Dear [redacted],
After careful thought and consideration, we'd like to show a sign of good faith and extend a 10% discount off of the total cost of your move. Please accept this award of $105.60 as our courtesy to you. We wish you the best of luck in your new home and city. Please call my office and ask for Edward so we can make the arrangements to refund this portion of your move.
05/28/2016 01:04:15 pm CHENEE CALL SAID SHE NEEDS A DISCOUNT CAUSE WE BEEN GIVING HER RUN...
AROUND ON DELIVERY. 47.23.13.186 05/26/2016 03:10:08 pm JOE SPOKE TO CUSTOMER DELIVERY ETA SATURDAY 05/28/2016 AS PER DAVID APEX DELIVERY SERVICE ###-###-#### 47.23.13.186 05/20/2016 09:56:50 am JOE SENT CUSTOMER UPDATED DELIVERY NOTICE UP DATED WINDOW 5/23 TO 05/28 47.23.13.186 05/19/2016 12:54:34 pm JOE SENT CUSTOMER UPDATED DELIVERY NOTICE UP DATED WINDOW 5/23 TO 05/26 47.23.13.186 05/13/2016 11:44:49 am JOE T.D.Y MOVING/ Delivery E.T.A Notice: Dear, Alia Callens JOB# U480000 T.D.Y MOVING, wants to thank you again for choosing us as your long distance provider working with a great company like T.D.Y MOVING you have a professional team to service your move. We understand that cross country moving is a stressful process; we want you to know with T.D.Y MOVING you’re in good hands. Our delivery records show that your shipment has left our transit terminal and is in route to post your delivery. Please note has we will be making other delivery`s along the way prior to arriving at your home ,is the reason we have provided you with the following estimated delivery turnaround times > The delivery time frame from your 1st available delivery date is: • East to West/West to East coast: 10 – 21 business days • Midwest: 7 – 14 business days • East coast: 7 – 10 business days T.D.Y MOVING will do its best to get your shipment to you as close as possible to your 1st available date! Our driver will give you a call (24) hours prior to your delivery date. All relocation delivery balance amounts must be pre-paid prior to the unloading of our truck, direct to the driver in the form of Cash, or US.POST OFFICE Money order. We thank you again for your business! Possible additional fee`s that may apply at the time of your delivery: Stairs: 1st flight is included each additional flight rate $75.00 Long Carry: 1st 50 feet in included each additional 50 feet rate is $75.00 Shuttle Truck Service: $250.00 for the 1st 200 - 400 cubic ft. 401 cf. to 999 cf. $375.00 1,000 cf. to 1,500 cf. $650.00 Shuttle Truck service applies only in a case where you have no access for a 53 ft. tractor trailer : Example gated communities with low tree levels Will cause damage to the tractor will consist of lack of safe access for delivery. Blocking driver ways or obstructing the right away of traffic will cause lack of access For a safe delivery. Wherefore if any of the above listed examples of delivery conditions Apply to your move the following delivery service charges will apply and will be added to the delivery balance amount showing in this e-mail. DELIVERY E.T.A 05/18/2016 to 05/21/2016 Driver`s Name: David K. ###-###-#### Delivery Balance Amount due $478.00 Cash or Post Office Money Order Prior to unloading. If you have any questions Please call dispatch at ###-###-#### Sincerely, Joseph Russo Relocation Specialist T.D.Y MOVING Dispatch Department ###-###-#### [email protected] [redacted] [redacted]
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[redacted] Dear [redacted],Thank you for booking your move with TDY Moving and Storage.Your move date is scheduled for 05/**/2016. Your job number is[redacted]. Please use this number as a reference when contacting us.Here is some important information to prepare for your move;By law, every moving company provides 30/60 cents per pound per article on any damages to your goods, for local/long distance moves, respectively. Additional insurance is available upon request. Contact Baker Insurance at ###-###-#### or [redacted]. Our ID number is [redacted].For any long distance move please be advised deliveries can take up to 21 business days. Your goods are in a shared space with other families on an 18 wheeler truck. Our dispatcher will contact you once your goods are ready to leave N.Y., and the truck has been assigned to a driver.For our clients within the city, please try to secure a parking spot. This will help expedite the move.We accept cash, certified/cashier's check and [redacted]. Please be aware that we charge a 3% processing fee if paying with a credit card. To avoid the credit card fee please be ready with a different form of payment listed above.One of our representatives will contact you within 24 hrs prior to your move date.We really appreciate your feedback! If you have any questions, concerns or major issues, Please contact the owner,[redacted] at ###-###-####.Once again thanks for giving TDY Moving and Storage the opportunity to serve you. Best of luck!Please feel free to contact us with any questions or concerns at ###-###-####Sincerely,Joe R[redacted]Relocation ConsultantTDY MOVING AND STORAGE###-###-####Fax: ###-###-####[redacted]
[redacted] [redacted] [redacted]
The customer was told 3 to 21 business days for delivery because it was a consolidated load. She was fine with that delivery spread. Here is proof in the estimate, booking confirmation and further correspondence. The customer actually already received her belongings on Saturday, [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This isn't a response this is just a timeline of how you all kept telling me my stuff would be there tomorrow and it never did for almost two weeks. Also what isn't included in the timeline is all the times I called and no one called back or when you said you would call to give me an update and never did
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Dear [redacted],
After careful thought and consideration, we'd like to show a sign of good faith and extend a 10% discount off of the total cost of your move. Please accept this award of $105.60 as our courtesy to you. We wish you the best of luck in your new home and city. Please call my office and ask for Edward so we can make the arrangements to refund this portion of your move.
Best Regards,
Edward
###-###-####
05/28/2016 01:04:15 pm CHENEE CALL SAID SHE NEEDS A DISCOUNT CAUSE WE BEEN GIVING HER RUN...
AROUND ON DELIVERY. 47.23.13.186 05/26/2016 03:10:08 pm JOE SPOKE TO CUSTOMER DELIVERY ETA SATURDAY 05/28/2016 AS PER DAVID APEX DELIVERY SERVICE ###-###-#### 47.23.13.186 05/20/2016 09:56:50 am JOE SENT CUSTOMER UPDATED DELIVERY NOTICE UP DATED WINDOW 5/23 TO 05/28 47.23.13.186 05/19/2016 12:54:34 pm JOE SENT CUSTOMER UPDATED DELIVERY NOTICE UP DATED WINDOW 5/23 TO 05/26 47.23.13.186 05/13/2016 11:44:49 am JOE T.D.Y MOVING/ Delivery E.T.A Notice: Dear, Alia Callens JOB# U480000 T.D.Y MOVING, wants to thank you again for choosing us as your long distance provider working with a great company like T.D.Y MOVING you have a professional team to service your move. We understand that cross country moving is a stressful process; we want you to know with T.D.Y MOVING you’re in good hands. Our delivery records show that your shipment has left our transit terminal and is in route to post your delivery. Please note has we will be making other delivery`s along the way prior to arriving at your home ,is the reason we have provided you with the following estimated delivery turnaround times > The delivery time frame from your 1st available delivery date is: • East to West/West to East coast: 10 – 21 business days • Midwest: 7 – 14 business days • East coast: 7 – 10 business days T.D.Y MOVING will do its best to get your shipment to you as close as possible to your 1st available date! Our driver will give you a call (24) hours prior to your delivery date. All relocation delivery balance amounts must be pre-paid prior to the unloading of our truck, direct to the driver in the form of Cash, or US.POST OFFICE Money order. We thank you again for your business! Possible additional fee`s that may apply at the time of your delivery: Stairs: 1st flight is included each additional flight rate $75.00 Long Carry: 1st 50 feet in included each additional 50 feet rate is $75.00 Shuttle Truck Service: $250.00 for the 1st 200 - 400 cubic ft. 401 cf. to 999 cf. $375.00 1,000 cf. to 1,500 cf. $650.00 Shuttle Truck service applies only in a case where you have no access for a 53 ft. tractor trailer : Example gated communities with low tree levels Will cause damage to the tractor will consist of lack of safe access for delivery. Blocking driver ways or obstructing the right away of traffic will cause lack of access For a safe delivery. Wherefore if any of the above listed examples of delivery conditions Apply to your move the following delivery service charges will apply and will be added to the delivery balance amount showing in this e-mail. DELIVERY E.T.A 05/18/2016 to 05/21/2016 Driver`s Name: David K. ###-###-#### Delivery Balance Amount due $478.00 Cash or Post Office Money Order Prior to unloading. If you have any questions Please call dispatch at ###-###-#### Sincerely, Joseph Russo Relocation Specialist T.D.Y MOVING Dispatch Department ###-###-#### [email protected] [redacted] [redacted]
[redacted] [redacted] [redacted] [redacted]
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[redacted] Dear [redacted],Thank you for booking your move with TDY Moving and Storage.Your move date is scheduled for 05/**/2016. Your job number is[redacted]. Please use this number as a reference when contacting us.Here is some important information to prepare for your move;By law, every moving company provides 30/60 cents per pound per article on any damages to your goods, for local/long distance moves, respectively. Additional insurance is available upon request. Contact Baker Insurance at ###-###-#### or [redacted]. Our ID number is [redacted].For any long distance move please be advised deliveries can take up to 21 business days. Your goods are in a shared space with other families on an 18 wheeler truck. Our dispatcher will contact you once your goods are ready to leave N.Y., and the truck has been assigned to a driver.For our clients within the city, please try to secure a parking spot. This will help expedite the move.We accept cash, certified/cashier's check and [redacted]. Please be aware that we charge a 3% processing fee if paying with a credit card. To avoid the credit card fee please be ready with a different form of payment listed above.One of our representatives will contact you within 24 hrs prior to your move date.We really appreciate your feedback! If you have any questions, concerns or major issues, Please contact the owner,[redacted] at ###-###-####.Once again thanks for giving TDY Moving and Storage the opportunity to serve you. Best of luck!Please feel free to contact us with any questions or concerns at ###-###-####Sincerely,Joe R[redacted]Relocation ConsultantTDY MOVING AND STORAGE###-###-####Fax: ###-###-####[redacted]
[redacted] [redacted] [redacted]
The customer was told 3 to 21 business days for delivery because it was a consolidated load. She was fine with that delivery spread. Here is proof in the estimate, booking confirmation and further correspondence. The customer actually already received her belongings on Saturday, [redacted].
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This isn't a response this is just a timeline of how you all kept telling me my stuff would be there tomorrow and it never did for almost two weeks. Also what isn't included in the timeline is all the times I called and no one called back or when you said you would call to give me an update and never did
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...