TDS

Many times, over and over, I asked, $29.99 a month? No extra numbers gonna pop up?
No surprises? Hidden fees?
I was told back every time, No. Just $29.99.
Well there were hidden fees! Fees that I couldn't afford because I hadn't put it aside.
Had I known, I could have!
Liars! Everything is spiraling down... Credit score dropped... Debt collectors calling constantly.. no Internet for school work..
Don't use TDS!

Response to file# [redacted] TDS advertising both print and web always include details about the terms of the promotion“Offer valid for new residential customers who complete a qualifying TDS bundle with high-speed Internet, star phone package, and DISH TV from TDS for a period of consecutive months.” On 9/10/Ms [redacted] completed a Third Party Verification (provided by 3PV, Inc) agreeing a $disconnect fee if she cancelled her service within the two-year term of the verbal agreement with TDSThis recording is available upon request Ms [redacted] enjoyed the full value of the promotion, $total discountMs [redacted] did not keep the three services for the two year term that made her eligible to receive the promotional discount and therefore the $early termination fee is applicableIf Ms [redacted] restores the three services (TDS telephone package, TDS DSL, and DISH Network), then we would waive the early termination fee Our senior advisor attempted to reach Ms [redacted] several times to go over the account and received no responseMs [redacted] may contact TDS at [redacted] Thank you

Response to file # [redacted] Ms [redacted] is no longer a customer of TDS TelecomHer new provider, New Florence Telephone (Direct Communications), has been in contact with Ms [redacted] to assist her with her concerns including providing her with bill copies Thank you

Response to file# [redacted] On 11/14/we received the customer’s letter to cancel the email accountNotes written on a billing remittance or sent to the billing payment center may not be passed on to TDS Customer ServiceCustomers may call, email, or chat in to contact Customer Service—our contact information is available on the company website (tdstelecom.com)Unfortunately, there was a processing issue that caused the order to not close before the December bill was issuedWe apologize for the inconvenienceThe account is now closed and the customer will see a final bill in January Thank you

Response to file# [redacted] We require a phone bundle with the customer’s current service planMs [redacted] currently receives a promotional rate with the “Star bundle” (7/11/16-7/11/18)I am sorry that we do not currently offer an internet-only option in Ms [redacted] ’s areaWhen Ms [redacted] contacted TDS about this on 2/13/18, our advisor provided an explanation and also gave a $courtesy credit due to her dissatisfactionMs [redacted] may want to explore satellite or wireless options for an internet-only plan as an alternative Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Wait one minute I was abusive? your call technician said that I was lying and not in the Arizona time zone times I iterated I was, and she said she could not help me if I continued to say I was in the az time zone did you hear that part? NO, you heard me telling her to "get her head out of her as" This is customer service that the customer usually knows more than the underpaid phone tech what computer system are they using that they cant see an Arizona time zone? Windows probably again, low budget tds versus doing it the right way.Next low tiered plan? yeah, as of last month, when I got tired of paying for and was getting 1, it was suggested by your phone tech to downgrade to the slower speed since that's all I was getting, which in turn, gave me the 1/speed again of down.you all are good at making us look like as's, when your doing the job for us.for more than years ive always paid for the fastest speed, and the last years have been the worse, and I'm not the only one.Like I told other tds customers, don't downgrade your service, then tds will claim they don't have an issue, and leave us with crap service AND YOU HAVE BEEN DOING THAT.as I told the last tds phone tech I was talking too, I am tired, WE are tired of paying for a steak dinner and receiving a hot dog, and you all expect us to keep paying for the steak and feeding us hot dogs and we're supposed to say thank you, that hot dog tasted like a steak, so we're happy NOT.the last tech also told me that there will be no credit until the system is fixed what a crook that is you all rob us blind, and expect us to kiss your butts and say how delicious it is your right, satellite is the next plan, and I am looking into it, for a bunch of tds customers around our area, and if tds keeps this attitude, you will be loosing a lot of customers, then you don't have to fix the crappy system.in short now, I want my steak, and I expect the difference of my steak and hot dog dinners to be credited to my account, better yet, send me a check, cause at this rate, I wont be a tds customer much longer I don't need you all, you need me.and funny, they say they're working on the issue, they've been telling us that for years, TDS has, and to no avail, with no fixes simple fix is get the system redesigned, give us our credits, or jump ship and leave the area, there are better service providers that would love coming into our area and EARNING their money, instead of ripping us off as TDS has been.in another short: "get your heads out of your as and give us what we pay for"Next stop for me, the ACC.Thanks for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.you will see the attached email response from [redacted] acknowledging she quoted a lower amount I reject their stance that a quote is not a contract I should be able to dint act my provider and receive correct information regarding something as important as plan change charges It was this information that lead to my decision to sign the contract with another provider [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Response to file # [redacted] Earlier this year we came up with some new plans, which include a data-only plan that does not require a telephone element as a bundleMr [redacted] subscribes to Broadband Prime with Security Line, which is a very basic no frills voice line and internet service Our senior advisor followed up to Mr [redacted] via email to advise him of the new plans and the cost for the serviceHe is awaiting a responseMr [redacted] may contact TDS Customer Service at 888-225-to inquire further or place an order Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11885779, and find that this resolution is satisfactory to me Regards, Dawn ***

Response to file# [redacted] The customer recently disconnected local and internet service with TDS and installed email-only serviceUnfortunately there was a technical problem with email due to a platform conversion and the email account was not able to be restored until 1/2/TDS Repair supervisor left a message for Mr*** to contact Repair if any further trouble or any questionsWe apologize for the email interruption Thank you

Response to complaint file # [redacted] TDS BaBroadband has a project in place to upgrade equipment and improve network capacityOn 8/5/TDS Repair supervisor followed up with Mr [redacted] and offered a 1-month credit for the internet issuesMr [redacted] indicated that he intended to cancel service with TDS for now and switch to CenturyLinkHe may call back in to switch back once the capacity project is complete Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As is typical, they have totally glossed over the total inconsideration to the customer I was told I would get a call back from a supervisor who would explain why the problem existed and how it was going to be fixed All I got was someone who only would tell me it would be installed This is despite multiple promises of install dates and call backs that never came.I see that this is the methodology to cover up what a customer says and just use blanket statements to "make it go away" Regards, [redacted]

Response to file# [redacted] On 9/30/in response to Mr [redacted] trouble report for DSL service, the TDS technician completed a repair to restore serviceHe also installed a whole house filter and ran a dedicated inside wire for the modem at no charge as a courtesyMr [redacted] does not subscribe to an inside wiring maintenance plan with TDS and normally inside wiring work would come with a chargeMr [redacted] complained to TDS Repair that he wanted credit for two years of service problemsThere had been one previous trouble ticket on 9/10/where Mr [redacted] requested additional line filtersThe last trouble ticket before that had been in for a dial tone problemMr [redacted] then asked for a credit for three months of DSL service; only a one-day credit for the interruption was applicableThe TDS Repair supervisor agreed to provide a courtesy credit of $No further courtesy credit is applicable Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I understand that one can not expect the full, maximum advertised download speeds offered by an ISP, but selling a service based on "Up to 15Mbs" it should be reasonable to expect, at minimum, at least half for the majority of the time, which is not what I was getting for over a year.In regards to the the discount I received over a year: that was a promotional rate which was run in my area and I asked for because there was another service provider in the area I could potentially have gone with which would have provided a better price for comparable advertised (and apparently, more reliable) serviceThe discount had absolutely nothing to do with my dissatisfaction of serviceI at first attributed the suddenly poor quality to the recent ice and snow we had received and thought perhaps some equipment had become damaged.Perhaps I will try TDS again in the future when my new current provider's promotional price lock runs out.Regards, [redacted]

Response to file# [redacted] Our senior advisor, *** left Ms*** a message to inquire whether DISH Network had been contacted in regards to the creditsTDS provides bundle billing for DISH Network, but DISH Network sets the billing charges and provides any adjustments According to DISH Network’s records Ms [redacted] chatted in about disconnection in July and DISH Network informed her that she needed to call in for thatTDS has no record of a request to cancel DISH Network service until 11/13/when Ms [redacted] called inMs [redacted] may contact DISH Network in regards to her dispute; we can assist her with contacting DISH Network if she has any difficulty with that Thank you

Response to file # [redacted] We have no record that Mr Johnson contacted TDS on 10/31/nor did we receive any order for number portingOn 11/18/Comcast submitted a porting order to TDS for a due date of 11/28/TDS confirmed the due date with ComcastComcast did not activate on the due dateTDS waited a week to see if Comcast would request a new due date or simply activate the number before cancelling the orderOn 12/8/Comcast sent a new order to port the customer’s number requesting a due date of 12/9/TDS confirmed the due date with ComcastComcast did not activate the numberTDS waited for Comcast to update their due date or activate the number, which they did not, so TDS cancelled the orderComcast should have communicated a new due date or send a cancellation request if they were not going to port the number; however, they did not do soComcast never ported the number despite asking twice to do soNormally when a porting order comes in, the new service provider ports the number, and then the old service provider disconnects serviceThis is the industry standardIt is not necessary for the customer to call to cancel service with the old service provider when the new service provider has placed the porting orderIf the customer was not porting his number, then the customer would be responsible for contacting the old service provider to place a disconnection orderIf a customer wants to port the number and asks the old service provider to disconnect, then the number is no longer portable as only active numbers are portable On 11/28/ [redacted] contacted TDS about cancelling service; our advisor explained that we had just received Comcast’s porting order and that once Comcast has ported the number, then we would disconnect the serviceComcast did not port the numberOn 12/8/ [redacted] contacted TDS stating that he had been with Comcast since the prior weekAs the number had not been ported, we advised [redacted] that he should contact Comcast to have them resubmit the porting orderComcast did submit the order on 12/8/16; however, they did not follow through to actually port the numberOn 1/18/ [redacted] contacted TDS about still receiving a bill [redacted] then asked that service be disconnected without porting the numberWe advised [redacted] to contact Comcast about getting reimbursed for the bill amount since they had miscommunicated multiple times about porting his number and they caused this billing issue The final balance recently was referred to collectionsThough Comcast is responsible for causing this confusion, to settle the matter we are willing to meet half way (or slightly more than half way in this case)We have provided an adjustment for the December bill amount and the January charges as adjusted from the February invoice for the disconnection, a credit of $ [redacted] may contact the HE Stark Collection Agency at 1-877-274- regarding the remaining balance Thank you

Follow up: It is not correct that Ms [redacted] is paying the same priceMs [redacted] is currently billed for DSL “Lite” (up to 1MB) for $39.20/month, which is a different rate than what she previously paid for DSL “Express” (up to 5MB) for 44.25/month The “Lite” plan is $less than the “Express” plan that she had previouslyAs Ms [redacted] was dissatisfied that she could not subscribe again to the “Express” plan that we are not currently offering, we offered a $10.00/month discount for a period of one-yearThere will be no refund for service previously providedMs [redacted] may cancel service at any timeAlternatives could include satellite or wireless providers that may be able to offer faster internet speeds

Response to file# [redacted] Mr [redacted] ’s neighbors, Mr [redacted] and Mr [redacted] approached TDS about obtaining fiber facilities in their neighborhoodOur Marketing manager prepared a “Consumer Aid to Construction” agreementHe advised Mr [redacted] and Mr [redacted] that the products and fiber services available in our Middleton fiber markets would be made available to the households included in the agreementWe have made no changes in our bundle plan offeringsOur plans are advertised on our company website and in various print mediaOur Contact Center Sales staff can go over rates and plans during regular business hours as wellMr [redacted] signed the agreement on behalf of the households requesting fiber services and the construction beganTDS covers approximately 60% of the construction costs and the requestor(s) pay the remaining, which it seems was divided amongst the neighborsThe construction was completed in early NovemberOn 11/8/ Mr [redacted] placed an order for fiber internet service (50MB), which is scheduled to be installed on 11/15/ Mr [redacted] was dissatisfied with our existing bundle optionsWe offered an option to set up fiber high speed internet service (100MB) with a discount for the basic T requirement for the bundleMr [redacted] declined the offerHe asked to speak with a managerOur manager, Brad Meiller attempted to reach Mr [redacted] on several occasions and has not yet received a return callBrad can be reached at 664- Thank you

Response to file# [redacted] Service was installed on 5/4/Billing charges are one-month in advanceFor example, the bill date of 7/4/covers charges for service 7/4/15-8/3/and the bill is due twenty days later on 7/24/ Initially there was a billing error where the DSL service billed before the installation for 17-days (4/17/15-5/3/15), which was an over-charge of $TDS corrected this error by providing a credit of $which appears on the June invoiceOn 6/11/Ms [redacted] contacted TDS about her bill, which we reviewed with herWe offered a $courtesy credit as an apology for the billing errorThis credit appears on the July invoiceOn 7/14/we went over the billing with Ms [redacted] and explained the credits given and the service dates covered that make up the balanceWe also mailed bill copies for Ms [redacted] ’ convenience Ms [redacted] owes for services covering dates 5/4/– 8/3/The amount due is correct and no further credits are warrantedIf any further questions, Ms [redacted] may contact TDS at [redacted] (888CALLTDS) or chat/send web mail via www.tdstelecom.com/contactus Thank you

Response to file # [redacted] Unfortunately there has been an email outageTDS Repair reactivated the old email accountsShould there be any further problem Mr*** should contact TDS RepairWe apologize for the inconvenience Thank you