Team Elite Physique Reviews (%countItem)
Team Elite Physique Rating
Address: 3749 S King St, Denver, Colorado, United States, 80236
Phone: |
Show more...
|
Web: |
|
Add contact information for Team Elite Physique
Add new contacts
Address: 3749 S King St, Denver, Colorado, United States, 80236
Phone: |
Show more...
|
Web: |
|
Add contact information for Team Elite Physique
On 27th March I purchased an item from the website for $67.79 (including postage).
On 22nd April (4 weeks after purchase), I contacted the seller (Adam Bonilla) via email to advise that I still had not received the item. I politely asked for a refund, as I no longer required the item, and I had expected it to be delivered much sooner. Whilst I appreciate there are delays at the moment due to COVID-19, it is now 6 weeks since purchase and I would expect to have received the item by now (I have received other online orders to the UK in a maximum 2 weeks since this order).
The reply I received from Adam was abusive and hostile - I was told that I was unreasonable, unrealistic, inpatient, inconsiderate etc - all simply because I had dared to ask him for a refund. Adam advised that it was not his fault that I had not received my item and instead I should contact the shipping company UPUS directly. I tried to contact UPUS myself, however I was not able to discuss the matter as the seller i.e. Adam) has to contact them. I emailed Adam again and asked him to contact UPUS but he refused and said he will not be emailing me any more (in addition to more abusive comments). He said he will give me a refund of the item only, but will not refund the cost of his shipping (again, stating it is not his fault). He will also not pay for the postage for me to return it. I do not know if I will ever receive the item, but if I do and am able to return it, I do think that it is fair that I pay for any of it as the item is unreasonably late.
The seller is not cooperating or replying to me. Are you able to help me get a refund, as I would rather avoid contact with him too as he is aggressive and rude.
This customer has been notified multiple times that her order has been shipped and due to the Coronavirus pandemic all orders are taking longer than normal for international shipping. Attached is the shipping confirmation and tracking info is Tracking #: *** for USPS. As you can see it has clearly been shipped within 2 days of order being received. She is demanding a refund and I informed this unreasonable customer that I can not refund a product that I do not have in inventory and that it is currently in London, she also has tracking information and is aware of this scenario. At this point she is demanding a refund when she will also be receiving a product though it is taking longer than normal, I am happy to refund the client when I receive the product back but I will not be refunding a client while package is clearly in delivery. She is not empathetic in any way of the small business person during this pandemic and even blaming me for slow delivery times of the London Royal Mail who's operating at 30% capacity, she is aware that if I refund her now I will be losing the money on her product and on her shipping which is roughly 80% of the costs of her purchase. Tracking proof has been provided, again when I receive product back she will get a refund but as of now it is still in route to the client, therefore I can not give her a refund as she will be receiving the product. She's welcome to mail it back for a refund once she receives it.
Complaint: ***
I am rejecting this response because:
The seller has only offered a partial refund which does not include postage. To clarify, the seller offers a refund for the product only and is refusing the make the full refund for the postage too. He also will not pay for the item to be returned back to him, and I do not want to pay to return an item and pay for delays that are not the customer's fault. The item has not yet been delivered to me, so I suggest that the seller organises his own discussion with the courier to cancel the delivery and get the item shipped back to him. Please note the insults and tone delivered by the seller - these are mild compared to his emails and he has advised me that he has blocked me so I cannot contact him further.
In summary, the seller has taken my money for an item 6 weeks ago and I have still not received it. The item is taking an unreasonable amount of time and as a result, I no longer need the item, and therefore would like a full refund, with no deductions for delivery postage and/or return postage. I was not made aware of the 6+week delivery times and this is stated no where on the website.
Sincerely
It's not a surprise and is irrelevant to me that the seller refuses my response. The item has been shipped, it is in London and she has tracking so can see the issue for herself is out of my hands and in Royal Mail's hands now. I will not be issuing a refund until I have the item to put back in to inventory as it is still on track to be sent to her and I would be out money as she is obviously uncooperative and would not go out of her way to send it back once received. Again, the slow delivery is due to the pandemic and USPS and Royal Mail of the UK, the item was clearly shipped as tracking shows within 24 hours and that's all I can do. I will not be wasting anymore time on this issue, I am happy to issue a refund once I have product in hand but do need that first just as any business would.
As I have mentioned multiple times now the only thing to do is to be patient, Royal Mail not USPS has the package and are holding all packages due to the pandemic. I can not request UK Royal Mail to send me the package back, that is not an option available to me. The package is in process of being shipped and if I give a refund now you will get the refund and the package and I will bear all the costs and lost revenue.
I would think a normal person would be understanding that due to this pandemic things are not taking normal time frames and small business owners are bearing the brunt of this. It is absolutely unfair of you to request a refund from me knowing the package is in route and frozen in UK Royal Mail. Again and for the last time, you can contact Royal Mail directly as you have the tracking number and are a UK citizen, it is not in the hands of the USPS so I have no option with the UK mail service. I
Shall I have package in hand I will gladly issue a refund but only then will you receive one or you need to put a claim in for a refund with Royal Mail. You are incredibly difficult and demanding and I will not be responding again as all of your options have been given to you on now 5 occasions. You can email me when package is in route and I’ll keep an eye out for it and issue your refund upon receiving the package. Your issue is with Royal Mail at this point not with me.
Complaint: ***
I am rejecting this response because:
The seller did not change his stance.
I still propose the 2 options stated in the previous message. There is no reason why he can't do this. In my opinion, he is taking this far too personally and is being deliberately awkward.
There is no reason why he won't contact the courier - other than he simply refuses.
He will not agree to make the refund for the postage I have paid, or the postage to return the item.
The seller clearly won't change his mind and will not make any attempt to contact the courier to get his package back. Likewise, he wants me, the buyer,to spend money sending a package back that I will not have any benefit from, and have not received in a timely manner. The buyer has no idea how very sympathetic I am to the pandemic, believe me I am. However I think he is using this as a scapegoat so that he doesn't have to provide a refund or make any effort to speak to the courier. I have received other parcels during the pandemic within 2 weeks from America. I strongly believe that, even given the pandemic, 6 weeks is unreasonable and I was never made aware of such lengthy delivery times. If I had have been made aware at the time of purchase, I would not have purchased the item.
Please can Revdex.com step in at this point and advise?
On 27th March I purchased an item from the website for $67.79 (including postage).
On 22nd April (4 weeks after purchase), I contacted the seller (Adam Bonilla) via email to advise that I still had not received the item. I politely asked for a refund, as I no longer required the item, and I had expected it to be delivered much sooner. Whilst I appreciate there are delays at the moment due to COVID-19, it is now 6 weeks since purchase and I would expect to have received the item by now (I have received other online orders to the UK in a maximum 2 weeks since this order).
The reply I received from Adam was abusive and hostile - I was told that I was unreasonable, unrealistic, inpatient, inconsiderate etc - all simply because I had dared to ask him for a refund. Adam advised that it was not his fault that I had not received my item and instead I should contact the shipping company UPUS directly. I tried to contact UPUS myself, however I was not able to discuss the matter as the seller i.e. Adam) has to contact them. I emailed Adam again and asked him to contact UPUS but he refused and said he will not be emailing me any more (in addition to more abusive comments). He said he will give me a refund of the item only, but will not refund the cost of his shipping (again, stating it is not his fault). He will also not pay for the postage for me to return it. I do not know if I will ever receive the item, but if I do and am able to return it, I do think that it is fair that I pay for any of it as the item is unreasonably late.
The seller is not cooperating or replying to me. Are you able to help me get a refund, as I would rather avoid contact with him too as he is aggressive and rude.
This customer has been notified multiple times that her order has been shipped and due to the Coronavirus pandemic all orders are taking longer than normal for international shipping. Attached is the shipping confirmation and tracking info is Tracking #: *** for USPS. As you can see it has clearly been shipped within 2 days of order being received. She is demanding a refund and I informed this unreasonable customer that I can not refund a product that I do not have in inventory and that it is currently in London, she also has tracking information and is aware of this scenario. At this point she is demanding a refund when she will also be receiving a product though it is taking longer than normal, I am happy to refund the client when I receive the product back but I will not be refunding a client while package is clearly in delivery. She is not empathetic in any way of the small business person during this pandemic and even blaming me for slow delivery times of the London Royal Mail who's operating at 30% capacity, she is aware that if I refund her now I will be losing the money on her product and on her shipping which is roughly 80% of the costs of her purchase. Tracking proof has been provided, again when I receive product back she will get a refund but as of now it is still in route to the client, therefore I can not give her a refund as she will be receiving the product. She's welcome to mail it back for a refund once she receives it.
Complaint: ***
I am rejecting this response because:
The seller has only offered a partial refund which does not include postage. To clarify, the seller offers a refund for the product only and is refusing the make the full refund for the postage too. He also will not pay for the item to be returned back to him, and I do not want to pay to return an item and pay for delays that are not the customer's fault. The item has not yet been delivered to me, so I suggest that the seller organises his own discussion with the courier to cancel the delivery and get the item shipped back to him. Please note the insults and tone delivered by the seller - these are mild compared to his emails and he has advised me that he has blocked me so I cannot contact him further.
In summary, the seller has taken my money for an item 6 weeks ago and I have still not received it. The item is taking an unreasonable amount of time and as a result, I no longer need the item, and therefore would like a full refund, with no deductions for delivery postage and/or return postage. I was not made aware of the 6+week delivery times and this is stated no where on the website.
Sincerely
It's not a surprise and is irrelevant to me that the seller refuses my response. The item has been shipped, it is in London and she has tracking so can see the issue for herself is out of my hands and in Royal Mail's hands now. I will not be issuing a refund until I have the item to put back in to inventory as it is still on track to be sent to her and I would be out money as she is obviously uncooperative and would not go out of her way to send it back once received. Again, the slow delivery is due to the pandemic and USPS and Royal Mail of the UK, the item was clearly shipped as tracking shows within 24 hours and that's all I can do. I will not be wasting anymore time on this issue, I am happy to issue a refund once I have product in hand but do need that first just as any business would.
As I have mentioned multiple times now the only thing to do is to be patient, Royal Mail not USPS has the package and are holding all packages due to the pandemic. I can not request UK Royal Mail to send me the package back, that is not an option available to me. The package is in process of being shipped and if I give a refund now you will get the refund and the package and I will bear all the costs and lost revenue.
I would think a normal person would be understanding that due to this pandemic things are not taking normal time frames and small business owners are bearing the brunt of this. It is absolutely unfair of you to request a refund from me knowing the package is in route and frozen in UK Royal Mail. Again and for the last time, you can contact Royal Mail directly as you have the tracking number and are a UK citizen, it is not in the hands of the USPS so I have no option with the UK mail service. I
Shall I have package in hand I will gladly issue a refund but only then will you receive one or you need to put a claim in for a refund with Royal Mail. You are incredibly difficult and demanding and I will not be responding again as all of your options have been given to you on now 5 occasions. You can email me when package is in route and I’ll keep an eye out for it and issue your refund upon receiving the package. Your issue is with Royal Mail at this point not with me.
Complaint: ***
I am rejecting this response because:
The seller did not change his stance.
I still propose the 2 options stated in the previous message. There is no reason why he can't do this. In my opinion, he is taking this far too personally and is being deliberately awkward.
There is no reason why he won't contact the courier - other than he simply refuses.
He will not agree to make the refund for the postage I have paid, or the postage to return the item.
The seller clearly won't change his mind and will not make any attempt to contact the courier to get his package back. Likewise, he wants me, the buyer,to spend money sending a package back that I will not have any benefit from, and have not received in a timely manner. The buyer has no idea how very sympathetic I am to the pandemic, believe me I am. However I think he is using this as a scapegoat so that he doesn't have to provide a refund or make any effort to speak to the courier. I have received other parcels during the pandemic within 2 weeks from America. I strongly believe that, even given the pandemic, 6 weeks is unreasonable and I was never made aware of such lengthy delivery times. If I had have been made aware at the time of purchase, I would not have purchased the item.
Please can Revdex.com step in at this point and advise?
On 27th March I purchased an item from the website for $67.79 (including postage).
On 22nd April (4 weeks after purchase), I contacted the seller (Adam Bonilla) via email to advise that I still had not received the item. I politely asked for a refund, as I no longer required the item, and I had expected it to be delivered much sooner. Whilst I appreciate there are delays at the moment due to COVID-19, it is now 6 weeks since purchase and I would expect to have received the item by now (I have received other online orders to the UK in a maximum 2 weeks since this order).
The reply I received from Adam was abusive and hostile - I was told that I was unreasonable, unrealistic, inpatient, inconsiderate etc - all simply because I had dared to ask him for a refund. Adam advised that it was not his fault that I had not received my item and instead I should contact the shipping company UPUS directly. I tried to contact UPUS myself, however I was not able to discuss the matter as the seller i.e. Adam) has to contact them. I emailed Adam again and asked him to contact UPUS but he refused and said he will not be emailing me any more (in addition to more abusive comments). He said he will give me a refund of the item only, but will not refund the cost of his shipping (again, stating it is not his fault). He will also not pay for the postage for me to return it. I do not know if I will ever receive the item, but if I do and am able to return it, I do think that it is fair that I pay for any of it as the item is unreasonably late.
The seller is not cooperating or replying to me. Are you able to help me get a refund, as I would rather avoid contact with him too as he is aggressive and rude.
This customer has been notified multiple times that her order has been shipped and due to the Coronavirus pandemic all orders are taking longer than normal for international shipping. Attached is the shipping confirmation and tracking info is Tracking #: *** for USPS. As you can see it has clearly been shipped within 2 days of order being received. She is demanding a refund and I informed this unreasonable customer that I can not refund a product that I do not have in inventory and that it is currently in London, she also has tracking information and is aware of this scenario. At this point she is demanding a refund when she will also be receiving a product though it is taking longer than normal, I am happy to refund the client when I receive the product back but I will not be refunding a client while package is clearly in delivery. She is not empathetic in any way of the small business person during this pandemic and even blaming me for slow delivery times of the London Royal Mail who's operating at 30% capacity, she is aware that if I refund her now I will be losing the money on her product and on her shipping which is roughly 80% of the costs of her purchase. Tracking proof has been provided, again when I receive product back she will get a refund but as of now it is still in route to the client, therefore I can not give her a refund as she will be receiving the product. She's welcome to mail it back for a refund once she receives it.
Complaint: ***
I am rejecting this response because:
The seller has only offered a partial refund which does not include postage. To clarify, the seller offers a refund for the product only and is refusing the make the full refund for the postage too. He also will not pay for the item to be returned back to him, and I do not want to pay to return an item and pay for delays that are not the customer's fault. The item has not yet been delivered to me, so I suggest that the seller organises his own discussion with the courier to cancel the delivery and get the item shipped back to him. Please note the insults and tone delivered by the seller - these are mild compared to his emails and he has advised me that he has blocked me so I cannot contact him further.
In summary, the seller has taken my money for an item 6 weeks ago and I have still not received it. The item is taking an unreasonable amount of time and as a result, I no longer need the item, and therefore would like a full refund, with no deductions for delivery postage and/or return postage. I was not made aware of the 6+week delivery times and this is stated no where on the website.
Sincerely
It's not a surprise and is irrelevant to me that the seller refuses my response. The item has been shipped, it is in London and she has tracking so can see the issue for herself is out of my hands and in Royal Mail's hands now. I will not be issuing a refund until I have the item to put back in to inventory as it is still on track to be sent to her and I would be out money as she is obviously uncooperative and would not go out of her way to send it back once received. Again, the slow delivery is due to the pandemic and USPS and Royal Mail of the UK, the item was clearly shipped as tracking shows within 24 hours and that's all I can do. I will not be wasting anymore time on this issue, I am happy to issue a refund once I have product in hand but do need that first just as any business would.
As I have mentioned multiple times now the only thing to do is to be patient, Royal Mail not USPS has the package and are holding all packages due to the pandemic. I can not request UK Royal Mail to send me the package back, that is not an option available to me. The package is in process of being shipped and if I give a refund now you will get the refund and the package and I will bear all the costs and lost revenue.
I would think a normal person would be understanding that due to this pandemic things are not taking normal time frames and small business owners are bearing the brunt of this. It is absolutely unfair of you to request a refund from me knowing the package is in route and frozen in UK Royal Mail. Again and for the last time, you can contact Royal Mail directly as you have the tracking number and are a UK citizen, it is not in the hands of the USPS so I have no option with the UK mail service. I
Shall I have package in hand I will gladly issue a refund but only then will you receive one or you need to put a claim in for a refund with Royal Mail. You are incredibly difficult and demanding and I will not be responding again as all of your options have been given to you on now 5 occasions. You can email me when package is in route and I’ll keep an eye out for it and issue your refund upon receiving the package. Your issue is with Royal Mail at this point not with me.
Complaint: ***
I am rejecting this response because:
The seller did not change his stance.
I still propose the 2 options stated in the previous message. There is no reason why he can't do this. In my opinion, he is taking this far too personally and is being deliberately awkward.
There is no reason why he won't contact the courier - other than he simply refuses.
He will not agree to make the refund for the postage I have paid, or the postage to return the item.
The seller clearly won't change his mind and will not make any attempt to contact the courier to get his package back. Likewise, he wants me, the buyer,to spend money sending a package back that I will not have any benefit from, and have not received in a timely manner. The buyer has no idea how very sympathetic I am to the pandemic, believe me I am. However I think he is using this as a scapegoat so that he doesn't have to provide a refund or make any effort to speak to the courier. I have received other parcels during the pandemic within 2 weeks from America. I strongly believe that, even given the pandemic, 6 weeks is unreasonable and I was never made aware of such lengthy delivery times. If I had have been made aware at the time of purchase, I would not have purchased the item.
Please can Revdex.com step in at this point and advise?