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Tea Station

158 Valley Blvd., San Gabriel, California, United States, 91776

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My husband and his friends had dinner at the restaurant on 2/22/20. He thought he was charged for something that he didn't order at night. He told me to call the restaurant and I did on 2/27/20. I was told by *** "who claimed that he was the manager" to come to the restaurant. When I got there, I explained that my husband stated he didn't order chicken wings. The receipt must have been some other customer's that was swapped. He did the calculation, said he would check with the accounting and left to speak to the boss who was on the other side which was the tea business, the two places is connecting by a door. Later I no longer saw him there with the boss. I waited for about 30 minutes and he never came backto give an update. No one inside the restaurant was able to tell me anything. That made me so frustrated because I had a little one to pick up. *** finally came back and said that hecouldn't find any receipt that the charge that my husband .claimed. I asked him the receipt that I had in my hand showed table C3 and requested to show the table number where my husband and his friends sat. He refused to answer that question and suggested if I wanted to speak to the boss. I said sure. So I walked there, his boss stood up and accused me that "I can't just come to do". I told him that "I don't time for that and I am a homeless to try to do that". He was pissed after he heard and demanded for a proof to refund the difference. He refused to give me an opportunity to ask any questions whatsoever or to even found out what was going and to have a clarification of the situation. He started to cuss "You are st" or something like"you are full of st", pointed his fingers at my face. I was surrounded by his employees and was so scared of what he would do next. At last he challenged me to even call the police. This person was rude, unprofessional, had the worst attitude and customer service on the planet.
Product_Or_Service: 2/22/20

Desired Outcome

Other (requires explanation) The boss needs to answer/respond to the customer's questions regarding the table# that was assigned to the customer and his friends at night in order to found if the receipt that was correct table. Customer also demanded for an apology

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Address: 158 Valley Blvd., San Gabriel, California, United States, 91776

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