TE-CO Mechanical Service, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mrs*** called stated that Mechanical Service diagnosed her unit wrongShe assumed that they were going to be coming back out to fix the unit within the next week or soShe stated that she contacted the business with no response back (no definite answer was given about them coming back to fix the unitMrs*** then contact Micheal and Son to come out and look at the unitThey came out and charged her $*** but didn't repair or replace anythingMrs*** then contacted her Home warranty company and they sent *** *** *** *** out to look at the unitSome time last week *** *** *** *** replaced the damaged unit and was paid by the home warranty companyShe wants Mechanical Service to pay for the services provided by *** *** ***
Regards,
*** ***

I apologize for the delay, we have located the invoice for the service callIt looks like this was done through a warranty company back in July of I see that we replaced a piston, evacuated and recharged the unit. I can only guess on why the t'shirt would be up there other than to wipe
sweat from the technician's face possiblyUnfortunately that technician is no longer an employee of ours, though he was a conscientious oneI would like to believe this was a mistake in leaving it in your attic though we do not and cannot determine this without asking the technician or seeing it ourselvesWe do apologize for the technician leaving his shirt up there
*** ***
*** *** ** **
***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Review: Service pros of Virginia come to my home to repair a coil in the air handler for the air conditioner a few years ago. On Friday, June 20, 2014 I had to replace my whole air conditioner due to age and cost of the repair. When having a company replace the unit the found a t-shirt used to hold the coil in the air handler with “Service pros of Virginia” on it. The current company stated the shirt was used to keep the coil at the right angle and was blocking air flow out of the coil which caused the unit not to work properly.

Business

Response:

I apologize for the delay, we have located the invoice for the service call. It looks like this was done through a warranty company back in July of 2008. I see that we replaced a piston, evacuated and recharged the unit. I can only guess on why the t'shirt would be up there other than to wipe sweat from the technician's face possibly. Unfortunately that technician is no longer an employee of ours, though he was a conscientious one. I would like to believe this was a mistake in leaving it in your attic though we do not and cannot determine this without asking the technician or seeing it ourselves. We do apologize for the technician leaving his shirt up there.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,