Team Dental at River Oaks

June 9, 2016Dear [redacted] :As you know, the undersigned represents [redacted] and [redacted] in the above-referenced matterI am pleased to report that the parties have reached a settlement in this matter, and that the case should now be marked as settled and withdrawn with prejudice.Thank you very much for your attention to this matterShould you have any questions, please do not hesitate to contact me.Sincerely,

I am writing to state my position on the above case:Facts:*** *** was/is owed money from my officeShe was sent a timetable of when she would get her money refunded back (installments)She has since received half of the money and is due the other half in Dec She then in turn decided not to cash the check(????)***'s Daughter use to work for me***'s Daughter informed my office manager, Tani, at the time, that her mother was due a refund who then told meI forgot to write out a check due to ongoing circumstances with my office manager and ***'s daughterI had to fire my office manager (due to performance and attitude) and lay off ***'s daughter (due to money #and performance #2).Emotional Ties:I believe they (*** and her daughter) took this personally and that this is the main reason for reporting me to Revdex.comI cant understand why *** would not cash her check without a personal componentHer Daughter did the same with her paycheck??? Her Daughter was owed money from my office due to my Office manager (The one I had to fire) not turning in her hoursOnce I paid her, she then sent her paycheck back (like Mom not cashing her check) stating that she will get her money another way (Letter attached)??? All of this started after Released ***'s Daughter from the Team and Fired my Office manager!! No problems before then.If her desired settlement is a refund, why is she sending me the money back??Sincerely,

June 9, 2016Dear [redacted]:As you know, the undersigned represents [redacted] and [redacted] in the above-referenced matter. I am pleased to report that the parties have reached a settlement in this matter, and that the case should now be marked as settled and withdrawn with prejudice.Thank...

you very much for your attention to this matter. Should you have any questions, please do not hesitate to contact me.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I refute Dr. K[redacted]'s conjecture submitted to the Revdex.com. Dr. K[redacted] has exploited every loophole without sanctions, Dr. K[redacted] is trying to dodge his delinquent financial obligations. My family's experience with Dr. K[redacted] is not an isolated incident. Dr. K[redacted] defiance solidifies his obvious misconduct. There is no validity to his assertion, Dr. K[redacted]'s statement that the initial contact was made by my daughter is fallacious. My daughter did not address my credit on my account because she did not want to jeopardize her position with Dr. K[redacted]. My husband and I were patients prior to my daughter working for Dr. K[redacted]. I did not address my daughter's independent allegation against Dr. K[redacted] in my complaint. It is appalling that he settles disputes by campaign[redacted] against my daughter without repercussion. Dr. K[redacted] has characterized my daughter as an disgruntled former employee. My daughter had to report Dr. K[redacted] to Department of Labor and Wages, in order to be compensated for the month of July. My daughter returned her check because Dr. K[redacted] has accused her of committing fraud to prevent her from recovering what she is entitled to. I did not return the partial payment mailed to me. Dr. K[redacted] is the approving official that oversees all of the finances at Team Dental dispute his claim. Dr. K[redacted] failed to disclose that I had a credit of $1078.70 on my account since 2012.On October 9, 2015, I contacted the office of Dr. Michael K[redacted] in reference to the credit on my account that had not been utilized. I spoke with the office manager, Ashley, about my account. explained to Ashley that I reviewed my account ledger and I was not pleased with the way my account has been handled. Ori June 3,2015, I went to Team Dental's office because I broke my tooth. Dr. K[redacted] restored my tooth on June 4, 2015. Dr. K[redacted] disregarded the credit on my account and collected my copayment for treatment on June 4, 2015. I overheard Dr. K[redacted] ask his dental assistant if | paid my copayment. Dr. K[redacted] billed my insurance carrier for service dates, June 3, 2015 and June 4, 2015. I asked why I was required to make a Copay if I had a credit on my account. Ashley stated that my insurance company did not pay my entire claim and additional cost was asset to me. I again asked why wasn't I made aware of the credit that was on my account since 2012. I told Ashley that her answer was not satisfactory because my insurance made sufficient payments including myself. It doesn't change the fact that my ledger reflects a credit on my account. I never received any notification from Team Dental that I had credit on my account. I fulfilled my obligation as a patient by paying for Services that were rendered within a timely fashion. Ashley could not provide an explanation for the continuous collection of payments. I requested for Dr. K[redacted] to review this matter immediately and contact me. I requested a reimbursement as a final resolution to this injustice. I told Ashley, that I did not wish to continue care with Dr. K[redacted]. Ashley said that she would bring it to Dr. K[redacted]'s attention and I should be receiving a refund.Dr. Michael K[redacted] left a voice message on my mobile phone on October 21, 2015 after 9:00 p.m. Dr. K[redacted] said that he reviewed my account and seen the credit of $872. He said some of the credit was from insurance over payment. He said he would refund the money. Dr. K[redacted] said that it is possible that the insurance companies may discover the over payment and would recover the money from me. Dr. K[redacted] said I would be liable for the entire amount he refunded me. Dr. K[redacted] said it would be too complicated to audit the account to see which insurance over paid on each date of service and I would have to deal with the repercussion. Dr. K[redacted] Said he could not write a check for the full lump sum of $872. He would split the payments in half, $436 would go out the following day and the next payment would be sent on the 1st of November. Dr. K[redacted] said if I did not get the payment the first week of November to feel free to call him directly on his mobile number. Dr. K[redacted] said it would be in the best interest for all parties involved to settle for the proposed payment arrangement. The message left by Dr. K[redacted] alluded that I was defrauding my insurance carriers and wasn't entitled to any reimbursement. I am supposed to believe analysis of allocated payments cannot be decipher with each coordinating dates of service because of the intricate methods utilized to process claims. Therefore he will not commit himself to reimburse the entire balance. If I accept Dr. K[redacted]'s payment arrangement that could jeopardize my good standing with my insurance carrier. Dr. K[redacted] presented my dental treatment and negotiated fees for services rendered in a false manner. How else could my account accumulate a Credit?| received a check in the snail for $436 on October 31, 2015 enclosed with a brief message. Dr. K[redacted] acknowledged the credit on my account. Dr. K[redacted] did not provide any explanation for the fraudulent collection. Dr. K[redacted] did not provide a specific date for the payment of $436 in December. I do not feel confident that Dr. K[redacted] will fulfill any further action to rectify this dispute. Dr. K[redacted] is only paying me a portion of what I am owed. My reimbursement request is impropriety conduct according to Dr. K[redacted]. The repugnant statement made by Dr. K[redacted] prevented me from endorsing the check he mailed to me. I will not be a complicit bystander by defrauding my insurance carrier,Dr. K[redacted] is an unethical practitioner who does not advocate for his patients. Dr. K[redacted] has several delinquent vendor accounts, with collection plaguing his day. He cannot commit to completing treatment because he is unable to retrieve dental cases from the lab and utilizes failing equipment. Team Dental has fluctuations in staff because of his compromised integrity allows him to defalcate his staff. Dr. K[redacted] would bill for treatment he has not completed. Dr. K[redacted] is not compliant with regulations to operate with veracity. Dr. K[redacted] is complacent because he hasn't been held accountable for his actions. It is disheartening that a participating provider could operate in this manner without consequences. My deceased husband cannot dispute any fraudulent charges. Dr. K[redacted] has not given me permission to review his account history. He may also be a victim of Dr. K[redacted]'s unethical business practices. I am requesting a formal review of payments made to Dr. K[redacted] on the behalf of my husband and myself.Respectfully,[redacted]