Team Blue Hand Car Wash and Detail

12/7/2016Dear Revdex.com,On 10/14/ [redacted] come into our car washHe purchased on exterior and interior aosh along with a spray waxAfter we were finished he complained that the chemicals we used damaged his rotors and break calibersMy assistant manager of the time said he has never saw that happen beforeHe stated that it might be the chemicals we used and that he was going to look into itHe told [redacted] to come backAfter we looked into it further and spoke to our product repsthey informed us it wasn't from the chemicalsThe next time he came back I spoke to him and told him that the chemicals we use will not cause any damage to his carI apologized for the inconvenience and told him we can offer him a free car washHe was not satisfied and said he would be back to speak to the ownersHe come back a third time to speak to the owner and IWe explained to him that the damage he had was not caused from us or our chemicals we usedThe damage he had was from age and corrosion of timeThe owner of the car wash has a PhD in corrosion and tried to explain it to himThe meeting got out of control with [redacted] and the owner started to yellAt that time I asked [redacted] to get an estimate and something in writing to back what he was claiming [redacted] come bock to the car wash on 11/22/At that time he only had and estimate of what it would cost to replace the break calibers and nothing on how they could have been damagedThe owner of the time explained that we are not going to replace or fix the break calibers [redacted] said he was going to take us to courtWe have enclosed pictures and information about our car wash along with the chemical information.Thank you,Scott G [redacted] General Manager

12/7/2016Dear Revdex.com,On 10/14/2016 [redacted] come into our car wash. He purchased on exterior and interior aosh along with a spray wax. After we were finished he complained that the chemicals we used damaged his rotors and break calibers. My assistant manager of the time said he has never saw...

that happen before. He stated that it might be the chemicals we used and that he was going to look into it. He told [redacted] to come back. After we looked into it further and spoke to our product reps. they informed us it wasn't from the chemicals. The next time he came back I spoke to him and told him that the chemicals we use will not cause any damage to his car. I apologized for the inconvenience and told him we can offer him a free car wash. He was not satisfied and said he would be back to speak to the owners. He come back a third time to speak to the owner and I. We explained to him that the damage he had was not caused from us or our chemicals we used. The damage he had was from age and corrosion of time. The owner of the car wash has a PhD in corrosion and tried to explain it to him. The meeting got out of control with [redacted] and the owner started to yell. At that time I asked [redacted] to get an estimate and something in writing to back what he was claiming. [redacted] come bock to the car wash on 11/22/2016. At that time he only had and estimate of what it would cost to replace the break calibers and nothing on how they could have been damaged. The owner of the time explained that we are not going to replace or fix the break calibers. [redacted] said he was going to take us to court. We have enclosed pictures and information about our car wash along with the chemical information.Thank you,Scott G[redacted] General Manager