Teaberry Painting Reviews (%countItem)
Teaberry Painting Rating
Address: 10475 Irma Dr Unit 18, Northglenn, Colorado, United States, 80233-4228
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www.Teaberry.net
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I keep getting flyers in the mail sent to Ms. C. ***. nobody lives here by that name.
Oh good grief!
Teaberry is widely known for being a high-quality painting company, working in the Denver Metro area for over twenty years. Our painters have years of experience in providing quality work for satisfied customers. We offer complete one-stop services, include drywall repairs, carpentry services, gutter clean outs, and even window washing. We enjoy an outstanding reputation among our client customers.
Our services are marketed through a variety of channels to the community. All marketing services are handled by outside companies. One marketing channel used is that of direct-mailed flyers. The flyers are attractive, professionally produced pieces mailed out to thousands of homes around the metro area. This is a common marketing means used by thousands of other businesses which have done so for many years. There are no postal regulations against this practice. In fact, the postal service enjoys the revenue. Further, it is certainly not a business ethics issue.
This person is not known to us. We have not performed any services for them.
Mailing lists of the size involved here are accurate to within percentage points. No list however will ever be 100% accurate. It is simply is not possible. Therefore, some inaccuracies are inherent. If this person wishes to be removed, they will need to provide their mailing address. We will forward it on the mail house, who will remove their address from their mailing list. Please allow 6-8 weeks to be effective.
Good day.
Tell us why here...
Teaberry specializes in maintenance repainting, not new construction. Painting of homes is the majority of our business. On a much larger scale however, we also routinely handle multi-building condominium painting properties. And we also handle interior office painting and commercial building exteriors.
As we continue to expand our services into a growing number of channels, our popularity along the front range of Colorado is expanding, as well. We now service from Loveland south to Castle Rock.
As mentioned in the previous communication, this particular person is not known to us, nor have we performed any services for them. Having provided an address to us at this point:
***
will be forwarded on to the company that performs our marketing. Please allow 6-8 weeks to be effective.
Good day!
Tell us why here...
Revdex.com:
I am very aware I have never hired this company, nor will I ever. I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me... as long as in 8 weeks I stop getting anything from them. I guess we'll see
Sincerely,
J
We hired Teaberry to complete an interior painting job, signing the contract on August 6, 2018. The work performed by their crew on September 26, 2018 was unsatisfactory. I had been told by Teaberry that the crew would be on site for two days, but they completed the job in one day. It appeared that the job had been rushed. There were painted areas with paint runs, notably on the handrail and every balusters, insufficient coverage in several areas, areas painted that were not to have been painted, areas not painted that were to have been painted, incorrect paint sheen, and a cracked light switch plate. The following list captures the unsatisfactory areas of the paint job:
1. Handrail with balusters
1. Paint runs and bridges over detail. On square post too running down trim
2. Handrail on wall
1. Paint runs
2. Missing white coverage on back of rail, end of rail next to wall
3. Grey paint over silver hardware
4. Rough texture
5. Paint on ceilings
6. Trim painted beyond hallway to bedrooms
3. Grey stairway walls
1. Holidays above bottom of rail
2. Holidays above middle of rail
3. Holidays above below and on grate
4. Brush bits
5. Grey on attic trim
4. ***'s room
1. Tape tear away bottom left of door
2. Painted some white trim, now incomplete
3. Bookshelf edge
5. Kitchen/nook
1. Grates
2. Side of island
6. Fireplace front
1. Crack switch plate
7. Extra White Medium Lustre instead of Low Lustre
8. Paint on floor by stairs
The project manager, Steve, visited the job site on September 28, 2018 to observe the unsatisfactory outcome. I raised several questions in person during that visit and subsequent emails the following week about how and when the unsatisfactory conditions would be resolved .
Based on that dialog and the quality of work performed to date, I was not confident that Teaberry would correct the long list of deficiencies to successfully complete our paint job. I felt it would take me more time to provide Teaberry input and oversight to achieve a satisfactory result than it would if I were to simply finish the job myself.
As such, I suggested by email on October 2, 2018 that we settle final payment as what we had already paid as the initial deposit knowing the level of effort remaining to resolve the long list of deficiencies. I requested a phone call to discuss and resolve the outcome by phone. I did not receive any phone calls from Teaberry to resolve the issue.
After another email prompt on October 8, 2018 asking if Teaberry would reply, I received an email response from Glen *** of Teaberry on October 8, 2018 claiming Teaberry holds the following written documents:
1. A signed contract by Mrs..
2. A Work Order signed by Mrs. indicating that work was satisfactory completed.
3. An offer on our part for touch-ups that you have refused.
4. And your declaration of intent not to pay the balance owing.
I maintain that I have not refused the offer for touch-ups but rather described my lack of confidence in Teaberry staff who had been a part of the paint job to satisfactorily complete the job. I also maintain that I did not declare an intent to not pay the balance owning, but rather am seeking an equitable resolution to the unsatisfactory paint job. I would be glad to pay the contracted price for a successfully completed paint job. The email was accompanied by a final invoice with a courtesy credit of $100 conditional upon receipt of payment by October 19, 2018. That final invoice was in error as it did not account for our initial deposit. Further, the email claimed Teaberry was “discontinuing any further email communications, either sent or received. I have placed a server-level block on your emails. That block will automatically delete any emails from you before they ever reach any of our Outlook inboxes.”
In an effort to resolve the issue of the unsatisfactory paint job and address the erroneous final invoice, I both emailed and called and left a voicemail to Glen ***. I have not received any email or phone reply.
I received, today, October 25, 2018, by certified mail a corrected invoice accounting for the initial deposit but no courtesy credit. It demands full payment by November 6, 2018, after which time Teaberry with proceed to collect.
In our twenty-year history, Teaberry Painting has enjoyed considerable popularity along the front range of Colorado. In this year alone, we have completed work for over 270 customers, located from Highlands Ranch to Fort Collins. Our record of customer satisfaction is nearly flawless, well-exceeds 99%, and rivals the best in the industry.
Due to no lack of effort on our part, not every customer can be or seemingly wants to be satisfied, as is the case here.
This customer contacted us to perform painting in their home. The contract was signed, and we performed the work. Upon completion, the work was inspected by the customer and they signed-off on the Work Order indicating that work was satisfactorily completed.
The customer subsequently requested touchups. In response, we promptly arranged for one of our painters return and setup an appointment to perform the touchups. The day prior to the appointment for touchups, the customer cancelled the appointment, and indicated that they would not pay the balance owing.
Further, the customer demanded that we repaint some walls in their home to a lower sheen, free of charge. This despite the fact that the walls were painted with the sheen specified in the contract, as originally requested by the customer.
This customer is not acting in good faith, and this situation is of their own creation. They attempt to substantiate their basis for nonpayment by claiming defects yet refused our entry to perform the touchups that they themselves requested. Expectations that we would repaint walls with a different paint other than that contracted - without charge – is entirely unreasonable.
As matters stand now, we hold the following written documents:
1. A signed contract.
2. A signed Work Order indicating that work was satisfactorily completed.
3. Their request for touchups, which we arranged to perform, and their cancellation of that appointment.
4. Their declaration of intent not the pay the balance owing.
5. Their demand that we repaint walls, free of charge, to a different sheen other than that specified on the contract.
The balance has not been paid and is still owing.
Complaint: ***
I am rejecting this response because:This response does not address: (1) the unsatisfactory paint job, (2) my request for a phone call to discuss resolutions, (3) Teaberry not returning my call or email communication, and (4) approaches to implement an equitable resolution. I’ve attached the following materials to document the unstisfactory paint job, background documentation, and email correspondence:1 *** Teaberry Unsatisfactory Paint Job Photos.pdf: Photos showing unsatisfactory paint job 2 Email *** to Teaberry 100218 - Finally scheduled.pdf: Email response to Teaberry indicating I did not have confidence in them being able to correct unsatisfactory paint issues, suggesting we settle final payment, and suggesting a phone call to discuss.3 Email Teaberry to *** 100818 - Painting and final payment due.pdf: Email reply from Teaberry that does not address my lack of confidence in them being able to correct the unsatisfactory paint issues, says I refused touchups, includes a final invoice with a $100 Courtesy Credit if paid within 10 days (included as item 4, this invoice was incorrect as it didn’t include the downpayment), and discontinues any further email communication.4 *** 181008 Invoice.pdf: Incorrect final invoice as it didn’t account for the downpayment. Included $100 courtesy credit if paid within 10 days.5 *** 181023 Invoice.pdf: Cover letter and corrected final invoice accounting for the downpayment. No courtesy credit included.I am disappointed that Teaberry chooses not to communicate with me about the need to address the unsatisfactory paint job by either fixing the problems or reducing the final balance due. My email and phone requests for a phone call to discuss resolutions have not been returned. I have not refused the offer for touch-ups but rather described my lack of confidence in Teaberry staff who had completed such an unsatisfactorily job in the first place. I am seeking an equitable resolution to the unsatisfactory paint job. I would be glad to pay the contracted price for a successfully completed paint job.The response last statement is not correct. "This customer is not acting in good faith, and this situation is of their own creation. They attempt to substantiate their basis for nonpayment by claiming defects yet refused our entry to perform the touchups that they themselves requested. Expectations that we would repaint walls with a different paint other than that contracted - without charge – is entirely unreasonable.” I welcome Teaberry correcting the defects if they can substantiate how they will do that. The responses that I received from the project manager did not give me confidence Teaberry can effectively correct the problems since they completed the unsatisfactory work in the first place. I do not have the expectation that Teaberry would repaint the walls a different sheen without charge. I suggested a phone call in my October 2, 2018 email to discuss the issues. Since that time, Teaberry has only responded in writing demanding final payment - first with an incorrect invoice offering a $100 courtesy credit and then later with a corrected invoice without any credit. I am eager to resolve this. I have yet to correct the defects leaving the paint job unfinished since September 26, 2018. I am still hopeful that Teaberry can either demonstrate their ability to correct the problems and follow through to do so, or simply agree to an equitable reduced final payment. As I’ve been requesting, I welcome a phone call to discuss that final resolution.
Sincerely
Hi ***,
If *** truly wanted touchups, he would have accepted the original arrangements.
Touchups were in fact offered. Our manager worked with the customer to setup the date and time to do so. *** cancelled, and then offered to settle for the deposit received, but not the balance owing.
*** unwittingly expected that if he could avoid touchups that he could also avoid final payment. He calculated wrongly. Instead, his actions now preclude touchups and yet the balance is still owing. It is no longer safe for our company’s personnel to be on the customer’s property.
Given his disposition of altering facts while not on his property, we can only imagine what he would contrive of our personnel while on his property.
Our business is not like dropping a car at a mechanic. All work in that instance is performed on the merchant’s property, and liabilities are limited the vehicle in a controlled environment away from the customer. When working on a customer’s property, they can potentially claim anything related to our paint work or unrelated as well as: a tear in a couch, a scratch on a floor, a missing valuable, a broken lamp, and so on, not even to mention possible behavioral allegations. At this point, our company could easily find itself at much greater risk just being on the property.
Nonetheless, touchups will would not fully extinguish the issue anyway. Touchups are remediation for skips, runs, or for areas where more painting precision is warranted. *** wants entire walls repainted (free of charge) with a different sheen other than what was specified in the contract.
Complaint: ***
I am rejecting this response because:
Hello ***,I continue to be disappointed that Teaberry chooses not to communicate with me about the need to address the unsatisfactory paint job by either fixing the problems or reducing the final balance due. I have only engaged the Revdex.com in this case because my email and phone requests for a phone call to discuss resolutions have not been returned. This latest response does not address my request to resolve this by Teaberry either demonstrating their ability to correct the problems and following through to do so, or simply agreeing to an equitable reduced final payment. As I’ve been requesting all along, I welcome a phone call to discuss that final resolution.Here are replies to Teaberry’s latest response:“If *** truly wanted touchups, he would have accepted the original arrangements.” I have not refused the offer for touch-ups but rather described my lack of confidence in Teaberry staff who had completed such an unsatisfactorily job in the first place. I raised the issue with Glen as the owner since Stephen the project manager and painters had not demonstrated they could effectively resolve the unsatisfactory job. I had hoped Glen would stand by a quality job and meet my October 2, 2018 email request to discuss the issues. Since that time, Glen has ceased direct communication and only responded in writing demanding final payment - first with an incorrect invoice offering a $100 courtesy credit and then later with a corrected invoice without any credit. “*** unwittingly expected that if he could avoid touchups that he could also avoid final payment. He calculated wrongly. Instead, his actions now preclude touchups and yet the balance is still owing.” I am not wishing to avoid touchups or avoid final payment. As stated before, I would be glad to pay the contracted price for a successfully completed paint job. I have not calculated anything and wish Teaberry would communicate about a meaningful way to resolve the unsatisfactory paint job.“It is no longer safe for our company’s personnel to be on the customer’s property.” There have been no changes to the safety of my property since the time of Teaberry staff first being on site and ask Teaberry to substantiate this..“Given his disposition of altering facts while not on his property, we can only imagine what he would contrive of our personnel while on his property.” I have not altered any facts and ask Teaberry to substantiate this. “Our business is not like dropping a car at a mechanic. All work in that instance is performed on the merchant’s property, and liabilities are limited the vehicle in a controlled environment away from the customer. When working on a customer’s property, they can potentially claim anything related to our paint work or unrelated as well as: a tear in a couch, a scratch on a floor, a missing valuable, a broken lamp, and so on, not even to mention possible behavioral allegations. At this point, our company could easily find itself at much greater risk just being on the property.” This is irrelevant. I have made a complaint regarding the quality of the paint job provided by Teaberry. I have not made any allegations regarding anything unrelated to the paint job. I’m disappointed Glen would respond in this way and avoid the simple request to resolve the unsatisfactory paint job. “Nonetheless, touchups will would not fully extinguish the issue anyway. Touchups are remediation for skips, runs, or for areas where more painting precision is warranted.” This is exactly what I am requesting to be corrected to resolve unsatisfactory paint job. I’ve asked Glen to call me to discuss the issues with the hope he would demonstrate Teaberry’s ability to correct the "skips, runs, or for areas where more painting precision is warranted.""*** wants entire walls repainted (free of charge) with a different sheen other than what was specified in the contract.” As stated before, I do not have the expectation that Teaberry would repaint the walls a different sheen without charge. I have never stated I wanted any service free of charge. This response does not speak to the unsatisfactory paint job in any way or Teaberry’s approach to resolve it. Virtually every painted surface has a problem as defined by Glen’s statement of "skips, runs, or for areas where more painting precision is warranted.” With such a poor job completed to date, how could I expect Teaberry to correct those issues going forward? I hired Teaberry with their reputation for delivering quality paint jobs and expected Glen as the owner to stand by that reputation. Unfortunately, his responses have not addressed the unsatisfactory paint job at all and he has not returned any request for communication.I’m still seeking resolution to the unsatisfactory paint job by either: 1. Successful completion of the job addressing all of the unsatisfactory issue (Finish the Job), or 2. Reduced final payment commensurate with the time to successfully complete the job myself or by others (Billing Adjustment). If Teaberry is unwilling to correct the unsatisfactory paint job as I infer from this latest response, I would request a billing adjustment. Teaberry had initially offered a billing adjustment on the first issued, but incorrect, invoice so they have recognized the issue. Again, I welcome a phone call to discuss that final resolution.
Sincerely
Deck staining job performed was not satisfactory. Workmanship was defective. Resulting work is not acceptable, and will require me to have work re-done by a different contractor.
Teaberry has been painting homes in Colorado for over 20 years. In that time, we have painted literally thousands of homes without a single complaint being filed with the Revdex.com. It is a testament to both our work and our willingness to work with customers.
Mr. enter into an agreement to have his house, deck, and deck furniture stained. He was present while the work was being performed and inspected work as it progressed. Upon completion, he signed off on the Work Order indicating that all the work was completed to his satisfaction.
Mr. simply does not want to pay for work performed. Our impression is that he just doesn’t deal with people in an upright manner. Certainly not with us. Yet also, prior to job completion, he requested two different invoices from us. He stated that the “second” invoice was intended for his insurance company. His explanation for this second invoice remains perplexing to us, but we of course did not provide it anyway.
Complaint: ***
I am rejecting this response because:
Teaberry's response is mostly BS: I am happy to pay for a job well done, as I offered to do on the aspects of the job they did well.
However, I've got a problem when they don't live up to their own contract regarding work done as well as their 'satisfaction guaranteed' pledge. I can not in good faith pay full amount for unsatisfactory work. I offered to pay in full for everything done satisfactorily, as well as pay for supplies and labor for the work that I felt was unsatisfactory. Teaberry refused to discuss my proposed settlement. So, I paid them what I offered and felt was right and said we can either settle this amicably or we could resolve it in small claims court.
Teaberry seems to prefer going to small claims court, as I was served today. Which is fine. I had hoped we could resolve this, perhaps with Revdex.com help, without burdening the courts. So, I consider my attempt to resolve this through Revdex.com done.
I harbor no ill will towards Teaberry, other than they did a terrible job on my deck, and I now have to find someone to do it right. I am very disappointed with their work on my deck, as well as their advice on how to do the deck and the products they sold me on. I offered to pay them extra to properly prepare the deck prior to staining and they refused, stating they did not feel it was necessary. They were wrong.
Sincerely