Team Asset Management Corporation

This is in response to [redacted] and [redacted] complaint with the Revdex.comAttached is our standard form which states our qualificationsThis is attached with our applications given to all applicantsWe are sending a blank form so that we do not forward any personal informationIn the criteria it states that a 3rd party rental verification of at least months with positive payment historyThe [redacted] would have been breaking a lease with a property called Stone Bridge in Longmont, which is less than a mile from The Legacy ApartmentsStone Bridge did not have the notice to vacate or approval for the lease breakThe [redacted] did not give the day required notice to Stone Bridge Apartments and the lease expiration is not until the future, which is August 31, Therefore, in good business practice we cannot approve parties that do not fulfill their lease obligations with other apartment communities and/or landlordsThis is the reason that they were disqualifiedOur advice is to contact the Stone Bridge Apartments to verify the same thing told to our management staff, which is that [redacted] and [redacted] are still in a lease that does not expire until 8/31/The [redacted] were trying to move very quickly and rush usWe do also have a standard time of hours, providing we have all that information from the applicant(s), to turn around and give an approvalHowever, this hours is also business hours Monday through FridayThey came in and gave us applications on FridayThis means we more than likely could not still have approved until the end of business day, Tuesday, April 26, or early Wednesday morningIn addition, they truly had not given us all their information because they didn’t tell us they had not given notice on their current lease with Stone Bridge Apartments in Longmont

Initial Business Response /* *** ** *** */
June 11,
Mr*** ***
*** *** *** *** Apt ***
Colorado Springs, COXXXXX
RE: Case # XXXXXXXX Resident Complaint Posted VIA Revdex.com
Dear ***,
Our office received your complaint with the
Revdex.com on 6/8/We are very sorry to hear that you are unhappyOur office received phone calls that you had contacted the police on 3/31/& 4/15/On the 1st occasion the police did nothing as it was merely a dispute that was being handled by the residents in question, however our office immediately sent the residents a Day Demand for ComplianceOn the 2nd occasion the police did not come out and our office was not notified during the incident, so our office had no way of witnessing any issuesOn both occasions our team asked you to contact the office immediately, hours a day as we treat both noise and marijuana odors as an emergencyAt this time there was no police report and our team had not witnessed any issues as well as we never received any other complaints from any other residents
*** *** Assistant Manager, asked on several occasions after 4/15/if everything was ok and you had stated that you had not been home in a while and we would have to ask your roommateMeredith Savage then asked your roommate if there were any noise or odor issues and he said everything was fineOn 5/12/you called the office during business hours and our staff, *** *** *** *** and *** *** all immediately went over and did witness the noiseOur staff immediately sent the apartment with this issue a Notice to Quit to start the eviction processOur staff also informed you that the issue was being handled
Once a staff member did witness the unreasonable noise we immediately took the necessary steps in accordance with the law and proceeded with the eviction processThis particular situation has been handled to the best of our ability and the apartment in question was evicted/moved out over a week agoTherefore, we *** not refund any rentIn regards to the marijuana odor, we have not received any after-hours calls regarding the issueIf we are not made aware of a problem then we cannot fix the issueWe ask that if you do smell this disturbance you please contact the office immediately, hours a day so we may address the issueWe value all of our residents and want you to enjoy your homeSometimes following the law can take a little longer than one would like but this situation was taken care of
Sincerely,
Creekside at Norwood Apartments
*** ***
Property Manager
CC: Resident File
CorpOffice

Initial Business Response /* (1000, 18, 2015/07/29) */
July 27, 2015
Response to Revdex.com Case #XXXXXXXX
Please see Lease agreement signed by residents on May 21, 2013, ARTICLE 32-MOVE-OUT INSPECTION: which states "Resident and Landlord may meet for a move-out inspection. Landlord's representative...

has no authority to bind or limit Landlord regarding deductions for repairs, damages, charges. Any statements or estimates by Landlord or Landlord's representative are subject to Landlord's correction, modification, or disapproval before final refunding or accounting." ARTICLE 31-CLEANING: states "Resident shall thoroughly clean the Premises, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies and storage rooms at the time of move-out. Resident shall follow Landlord's move -out cleaning instructions. If Resident does not clean adequately. Resident shall be liable for reasonable cleaning charges - including charges for cleaning carpets, draperies, furniture, walls, etc."
Based on the above, after the move out inspection with Landlord's representatives and residents, it was discovered on July 1, 2014, upon Housekeeping entering the apartment B208 to clean, that there were more cleaning issues that had not been addressed with the residents upon the move out inspection with them. Therefore, the Manager, on that date of July 1, 2014 went over to B208 did another inspection and filled out a revised move-out inspection form with the appropriate charges being charged. This revised form and the original form were both sent to Residents, with the statement that a revision was completed. These are not blatant erroneous charges at all. All charges charged back to the Residents are valid and they do owe the balance due.
Clarification of the residents "without notice sent to collections": Residents were mailed all Move Out paperwork and letter on August 14, 2014 to the last known address here and their apartment [redacted] as they did not give to Team Asset Management/Creekstone Apartments a forwarding address. Our legal obligation is to mail to last known address of which we did. This mailing was returned to us on 9/18, 2014 (we do have the return envelope in file). At that time they were sent to [redacted] & [redacted] for collections. We were contacted on October 21, 2014 via email from [redacted] stating they had received any paperwork and she also gave a forwarding address. I responded via email in the morning of 10/22/14 that all paperwork had been returned from [redacted] as not being able to forward and they were sent to [redacted] & [redacted] for collections. I said I would mail all paperwork to forwarding address then when they discussed with [redacted] they would have paperwork to refer to. I also gave her phone number to [redacted] did come to the office later that day and was given the actual paperwork as the mail had not been picked up as of that time. I again suggested that she speak to [redacted] & [redacted] for any questions, concerns, etc.
Again charges were not in error and all charges are due.
[redacted], Community Manager
Creekstone Apartments/Team Asset Management Corp

Initial Business Response /* (1000, 5, 2015/07/13) */
In response to Ms. [redacted] complaint at this time due to our attorney working on resolve, it would not be appropriate to make comments, other than the facts as noted by Ms. [redacted] are not accurate.
Thank you for the opportunity to reply....


Sincerely,
Team Asset Management Corp.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she**ID NOT accept the response from the business.)
I have been contacting the office since [redacted] Not one time has any person contacted at the office made any effort to come into my unit[redacted] and witness the smoke smell for themselves. Case in point. on [redacted] the resident below call the office to complain of my stomping on the floor. Immediately, [redacted] (current [redacted] came to their apartment, went in and witnessed. Afterwhich, came to my door and told me I was lying and that I seemed to be breathing ok. what she didn't know is that I had just finished a treatment on a nebulizer which helps my lungs relax. Also, I was speaking to her outside my unit where the air wasn't contaminated. On [redacted] I went to the office complaining again. I told [redacted] to send someone else over since the residents knew her and would not open the door. The smoke smell was very strong on the stairs and in front of unit[redacted] sent someone else over, who walked up the stairs, turned around and walked back to the office. I witnessed this from the 3rd floor landing. I also called the leasing office on [redacted] and again asked for someone to be sent over to witness the complaint. Not one time has anyone ever enter my apartment to this date to smell what I have smelled. According to the housing for [redacted] office, I do qualify for a [redacted] case based on disability. Not sure why team [redacted] is stating that the facts are inaccurate other than they are being lied to by their employees. Under the [redacted], there is a right to health. Also, the rent states that I have the right to a habitable resident. The comments of lying activities can be viewed on different rating sites, [redacted], [redacted] and [redacted]. I am not the only person who has caught this office in lies. Also, the question of why each person in this building signed an agreement to not smoke and then it not be enforced has yet to be addressed. Bottom line. The resident below gets immediate response based on my stomping on the floor (in order to breathe) and my numerous complaints never get addressed, by no one since [redacted] entering my unit to witness the violation. This is why I do not expect a response. There has been not response or effort on my behalf since [redacted].

This is in response to [redacted] and [redacted] complaint with the Revdex.com. Attached is our standard form which states our qualifications. This is attached with our applications given to all applicants. We are sending a blank form so that we do not forward any personal information. In the criteria it...

states that a 3rd party rental verification of at least 6 months with positive payment history. The [redacted] would have been breaking a lease with a property called Stone Bridge in Longmont, which is less than a mile from The Legacy Apartments. Stone Bridge did not have the notice to vacate or approval for the lease break. The [redacted] did not give the 60 day required notice to Stone Bridge Apartments and the lease expiration is not until the future, which is August 31, 2016. Therefore, in good business practice we cannot approve parties that do not fulfill their lease obligations with other apartment communities and/or landlords. This is the reason that they were disqualified. Our advice is to contact the Stone Bridge Apartments to verify the same thing told to our management staff, which is that [redacted] and [redacted] are still in a lease that does not expire until 8/31/2016. The [redacted] were trying to move very quickly and rush us. We do also have a standard time of 72 hours, providing we have all that information from the applicant(s), to turn around and give an approval. However, this 72 hours is also normal business hours Monday through Friday. They came in and gave us applications on Friday. This means we more than likely could not still have approved until the end of business day, Tuesday, April 26, 2016 or early Wednesday morning. In addition, they truly had not given us all their information because they didn’t tell us they had not given notice on their current lease with Stone Bridge Apartments in Longmont.

Initial Business Response /* (1000, 10, 2015/07/29) */
Revdex.com Serving Denver/Boulder [redacted] East [redacted] Suite [redacted] Denver, CO XXXXX
July 22, 2015
Re: Case # [redacted]
To whom it may concern,
Attached we are providing a copy of the Apartment Lease Contract for both the 6 month...

and 12 month contract per your request. See paragraph number 36, titled, Special Provisions regarding any concession fees you may have questioned. Along with the Apartment Lease Contract I have attached, behind each Contracts 8th page, the Acknowledgement Addendum, which states that you received all the forms listed. Both the Contract and the Addendum are signed by [redacted]. No fees will be waived as you are responsible per your signed contract.
Your work orders request have been reviewed and it was noted that your preference was to be present when maintenance entered. After maintenance was able to complete the work order it was found that an outside vendor would be required to make further repairs. Management and maintenance only did as you requested and waited for you to be present before entering your apartment.
Kindly,
[redacted] Community Manager
Initial Consumer Rebuttal /* (3000, 12, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
August 5, 2015
While the response from [redacted] Apartment seems very well formatted to an unbiased onlooker, it actually holds untruths.
To begin, "contrast page 8, Acknowledge Addendum, states that you received all forms listed." Although both the contract and addendum may have been signed, and that it states "received", does not actually result in the fact that is was received. Why would I be pursuing this issue if I had indeed, received those contracts. Legacy staff had two opportunities to copy those files upon our departure. They let us leave twice, without providing us with those documents. Yet, they knowingly have us sign that we receive it. We sat through two settings, ten minutes tops, and were expected to memorize every detail of the contract. They hold us to this contract, and they are not able to follow through with it themselves.
Second, " your work orders request was reviewed and was noted that your preference was to be present when maintenance entered." We came to Legacy on a Thursday to let them know that we did not have heat. We were given the response that "it will have to wait until Monday, because the weekend was coming up." Why in the world would we "request to be present", when we were home that entire weekend? Elmer was the one that had to go back to the office Monday and speak with [redacted] personally. Maybe Mr Applegate should be questioned to recall the truth of the matter, not just some "notes" on file. Which by the way, a MONTH prior, Legacy sent out notices that they have scheduled, sometime within a week, the changing of furnace filters. We were leaving town, and have a kitty that likes to escape. I requested that they would come, will I was still present, to change the filter.
Contract dated XX-XX-XX: Contract listed 1975.00 as our security deposit.
"Special Provisions": "residents agree to pay back all concessions to Legacy. Resident to receive a one time renewal concession of 50.00 off January 2015 rent. Resident to receive a monthly concession of 140 for entire lease term."
Contract dated XX-XX-XX: Contract now listed 1775.00 as our security deposit.
"Special Provisions":" failure to fulfill term of the lease will result in a re-letting fee which will not exceed 100% the highest rent amount during this lease term. Resident to receive a one time look and lease special of 100.00 off months rent."
First of all, when we signed the XX-XX-XX contract, our security deposit was 1975.00, but when we signed the XX-XX-XX contract, it states we had a 1775.00 security deposit. I would like to know where the 200.00 disappeared too? If Legacy was truly going by "the contract", should they not make sure their math is correct and honor the 1975.00 deposit? Because it happens to be the same contract that they are pulling the "Concessions" fees from. Can they have it both ways? Do they get to pick and choose what is going to benefit them the best?
Come on folks! When we did the final walk through, the then manager only notified us that we would be loosing the 1525.00 for break of contract, and any prorated days the apartment sat un-rented. They kept the 1525.00, and the apartment only sat 7 days, totaling 280.98. These charges we were prepared for. Then we were blindsided in the final billing. I still do not understand how they can, or why, charge us an additional 560.00. How can they even have the peace of mind doing this. When I totaled everything for 16 months, they collected over 28,000.00 from us. They re rented the apartment within days. They have not lost money on us. Yet, they feel they can justify these charges, from a "contract" we signed, and they, themselves, have dishonored.
It is unfortunate that the Revdex.com was the ones that I had to go too, to get results. I have sent letters to President [redacted], Vice President [redacted], and co owner Donald Macy. Non of these members from "Team Asset Management" have responded to my letter. I'm not clear of their function, as they pretty much let Legacy call the shots. This is very unfortunate for the honest consumer, as we have no outlet. It is very disheartening that no one truly cares. It's all about the dollar, never about integrity.
I will wait patiently to hear back Legacy's response. I am concerned that they will send this to collections before the resolve.
Thank you Revdex.com for medicating on my behave.
Sincerely,
[redacted] A [redacted]