Team Enoch Reviews (%countItem)
Team Enoch Rating
Address: 8940 Creek Run Rd, Fort Worth, Texas, United States, 76120-3949
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Enoch was so great! They were efficient and affordable. They helped us figure out the best options for lighting for what we were looking for in our house. We will be using them again in the future for more projects.
The work was done promptly and was very affordable in fixing and adding a circuit which another company more expensive did not do properly. Highly recommended!
I needed an electrician, a plumber and someone who could replace my heating and air conditioning system. I called two companies other than Team Enoch Dallas and both of those companies gave me quotes higher than Team Enoch. I ended up using Team Enoch and was extremely happy with the results. Honesty, trust, professionalism, efficiency and pride in their work is their attitude. I am a Team Enoch fan and will use them and refer them to my friends on any electrical, plumbing or heating & air conditioning work. Thanks for the great job, Team Enoch!
Enoch Electric has been truly an excellent company to work with. They attacked my unique project and helped me every step of the way. Everyone who showed up to do the work was knowledgeable, kind and courteous. It was a pleasure working with the owner. Beyond professional!
Outstanding quality of work done and professionalism. They were timely in coming out and were honest right upfront about everything. Their technicians arrived right on time and replaced our water heater quickly. We highly recommend Enoch and will use them again.
We have used Team Enoch for both our electrical and our plumbing needs. We found them to be very professional, hard working and very knowledgeable.
They arrive within the scheduled window of time and they answer any and all questions that you may have. They are hard workers and really go out of their way to help their customers!
Special thanks to Preston, Nick (who helped us even when he was sick) Renee, Juan and Jonathan for all your help! Also to the two gentlemen who worked long into Halloween night to help us with our plumbing issues. I'm sorry I didn't get your names.
We will definitely use them again and highly recommend them! A+++++
Excellent price and service. My water heater needed replacing. I had several estimates for the job, but Enoch was the best price with the same service, warranty and brand water heater, others were offering. The job was done on time. Preston was easy to do business with and Juan, the Plummer, was efficient, courteous, and took extra care in protecting my floors. I will definitely use them again. I would recommend Enoch plumbing to anyone in need of excellent service
I employed Enoch electrical to install two new AC systems at the fourplex. The systems were installed on separate days, and the second system was installed over the process of about a week. On July 6th Enoch stated they could not complete the install of the second unit on the same day because the electric service was not on. When I went to inspect, I noticed that they had cut 16" from the original air handler stand and dropped the unit down almost to the floor. Because the unit was now too low to the ground to drain through the original condensate line, then had installed a pump to compensate. Our contract stated that they would install condensate lines, no pump. I have a recorded phone conversations and text conversation on where I stated that I did not want a pump, and wanted the unit raised to the height of the original while they were next there completing the install. They did not do as agreed, completed the install with the pump. They have since refused to correct the problem. I paid the entire amount except for the final $500, and requested that they correct the install for the final amount. They refused, and forced the final payment with threat of Collections. They have now been paid $8000 in full for the faulty installation.
HI ***,
I'm sorry you had a bad experience with us. You hired us for ~15 jobs and this one (along with all the others) went smoothly. However, the frustration you had was with how we addressed the condensate. As I told you on the phone the way in which we installed the system actually cost us more $ so the only reason why we did it this way was in order to get better access to the supply plenum to ensure proper sealing of the air. I told you I'd be happy to warranty the pump for longer than the system but you were insistent on simply re-installing the air handler.
At the time 1/3 of your bills to us were unpaid. Some of them were ~$400 and others were $65 payments. Since then you've paid off most of your invoices except for 3 of them. This is the reason why we were unwilling to address this issue. We are a company who desires excellent relationships with all our customers and we stand behind our efforts. However, it's not just consumers who are taken advantage by shady businesses. Because we are a high volume / high value contractor inevitably there are a certain percentage of customers who attempt to not pay. Usually we have zero leverage in these situations because these people don't care if their bill is sent to collections. Obviously you did and started to pay your bills. Thank you for that.
Your second complaint was related to us not going back to a house that had a clogged condensate on a system we installed that was still under warranty. I have two things I'd like to point out with this.
1. At this point when you called in this warranty call 1/3 of your invoices were unpaid. I told you I'd be happy to go back out if you would please close out your invoices. Your response was that this particular invoice had been paid. That was true. However, your other invoices were not and as I explained above we had no other leverage with you to pay off your invoices. Some of the invoices were small $65 diagnostic/service fees. It appeared to us that you were intending to never pay (as months had passed on many of them). Had you paid your invoices we would have gladly gone out to address. You eventually did (most of them) but this was weeks after you had another contractor out.
2. You pointed out that we never cleared the condensate lines during installation. That's not true. If the condensate lines had been clogged post our installation the system would have tripped the float switch 2 to 8 hours after installation. Air conditioners produce a TON of water. However, the system operated just fine for months with water flowing through the condensate lines and draining properly. Obviously they condensate got clogged over the course of months post install. In fact, it very well could have been the plumbing lines that were clogged (which the condensate feeds into). That is VERY common with rental properties. For this reason we always pour a cup of bleach through the condensate lines for rental properties when we do our yearly or bi-yearly service. As a homeowner of multiple rental properties you must be familiar with this. For that reason I can't help but think the way you wrote your review/reply was more intended to hurt our reputation than it was to truly address an issue. But I suppose I could be wrong?
Anyway, if possible, my preference is always to bury the hatchet on any disagreement as long as it's truly an equitable outcome. If you'd like feel free to call me (you have my cell), and we can determine if there is a way to peacefully part ways. I am willing to do the re-install on the air handler provided you close out the remaining invoices. And I am willing to discuss other resolutions.
Regards
Complaint: ***
I find it interesting that you took 4 months to come up with an excuse that the bad install was done that way to "ensure proper sealing of air." You never set foot in that property and considering the poor communication within your company I doubt that you even have pictures of the unit.
There is plenty of space above the plenum to seal the air, and plenty of space below to connect to the condensate lines. This was a lazy install, the legs were cut off way too short and in order to avoid raising the unit to be able to use a passive condensate line, you counteracted your error by installing the pump. The fact that your mistake cost you money for a pump does not mean that it was a superior install. If proper air sealing was necessary, tell me why they were able to install the upstairs unit correctly?
You mention warrantying the pump for longer than the system; there is no warranty on the system since you did not provide proof that the 10 year manufacturer warranty was ever filed, and you did not even honor the labor warranty at the Spicewood house 3 months after install.
The invoice for Spicewood was 100% paid. A professional company would have the ability to differentiate between different properties, and be able to see that they are different accounts. A proper flush of the condensate system would have ensured that the pipe did not stop up within 3 months of installation. I personally saw how much black slime was inside the pipe, (and how much trash left under the unit) far more that what could grow in a 3 month period. They lines shouldn't be on the verge of being stopped up on a new install. It should be flushed completely clear so that your 1 year labor warranty is never even called in to use. Your "cup of bleach" is just another example of shoddy, half assed work.
In any case, I believe you have no idea what they did or didn't do, since you don't do the installs and don't communicate with the installers. However, feel free to prove me wrong by describing the lines. They're pretty distinctive and shouldn't be hard to remember.
You incessantly mention 1/3 bills being unpaid, but forget that they were unpaid because YOU refused to correct your mistake in order to receive final payment. You forget that they unpaid $315 was for UNAUTHORIZED work due to the poor communication within your company. A simple phone call was all that was necessary to your 15+ jobs repeat customer to see if she wanted a $250 capacitor.
You're welcome to prove to me wrong, and that then that your company is as good as you say.
Refund the $165 that I had to pay for Spicewood because you wouldn't honor your labor warranty,
Send me proof that the Goodman warranty for the two units at Cannon were filed with the manufacturor.
Raise the condensate unit as you said you would once full payment was sent.
I am rejecting this response because:
Regards
Did not honor warranty.
Enoch installed a brand new heat pump system and electric box at this address on
On July 12th 2019, a check for the total due of $7260 was mailed, and was cashed by Team Enoch the following week.
On July 5th I ordered a diagnostic at a different property. Team Enoch went out and replaced the capacitor without contacting me about it. They billed me the $65 diagnostic and an additional $250 for the unauthorized work. The system stopped working soon after they left. The next day the went out and diagnosed the blower motor was bad. They billed a second diagnosis fee of $65 and quoted over $835 to replace the blower motor. I purchased the blower motor myself online for $165 and had it installed by a licensed AC guy for $150. I disputed the unauthorized repair and the double diagnosis fee and requested that they correct the invoice to $65 for the single correct diagnosis. *** refused to do this.
On Sept 19 the new system at Spicewood stopped working. Despite the fact that the system had been paid for in full, *** at Team Enoch refused to honor the 1 year labor warranty on Spicewood because he said there was outstanding amounts owed for work done at the other property. Because of the extreme heat I had no choice but to have a different AC company to go out on Sept 20th. The system was not working due to the condensate lines which had not been cleared during the install. They were completely stopped up with what looked like 40 years of mold and slime, and had to be flushed and cleared. A professional installer would have ensured the condensate lines were clear when installing a new system.
We refunded *** the amount she requested. Furthermore we also met a handful of other demands she made apart from the refund request. She has stated she would remove all negative content she posted on multiple websites as well as on the Revdex.com. A week ago she stated she is waiting for the check to clear. I imagine it has cleared by now so presuming she does what she says this complaint should be resolved.
I have had this company out to my house a number of them. Each time they have done the work in a timely manner, they are professional and have been careful with the items they were working on an the things around them. Their prices have always been fair and in my option have a very positive value to cost relationship. I usually fell I received more than a fair value for money spent. I would highly recommend this company to everyone, it is hard to find better people to work with now a days.
Thank you for coming to my mom’s home during her stay in the hospital. She is so afraid of service companies so you got her toilet taken up and repaired in under an hour! You came early and on time! Jaun was polite and very efficient! Thank you, we will use you again!!!
Jaye P
Very professional and did quality work I would definitely recommend this company to any I know
Team Enoch is amazing. I’ve used them to replace my Water Heater, and AC. Team Enoch technicians are very knowledgeable and patient to work with. They walk me through all my opinions and helped me get the best value for what I need. I recommend them to everyone, I trust them a 100%.
I hired Enoch Electric, Water & air to install an AC unit in my house. I placed the order on 9-3-18 for $5,380.00 for a install on 10-7-19. for unforeseen circumstances I had to cancel because we are selling our house. When I sent Myles an email on 10-1-19 advising him of this he said the down payment is non-refundable. As you will see in the paper work nowhere does it show non-refundable.
in the text he said it is implied.
He has done no work for me and performed no services for me. I am not sure why thinks he should get to keep my money. He should still have this system that he will still be able to sell and make money on it plus the money he is wanting to keep of mine. Why is it ok for me to loose the money but not for him? It is only fair that he returns it.
I'm sorry for our tardy response to your complaint. We had an issue with the e-mail address that our Revdex.com account was linked to so I had not received this complaint. You can I dialogued briefly through text on this and we disagreed on whether a deposit/downpayment is an agreed upon contract. Please research this further when you're able - a deposit/downpayment is indeed a contract for work performed. Aside from the fact we purchased and stored this equipment (which was an investment of time/$) the whole point of taking deposits was to ensure full commitment from customers that they would be indeed perform the work. We designated that day to your install and were unable to fill that schedule. You asked the question on why you should lose money. I assure you that the deposit did not even cover our losses for pre-purchasing/picking-up/storing of equipment as well as not being able to fill that slot which had been committed to your home.
A deposit is indeed not just an implied contract but it's also an explicit contract. It's not our fault that you changed your mind less than a week prior to the install nor should we exclusively suffer for it. I would like to kindly ask that consider whether your demand is indeed fair. We pre-sold 32 AC Systems and required a deposit in order for people to take advantage of exceptional discounts offered by our supplier (as well as us). Why would we even bother taking deposits if it wasn't a contractual agreement? It would be pointless to do so. The deposit was a guarantee that we would not lose money in case someone backed out (such as yourself). Thankfully, we were fortunate to be able to complete the other projects.
I would propose you come into our office and discuss in person if you'd like. Often times face to face personal discussions yield better outcomes. Although I'm unwilling to return the deposit I may be willing to provide some other service to lessen the blow. If your reasoning for cancelling is indeed that you're selling your home I have no doubt you'll have inspection items that will need to be addressed. Kind Regards
Requested work over the phone did not translate to the technician/equiptment who arrived at my home. Completely wasted my week planning for this work. Poor customer communications and would not recommend their services.
Paid $75 for the removal of an existing ceiling fan and installation of a new ceiling. The fan is wobbly even at the lowest speed. My wood bean was damaged (paint was peeled off during install) I am requesting this to be fixed. I am asking. Very dissatisfied with the install. I was told by a person from Enoch that they would get back to me this morning Aug 27)and I have not heard from them yet (it is after 4pm). I sent a picture to Enoch Company of the damage the same day of the install (Monday Aug 26 2019). The technician said of he leveled the fan it would be too expensive for me to afford. He asked me to do it myself. I paid for a proper fan installation not a mediocre fan installation.
My name is *** and I'm the owner of Enoch. I'm sorry that you had a bad experience with your fan install. There are a few things I've gathered from reading over the invoices:
The previous fan had a larger base that covered more of the beam. Taking down that fan revealed the area behind the base that you're describing and attributing to us. *** has told me he pointed it out immediately upon removing the fan. Perhaps if you have a family photo or something of that space you can reference back to to see the old fan you can verify what I'm describing.
Regarding the fan being wobbly, I'm seeing in our scheduling program that the technician discussed with your wife that due to the design of the downrod shaft that a balancing kit would need to be provided to address the issue you're describing. However, I'm also seeing that we did a poor job responding timely to your wobble complaint and we should have followed up with you directly on that. That is our fail. Although no excuse justifies our poor response to you in this situation I would like to share that we are a high volume company who achieves exceptional value by doing a tremendous amount of volume and attempting to create a very efficient process. For various reasons this process broke down with your appointment - in part due to some scheduling issues at the get-go.
With that said I'm happy to give you your $75 back and for the sake of avoiding any future conflict I would kindly request that if you choose to use us again for any future plumbing, electrical, HVAC or roofing needs that you call me directly to discuss job and schedule if desired. I've already provided you my direct cell #. Assuming you're ok with this, you can let me know how you'd like your reimbursement to be provided. Like all of our customers we welcome you to visit our main office as it's always good to discuss things face to face as so much can get lost in translation over written communication.
Kindest Regards,
***
Team Enoch
Revdex.com:
I accept the $75 refund in form of a check mailed to my address. ***.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
My name is ***. My property address is ***
Vandals stole a portion of the copper wiring from the telephone pole to the electric meter attached on the back wall of the property. I contacted Enoch Electric to fix the damages. On Friday January 26, 2018 their electrician repaired the damages and submitted a job invoice which was signed by the electrician and myself. The job invoice listed one hour forty minutes labor and materials of 36 feet of 2/0 copper wiring and one weather head. No prices were listed.
I received an second invoice from Enoch Electric for $950 later that day by email, broken down $550 for repairs and $400 for a permit. This did not agree to the job invoice I received at the time of repairs from the electrician. So on Saturday, the 27th, I called the company and questioned the differences. After discussion, I received a third invoice for $750 shorty after the discussion, broken down $550 for repairs and $400 for a permit and $200 discount.
I maintain the correct invoice amount is as follows. The one hour and forty minutes of labor at $75 per hour, per Enoch Electric, for $125. The electrician went to the Home Depot for the materials. The price of 2/0 copper wiring from the Home Depot is $2.65 according to their website for $95.40, and the cost of the weather head is $8.95. My calculation of the charges based on the above is $229.35. These are the charges listed on the job invoice signed by the electrician and myself.
Although there is nothing explicitly false about this complaint it's incomplete. I think it's fair to get an exact list of events.
*** called our office the week of 01/22/17. He said his home had been vandalized and the copper was stolen out of the meter base. He said he called Encore for help and they came out and took his meter base and said he needed to call an electrician to repair. *** spoke with our lead estimator, ***. *** told *** because Encore had taken the meter base a permit would need to be pulled with the city of FW, the repairs would need to be done and then the city of FW would need to inspect the repairs and release the permit. *** said unfortunately the permit fee we charge is almost as much as the amount we would be charging for repairs (~$500). *** then asked *** how he found us and he said the Revdex.com. *** encouraged *** to get 2nd opinions and/or call the city to verify that permits would need to be pulled. *** declined and instead opted to schedule the work.
We went out the following day and after inspecting the job initially went to the supply house to buy the wire, weatherhead, etc to repair the service. He was handed an invoice for the time the electrician spent on the job (which did not include his initial inspection/purchasing). Afterwards he was invoiced for essentially exactly what he was quoted over the phone $400 for the permit and $550 for the repairs (labor and materials).
*** called and disputed the charges. He said the job was done faster than we anticipated by *** and should be less expensive. He then disputed what we charge for our permitting and asked to see the receipts of permit fees/registration payments. *** told *** that our permit fee was clearly communicated beforehand and is in line with industry but is not reflective of cost of registration and permitting. It's a charge that reflects the time it takes to pull the permit, scheduling the inspection, as well as having a masters license (our master electrician is obviously paid which allows us to operate as contractors). At this point we became suspicious that he was reaching to minimize his bill.
Nevertheless, in hopes it would aid in customer service and minimize any conflict we agreed to discount the labor from $550 to $350. This reflected a 30% lower bill than what he had been quoted over the phone.
We scheduled the inspection with the city and the inspection passed. We called *** to collect payment and he did not answer. Since then we've called *** 4 times, sent e-mails, and text messages. No response. Then he submits this Revdex.com complaint. The discouraging part of this is that the bill he was quoted was fair, clearly communicated with him beforehand, and he was encouraged to get 2nd opinions. It's possible *** is so angry that his house was vandalized that he's taking it out on us, the electrician he hired, to vent his frustration. Or, perhaps, he intended from the beginning to use the Revdex.com as leverage to dispute the charges. It's hard not to speculate but the whole thing feels very wrong.
Hopefully the Revdex.com will not remove this from our response because this is the most important thing I want to share.
We believe God created man in his image and we believe God so loved his creation (US) that he sent his son, Jesus Christ, from heaven to earth to live a perfect life and ultimately die at our hands (man's hands) in order to serve as an ultimate sacrifice for our sins. In light of this we believe all of us are in need of this forgiveness God provides if we accept Jesus' sacrifice.
***, deep down I believe you know you're cheating us. However, we recognize that we have been forgiven for many sins also and so we choose to forgive you for yours. We aren't a wealthy company so it hurts in the rare times when someone does cheat us. However, God is our ultimate provider and believe he will continue to do so. You can keep the money. If, by chance, you have a change of heart and feel what you did is wrong we would like to ask you to instead of paying us come visit our church, Watermark. It's a church that we believe loves people, will love you and your wife, and give you an opportunity to love others. You will die one day, maybe soon. Please do everything you can to be prepared for what comes after.