Sign in

Team Electric

Sharing is caring! Have something to share about Team Electric? Use RevDex to write a review

Team Electric Reviews (2)

We received a call from [redacted] on 4/26 asking for someone to come out because they had ceiling lights that were out. I told her we would get a tech out onsite as soon as possible The tech called and setup a time for him to come. He was onsite on 4/27, he evaluated the situation and told [redacted] he... would need to go to [redacted] to purchase lamps. He was there to upgrade all of the lighting in to store to LED lamps. He changed out lamps in 2x2 fixtures, he installed (2) new fixtures and installed (1) new T8 ballast lamp. He also installed (1) new 12v driver pendant. [redacted] asked our tech to provide her with the costs of the parts that he purchased from [redacted] ***. He provided her with the following information. $256.72 receipt 1 $118.22 receipt 2 Plus the tech used one part from his truck which the cost was roughly $20. Our tech was onsite a total of 6 hours. This included 5 hours of work on site and 1 hour drive time. The original invoice was submitted to the customer INV# 11130. The cost was $1106.00 and had a due date of 5/29/16. On 5/10, we received a call from [redacted] (pretending to be someone else) asking for a quote to come and do some work. We advised her that it would depend on what type of work needed to be done and that I could have someone come out and evaluate the situation and then we could provide her with costs. This call was made after the work was already completed at her location. She then called again (this time confirming she was [redacted] ), she asked for a breakout of materials/labor and also wanted the receipts from [redacted] ***. All of this information was emailed to her on 5/10/16. A week later, I received an email from her. She was upset about the cost for the part that the tech used from his truck (12v driver) so we revised the invoice taking the cost of that part off and resent her the new invoice. The new cost at that time was $952, This occurred on 5/16. On 5/19 I then received another email from [redacted] stating that she still did not understand the break down and didn’t understand the Total Overhead cost. On 5/19 I responded to her email and explained our costs and stated that we did not have any hidden fee’s. On 5/26, I then received another email from [redacted] . This time, she was upset because of how long the tech was onsite. She said that he was only onsite from 11am-3pm. However, the tech was there around 10am and by the time he wrapped everything up and went to [redacted] it was close to 4pm. However, we told her we would revise the invoice again and take off the hour of drive time. We revised the invoice amount to $861 and resent the invoice. On 6/8, we finally received a reply from [redacted] stating that she was ok with that cost and she would pay the invoice. We have bent over backwards to help this customer. The invoice is now past due, and we have revised it three times. We have provide the customer in full detail everything that was completed at her location. Attached you will find our email communication, the service ticket and the two revised invoices that were sent to her. We value our customers and we do what we can to please them.

We received a call from [redacted] on 4/26 asking for someone to come out because they had ceiling lights that were out. I told her we would get a tech out onsite as soon as possible The tech called and setup a time for him to come. He was onsite on 4/27, he evaluated the situation and told [redacted] he...

would need to go to [redacted] to purchase lamps. He was there to upgrade all of the lighting in to store to LED lamps. He changed out lamps in 2x2 fixtures, he installed (2) new fixtures and installed (1) new T8 ballast lamp. He also installed (1) new 12v driver pendant. [redacted] asked our tech to provide her with the costs of the parts that he purchased from [redacted]. He provided her with the following information. $256.72 receipt 1 $118.22 receipt 2 Plus the tech used one part from his truck which the cost was roughly $20. Our tech was onsite a total of 6 hours. This included 5 hours of work on site and 1 hour drive time. The original invoice was submitted to the customer INV# 11130. The cost was $1106.00 and had a due date of 5/29/16. On 5/10, we received a call from [redacted] (pretending to be someone else) asking for a quote to come and do some work. We advised her that it would depend on what type of work needed to be done and that I could have someone come out and evaluate the situation and then we could provide her with costs.  This call was made after the work was already completed at her location. She then called again (this time confirming she was [redacted]), she asked for a breakout of materials/labor and also wanted the receipts from [redacted]. All of this information was emailed to her on 5/10/16. A week later, I received an email from her. She was upset about the cost for the part that the tech used from his truck (12v driver) so we revised the invoice taking the cost of that part off and resent her the new invoice. The new cost at that time was $952, This occurred on 5/16. On 5/19 I then received another email from [redacted] stating that she still did not understand the break down and didn’t understand the Total Overhead cost. On 5/19 I responded to her email and explained our costs and stated that we did not have any hidden fee’s. On 5/26, I then received another email from [redacted]. This time, she was upset because of how long the tech was onsite. She said that he was only onsite from 11am-3pm. However, the tech was there around 10am and by the time he wrapped everything up and went to [redacted] it was close to 4pm. However, we told her we would revise the invoice again and take off the hour of drive time. We revised the invoice amount to $861 and resent the invoice. On 6/8, we finally received a reply from [redacted] stating that she was ok with that cost and she would pay the invoice. We have bent over backwards to help this customer. The invoice is now past due, and we have revised it three times. We have provide the customer in full detail everything that was completed at her location. Attached you will find our email communication, the service ticket and the two revised invoices that were sent to her. We value our customers and we do what we can to please them.

Check fields!

Write a review of Team Electric

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Team Electric Rating

Overall satisfaction rating

Address: 14457 Perham Drive, Moreno Valley, California, United States, 92553

Phone:

Show more...

Web:

This website was reported to be associated with Team Electric.



Add contact information for Team Electric

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated