Teacher's Pet Furniture

We have corrected Mr. [redacted] account on two separate occasions and refunded any duplicate fees.  Unfortunately his employer continues to submit contributions under the incorrect SSN.  We are in the process of correcting for the third time.  No duplicate fees will be...

charge.   We are unable to merge accounts from his first employer and his new employer.  Those accounts are separate because the employers are separate entities.   After the SSN correction process, Mr. Dunn will have the two accounts he should have and no duplicate fees will be charged.

Complaint: 1[redacted]
I am rejecting this response because:I don't know who [redacted] is.???!!
Regards,
[redacted]

The enrollment in this product was initiated by the username [redacted] 11/12/2015...

4:40:58 PM.  The enrollment was for multiple benefits for himself and a dependent. Mr. [redacted] left employment with TrueBlue at the end of 2015.  His policy effective date was 12/28/15 and this last two checks covered the benefit period 12/28/15 to 1/10/16.  On January 11, 2016 Mr. [redacted] contacted us and we explained that his termination would end his coverage and he could continue this coverage under COBRA.At Mr. [redacted]'s request we have reviewed this situation with his employer and concluded that he was enrolled in the products of his choice and his notification of intent to cancel was after this policy termination date (January 10, 2016).  There is no refund due under this circumstance.  If Mr. [redacted] or his dependent had any services from a health provider, those should be submitted to our claims department. I am sorry as to the confusion by me on the prior response.

Mr. [redacted] contacted us about closing his retirement account on 8/14/17.  We immediately printed and mailed the form for the distribution.  The next contact was on 10/4 when he called and requested that we email him the form.   On 10/5 Mr. [redacted] contacted us and supplied a...

different email address to emailed the form to him.  Mr. [redacted] returned the form to us on 10/10.  A legally required step in closing a retirement account is the confirmation of employment status with the employer/former employer.  The form signed by Mr. [redacted] and the conversations with our staff explain that the process can take up to 30 days (due to IRS requirements) after the form is returned.  Most distributions take 10-14 days.  I expect the check for Mr. [redacted] to generate by the 24th. I have escalated this issue to expedite the process.   Mr. [redacted] will receive text notifications when the check is ordered and a final confirmation of the check mail date and amount.   Mr. [redacted] money remains invested in his personal account until the check is ordered.  The Contractors Plan, nor his employer is earning interest on his money while it awaits distribution. Given the circumstances outlined above that demonstrate Mr. [redacted] request has processed in a timely manner from 10/10/17 when we received his form, we are not able to refund any fees.

Mr. [redacted], I am glad we spoke about this.  We received your paperwork to close your account on 11/13/17.The IRS requires us to confirm your employment status.  We immediately contacted your employer and they responded within 24 hours.After your term date was received, we began...

the process of closing your retirement plan loan.  The process of closing the loan takes 7 banking days.  We have to make sure any payments made by you have been reconciled and we also need to made sure you have not requested any more loans.  This loan program issues a debit card and transactions can take days to post.Now that your loan is closed, we are able to request the final check to be issued.  The checks are generated in batches each week and your check will be in the next run.You will receive texts/emails when the check has been ordered and a final notification with the check #, amount and mailing date. I have forwarded you the IRS regulations you requested and will respond to any additional questions.

Complaint: [redacted]
I am rejecting this response because:I left employment because true blue had no other positions to pit me in and The American Worker took 2 payments and never sent me anything for the insurance until after I had called them to cancel!!!!Whatever, if you people need the money then take it!!! I paid for insurance in which I never received!!!! This company is a scam and will never do business again!!! I am going to let others know what kind of business you people conduct!!!!Will contact Attornment General here in Maine as to your business practices! Good day!!!!
Regards,
[redacted]

[redacted] Ms. [redacted], I am sorry for our difficulty with contacting us.  I called and left a voicemail at the phone number you provided to the Revdex.com.  Please respond to this email to confirm your last date of employment and your mailing address so I can forward you the...

paperwork used to close your account. .

Ms. [redacted],I am sorry for the long delay.  Based on your hire and termination date from your employer, your account should not have been drafted.The full refund of $609 has been processed as you can see in the attachment below. Tell us why here...

We received a distribution request for Ms. [redacted] account.  After completing the government required qualifications, a check was generated and mailed to the address supplied by Ms. [redacted].  This check mailed on September 25th.  Ms. [redacted] informed us on Oct 8th that she had...

not received the check.  After completing the stop pay process, a second check was issued on October 13th.   We encourage members to contact their local post office to make sure their address is perfect and they are a listed resident at the address.

A full refund of $218.84 has been processed via payroll by [redacted]'s employer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]