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Teak & Deck Professionals

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Teak & Deck Professionals Reviews (1)

Review: this company/owner came out, quoted job as 2 day job--it took 3 weeks. It was supposed to be sanding a refinishing my existing 3 year old deck. The deck was stained on top and painted brown on the bottom. I work from home--it's a 3 story house and my office is on the bottom floor. This deck is on the 2nd floor so I'm watching most of this happen.

After 3 hours of trying to power-wash--with chemical strippers, the guy in charge says this is a super bad idea bc it's going to strip the paint off the underside. They leave with no return date. On Monday I call the office and they say "what do you want?" (literally my backyard is a wreck now bc it's 1/4 stripped, the stripper has clogged the backyard drainage system, some of their tools are here, they've dismantled my hose and my personal tarps and chemical reside is all over my backyard).

So I'm like---"I would like your boss to call me and I want you out here to finish the job!". They hung up.

They come back out a few days later and start sanding telling me that sanding is the only way to go for this job and to hold their boss accountable bc this kind of stuff always happens. They leave for 3 hours and come back and say they aren't prepared to finish bc they have 3 more jobs this day. WHAT!? I call the owner---he's nice and says he'll call back in 2 min. I call back 20 min later and they tell me he's now on vacation for a week! I email him--he writes that even though he's away, he can talk. I call. 10+ times. He never...and still hasn't called back

His guys came back out here and in one day put a massive amount of chemical stripper on the wood, power-washed it down my backyard drains which go right to the street, down the ocean storm drain. When I got home there was a 12" of standing water going into my garage door. All that goo clogged all the drains. On top of it all, they stained right over so much of the original material that didn't come off with the chemicals. Its a mess!Desired Settlement: refund the job, investigate about putting chemical stripper into the storm drains and pay whatever it costs to fix the drains, repaint the underside of the deck that was perfect that now has chemicals peeling off the paint and re-doing the top of the deck...has to be done all over again now.

I sent all of this to them, documented 30 pictures, wrote and drew with arrows on the pictures. Not one call or emailed returned...and then they billed my credit card in full. Nice.

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Description: Deck - Repair, Furniture Repair & Refinish, Deck Cleaning and Waterproofing, Deck Cleaning & Sealing

Address: 5355 Avenida Encinas #111, Carlsbad, California, United States, 92008

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