying us of Customer L’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer L’s account Customer L registered an account for our service on 2/11/and agreed to be billed for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Additionally, when signing up, there are security questions, specific only to the member All of these questions were answered correctly within the minute time frame allotted during registration We do not show any further correspondence from Customer L until 3/21/when we received an email, requesting that his account be cancelled Upon receipt of Customer L’s email we cancelled the account A full refund has been provided to Customer L and our Customer Service Manager has spoken with Customer L and confirmed that he is fully satisfied with this resolution, therefore we would consider this matter closed

Thank you for notifying us of Customer F’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer F’s account We contacted Customer F directly on 10/5/to review her account and discuss her concern We reviewed her account together and found that Customer F did in fact register an account for our service on 8/10/and agreed to be billed $for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account There are several pieces of information we have confirming that Customer F signed up for our service The CVV code was an exact match, meaning the payment card was in the users hand at the time of registration Secondly, the email address and phone number she provided during registration match the email and phone number included in the complaint We sent a registration confirmation email to Customer F at the same email she used to report her complaint Our registration email includes all terms of our membership Lastly, Customer F successfully went through the credit bureaus’ authentication process during registration This process requires a user to verify their identity by answering specific questions based on the user’s personal credit information The authentication process is designed by the credit bureaus to reduce fraud and misuse of the service Customer F cancelled the service on 8/18/15, without speaking to a customer service representative, using our IVR telephone system, which was after the trial period had expired We are sorry she felt she could not contact us directly prior to contacting the Revdex.com as our customer service representatives are available Monday – Friday from 6am – 6pm PST and on the weekends from 9am – 5pm PST We are also available for hours, days a week via email All of our contact information can be easily found on our “Contact Us” page on our website After reviewing this information with Customer F, and despite the confirmation that she did register for our service, a full refund has been provided to Customer F She confirmed she received the email we sent including the refund information, and stated she is completely satisfied with this resolution, so we consider this matter closed

Thank you for notifying us of Customer H’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer H’s account Our records indicate that on 1/12/Customer H registered an account and agreed to be billed $for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We do not show any further correspondence from Customer H until she called our customer service department on 6/17/to cancel the account Our customer service agent cancelled the account at that time We contacted Customer P on 6/19/and were able to speak with her regarding her concern At this time Customer H was granted a full refund Customer H confirmed that she is completely satisfied with the resolution and would retract her complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10676206, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank
you for notifying us of Customer M’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer M’s account.
As
Customer M states, she registered an account for our service on 7/5/and
agreed to be billed $for a
day trial membership and a monthly membership
fee each month thereafter until the account is canceled. The Terms of Use
and Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
We do
not show any further correspondence from Customer M until she called our
customer service department on 7/15/to inquire about the account. Our
customer service agent cancelled the account at that time
Our
Customer Service Supervisor left Customer M a voice message on 7/21/stating
that a full refund has been provided. We believe we have completely
resolved Customer M’s concern and would consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10669149, and find that this resolution is satisfactory to me
Regards,
R*** ***

Thank
you for notifying us of Customer L’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer L’s account. 
Customer
L registered an account for our service on 2/11/16 and agreed to be billed for
a 7 day trial...

membership and a monthly membership fee each month thereafter
until the account is canceled.  The Terms of Use and Pricing Information
are clearly displayed on our registration page, and we require each member to
check a box stating they have read and agree to the terms of use and pricing
information, prior to registering the account.  Additionally, when signing
up, there are 3 security questions, specific only to the member.  All 3 of
these questions were answered correctly within the 5 minute time frame allotted
during registration.
We do
not show any further correspondence from Customer L until 3/21/16 when we received an email, requesting that his account be cancelled.  Upon receipt of
Customer L’s email we cancelled the account.  A full refund has been
provided to Customer L and our Customer Service Manager has spoken with
Customer L and confirmed that he is fully satisfied with this resolution,
therefore we would consider this matter closed.

Thank
you for notifying us of Customer H’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer H’s account. 
Our
records indicate that on 1/12/15 Customer H registered an account and agreed to
be billed $1 for a 7 day...

trial membership and a monthly membership fee each
month thereafter until the account is canceled.  The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account.
We do
not show any further correspondence from Customer H until she called our
customer service department on 6/17/15 to cancel the account.  Our
customer service agent cancelled the account at that time.
We
contacted Customer P on 6/19/15 and were able to speak with her regarding her
concern.  At this time Customer H was granted a full refund. 
Customer H confirmed that she is completely satisfied with the resolution and
would retract her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10835588, and find that this resolution is satisfactory to me.
However It is incorrect that I had any part of the transaction "in my hand" at ANY time (as their letter categorically states is the case) asmy entire initial contact with Score and More was on- line.
Regards,
R[redacted]

Thank
you for notifying us of Customer P’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer P’s account. 
Our
records indicate that on 3/30/15 Customer P registered an account and agreed to
be billed $1 for a 7 day...

trial membership and a monthly membership fee each
month thereafter until the account is canceled.  The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account.
We do
not show any further correspondence from Customer P until he called our
customer service department on 6/14/15 to cancel the account.  Our
customer service agent cancelled the account at that time.
We
contacted Customer P on 6/15/15 and were able to speak with him regarding his
concern.  At this time Customer P was granted a full refund. 
Customer P expressed appreciation that we reached out to him directly, and
confirmed that he is completely satisfied with the resolution and would retract
his complaint.

Complaint: 11248503
I am rejecting this response because:
Regards,
[redacted]
When I get my money back, I will be satisfied.  This seems to be on the right track, but I do not yet have my money back

Thank
you for notifying us of Customer F’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer F’s account. 
We
contacted Customer F directly on 10/5/15 to review her account and discuss her
concern.  We reviewed...

her account together and found that Customer F did
in fact register an account for our service on 8/10/15 and agreed to be billed
$1 for a 7 day trial membership and a monthly membership fee each month
thereafter until the account is canceled.  The Terms of Use and Pricing
Information are clearly displayed on our registration page, and we require each
member to check a box stating they have read and agree to the terms of use and
pricing information, prior to registering the account.
There
are several pieces of information we have confirming that Customer F signed up
for our service.  The CVV code was an exact match, meaning the payment
card was in the users hand at the time of registration.  Secondly, the
email address and phone number she provided during registration match the email
and phone number included in the complaint.  We sent a registration
confirmation email to Customer F at the same email she used to report her
complaint.  Our registration email includes all terms of our membership. 
Lastly, Customer F successfully went through the credit bureaus’ authentication
process during registration.  This process requires a user to verify their
identity by answering specific questions based on the user’s personal credit
information.  The authentication process is designed by the credit bureaus
to reduce fraud and misuse of the service. 
Customer
F cancelled the service on 8/18/15, without speaking to a customer service
representative, using our IVR telephone system, which was after the trial period
had expired.  We are sorry she felt she could not contact us directly
prior to contacting the Revdex.com as our customer service representatives are
available Monday – Friday from 6am – 6pm PST and on the weekends from 9am – 5pm
PST.  We are also available for 24 hours, 7 days a week via email. 
All of our contact information can be easily found on our “Contact Us” page on
our website.
After
reviewing this information with Customer F, and despite the confirmation that
she did register for our service, a full refund has been provided to Customer
F.   She confirmed she received the email we sent including the
refund information, and stated she is completely satisfied with this
resolution, so we consider this matter closed.

Thank
you for notifying us of Customer R's
experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer R's account.
Customer
R registered an account for our service on 7/22/and agreed to be billed for a day trial membership and a monthly membership fee each month thereafter
until the account is canceled. The Terms of Use and Pricing Information
are clearly displayed on our registration page, and we require each member to
check a box stating they have read and agree to the terms of use and pricing
information, prior to registering the account. Additionally, when signing
up, there are security questions, specific only to the member. All of
these questions were answered correctly within the minute time frame allotted
during registration
We do
not show any further correspondence from Customer R regarding the
account. It is unfortunate that Customer R did not contact us directly to
resolve her concern. Our contact information including email and phone
number are easily accessible on our website. We have live customer
service representatives available from 6am – 6pm PST each weekday, and from 9am
– 5pm PST on the weekends. They can answer all billing questions as well
as assist in navigating the website
When we
received this notice, our Customer Service Supervisor contacted Customer R at
the phone number we have on file. Please note this is also the phone number
listed on the complaint. Unfortunately we were unable to reach Customer
R, but left a voice message on 10/28/stating that a full refund has been
provided. We believe we have completely resolved Customer R's concern and
would consider this matter closed