[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope I will be receiving the check within the proper amount of days Regards, [redacted]
Response to file# [redacted] Our records show that the customer reported a data connection problem on 4/30/Service had been suspended for non-paymentPayment was made and service was restoredOn 6/30/the customer reported a data connection issueWe determined that the customer was using their own (third party) routerMs [redacted] stated that she tried to bypass the router to test the connection but said it messed everything upWe also were able to ascertain that Ms [redacted] did not have the modem connected to a surge protector or switched outletWe had the customer power-cycle (reset) the modem which resolved the issue at the timeLater Ms [redacted] called back indicating that her connection was dropping intermittentlyWe suggested Ms [redacted] contact her router manufacturerMs [redacted] indicated that she had and did not believe that to be the problemOn 7/13/Ms [redacted] reported another data connection issueWe attempted to go through troubleshooting steps; however, Ms [redacted] declined indicating she would call back for thatOn 7/17/we spoke with Ms [redacted] and she again declined to complete the troubleshootingOn 7/17/Ms [redacted] asked to disconnect service stating that she had not had working services for months and asked for creditOn 7/20/Ms [redacted] called in and asked for a supervisor, the call dropped while holding for the supervisor As a courtesy we have provided a credit of $for service billed 6/30/15-7/17/No further credit is applicableI am sorry that Ms [redacted] is dissatisfied Thank you
Response to file# [redacted] Service was disconnected for non-payment on 5/21/The customer’s invoice dated 6/23/reflects adjustments for service billed 5/21/and 6/30/Service was reconnected on 6/19/and the billing reflects service charges restarting on that same invoice through the end of the billing period (7/18/15) Our Repair supervisor attempted to reach the customer and left a voicemail messageHe approved a courtesy credit of $for repair service issues Thank you
Response to file # [redacted] TDS Engineering has a project nearing conclusion to upgrade network equipment to improve internet serviceOur senior advisor contacted Mr [redacted] on 1/4/to advise and provided a credit due to the customer’s dissatisfaction with slow speeds Thank you
Response to file# [redacted] On 1/22/TDS Repair received the customer’s email about their access/password issueOn 1/23/our Repair advisor responded via email to advise of the ticket number and to suggest clearing the browsing history and cookiesOn 1/23/ our senior Repair advisor Mykel left a voicemail message for the customer suggesting some trouble shooting stepsOn 1/30/our senior Repair advisor Andrea spoke with Mr [redacted] She determined that the customer was trying to use their TV Everywhere account, which has a different user name/login than their Bill Pay loginThe customer did not have their PIN to be able to reset the passwordShe provided the correct user name and sent a new PINThe customer indicated he would call if he needed help after thatI apologize for any miscommunication or misunderstanding Thank you
Response to file# [redacted] The TDS technician was dispatched on 7/28/to test the customer’s connection; however, no one was homeThe customer has not yet made another appointmentTDS Engineering has a project under way to upgrade equipment to improve network capacity Customers may experience slower than speeds especially noticeable during the peak hours of usageWe hope to have the project completed in the next 1-weeksAs an apology for the customer’s dissatisfaction, we have added a credit of $ Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt better not happen anymore Regards, [redacted]
Response to file # [redacted] I apologize for the inconvenience of the delay to provide a refund check of the credit balance on the accountWe are sending another check outOn 11/13/our senior advisor contacted Ms [redacted] to advise Thank you
Response to file# [redacted] Mr [redacted] sets up payment information with his online accountPayments can be set up as recurring or one-timeThe credit card payments declinedWe have no information as to why the credit card declinedWhen Mr [redacted] contacted TDS on 11/25/we advised him about the declined paymentsOn 11/28/our senior advisor reached Mr [redacted] to explain that he would need to log into his online account to update his payment informationShe provided a courtesy credit for the late payment charges that had been incurred in August and November Thank you
Response to file# [redacted] TDS Engineering is working on a large project to upgrade our network and unfortunately is taking longer than originally anticipatedThe project is nearing conclusionIn the meantime we are providing a discount of 25% off for a period of 6-months Plus we previously provided a credit for $due to Ms***'s dissatisfaction with serviceMs [redacted] may cancel service without penaltyI apologize for in the inconvenience Thank you
Response to file# [redacted] TDS Engineering is nearing conclusion of a large network improvement project which will relieve the network capacity issue that is especially noticeable during the peak hours of usageI apologize for the inconvenienceMs [redacted] may cancel at any time without incurring penaltyWe have provided a courtesy credit of $55.00; plus we are offering a 25% discount to last a period of 6-months Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a call from TDS and an email with the attached two letters If all of the actions they claim have been completed, I am satisfied with their response Regards, [redacted]
Response to file# [redacted] .Service troubles must be reported to the Repair DeptOur local business office staff are not equipped to provide troubleshooting, which generally needs to be done with the customer at their premise with the equipmentOn 10/19/we advised the customer of the channels that they should be gettingOn 10/21/TDS Repair left a message for the customer to follow up to offer assistance with any service issuesThe customer may contact TDS Repair at ###-###-#### or send email to [redacted] Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope I will be receiving the check within the proper amount of days Regards, [redacted]
Response to file# [redacted] Our records show that the customer reported a data connection problem on 4/30/Service had been suspended for non-paymentPayment was made and service was restoredOn 6/30/the customer reported a data connection issueWe determined that the customer was using their own (third party) routerMs [redacted] stated that she tried to bypass the router to test the connection but said it messed everything upWe also were able to ascertain that Ms [redacted] did not have the modem connected to a surge protector or switched outletWe had the customer power-cycle (reset) the modem which resolved the issue at the timeLater Ms [redacted] called back indicating that her connection was dropping intermittentlyWe suggested Ms [redacted] contact her router manufacturerMs [redacted] indicated that she had and did not believe that to be the problemOn 7/13/Ms [redacted] reported another data connection issueWe attempted to go through troubleshooting steps; however, Ms [redacted] declined indicating she would call back for thatOn 7/17/we spoke with Ms [redacted] and she again declined to complete the troubleshootingOn 7/17/Ms [redacted] asked to disconnect service stating that she had not had working services for months and asked for creditOn 7/20/Ms [redacted] called in and asked for a supervisor, the call dropped while holding for the supervisor As a courtesy we have provided a credit of $for service billed 6/30/15-7/17/No further credit is applicableI am sorry that Ms [redacted] is dissatisfied Thank you
Response to file# [redacted] Service was disconnected for non-payment on 5/21/The customer’s invoice dated 6/23/reflects adjustments for service billed 5/21/and 6/30/Service was reconnected on 6/19/and the billing reflects service charges restarting on that same invoice through the end of the billing period (7/18/15) Our Repair supervisor attempted to reach the customer and left a voicemail messageHe approved a courtesy credit of $for repair service issues Thank you
Response to file # [redacted] TDS Engineering has a project nearing conclusion to upgrade network equipment to improve internet serviceOur senior advisor contacted Mr [redacted] on 1/4/to advise and provided a credit due to the customer’s dissatisfaction with slow speeds Thank you
Response to file# [redacted] On 1/22/TDS Repair received the customer’s email about their access/password issueOn 1/23/our Repair advisor responded via email to advise of the ticket number and to suggest clearing the browsing history and cookiesOn 1/23/ our senior Repair advisor Mykel left a voicemail message for the customer suggesting some trouble shooting stepsOn 1/30/our senior Repair advisor Andrea spoke with Mr [redacted] She determined that the customer was trying to use their TV Everywhere account, which has a different user name/login than their Bill Pay loginThe customer did not have their PIN to be able to reset the passwordShe provided the correct user name and sent a new PINThe customer indicated he would call if he needed help after thatI apologize for any miscommunication or misunderstanding Thank you
Response to file# [redacted] The TDS technician was dispatched on 7/28/to test the customer’s connection; however, no one was homeThe customer has not yet made another appointmentTDS Engineering has a project under way to upgrade equipment to improve network capacity Customers may experience slower than speeds especially noticeable during the peak hours of usageWe hope to have the project completed in the next 1-weeksAs an apology for the customer’s dissatisfaction, we have added a credit of $ Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt better not happen anymore Regards, [redacted]
Response to file # [redacted] I apologize for the inconvenience of the delay to provide a refund check of the credit balance on the accountWe are sending another check outOn 11/13/our senior advisor contacted Ms [redacted] to advise Thank you
Response to file# [redacted] Mr [redacted] sets up payment information with his online accountPayments can be set up as recurring or one-timeThe credit card payments declinedWe have no information as to why the credit card declinedWhen Mr [redacted] contacted TDS on 11/25/we advised him about the declined paymentsOn 11/28/our senior advisor reached Mr [redacted] to explain that he would need to log into his online account to update his payment informationShe provided a courtesy credit for the late payment charges that had been incurred in August and November Thank you
Response to file# [redacted] TDS Engineering is working on a large project to upgrade our network and unfortunately is taking longer than originally anticipatedThe project is nearing conclusionIn the meantime we are providing a discount of 25% off for a period of 6-months Plus we previously provided a credit for $due to Ms***'s dissatisfaction with serviceMs [redacted] may cancel service without penaltyI apologize for in the inconvenience Thank you
Response to file# [redacted] TDS Engineering is nearing conclusion of a large network improvement project which will relieve the network capacity issue that is especially noticeable during the peak hours of usageI apologize for the inconvenienceMs [redacted] may cancel at any time without incurring penaltyWe have provided a courtesy credit of $55.00; plus we are offering a 25% discount to last a period of 6-months Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a call from TDS and an email with the attached two letters If all of the actions they claim have been completed, I am satisfied with their response Regards, [redacted]
Response to file# [redacted] .Service troubles must be reported to the Repair DeptOur local business office staff are not equipped to provide troubleshooting, which generally needs to be done with the customer at their premise with the equipmentOn 10/19/we advised the customer of the channels that they should be gettingOn 10/21/TDS Repair left a message for the customer to follow up to offer assistance with any service issuesThe customer may contact TDS Repair at ###-###-#### or send email to [redacted] Thank you