Extreemly rude service from service manager I contacted Team Ford on March 1, regarding an ongoing issue relating to my vehicleI spoke to Rachel, the Service ManagerI explained to her the situation and the issue escalatedI explained to her that I had been to the dealership before and had not received what I thought was acceptable serviceShe stated that the service ticket was voided out, because, in her words, "I probably lost my temper and that is why he just ignored your request"
Dishonest, unfair and disrespectful business Made an agreement with sales person earlier today A deposit was given and I explained I would fly out and complete the purchase Two hours later, I called back to Team Ford I was then told someone else bought the vehicle The fine sales people sold the vehicle that I was told was available and put a down payment on No concern over the fact that I cannot get my money back for the plane ticket I purchasedI gave them a deposit in good faith I spent $on a plane ticket, the sales manager made it clear They are unethical and dishonet
I took my year old Lincoln in for AC service They charge $merely to diagnose issueThey called to bid an addl $2,100+ to replace the compressor and condenser orifice They offer a two-year guarantee, and I'm sure they use genuine, new partsThat doesn't fully explain the gap in the quote I got down the street at a shop for
We purchased a car and the transmission went out and they are holding us hostage to them
I purchased a car for my daughter who is a college student We purchased a certified used Ford *** The other day the car stopped working Ford had the car towed to their service center A service rep called my daughter and advised her that the transmissions on these cars are faulty, the parts they need are on back order (35,000) and they cannot repair the car until OctoberWhen we went in to the dealer they said they could TRY to fix it sooner Our question to them was, how did you sell us a car when the dealer KNEW there were transmission problems? We tried to work with the dealer...tried getting the version through ***t and we didn't get it They then said we can try to get the money from our credit union...when we did that, it raised the payment to double So we asked for the money back on the vehicle and they won't do it Then we tried to get a used vehicle off th
Absolutely amazing service Had to get my clutches on my Fiesta replaced After absolute horrible service at Ford Country in Henderson I looked for another dealership for my warranty work A friend suggested Team Ford and despite it being on the other side of town I took his advice and I'm so happy I did The service department employee, Stephanie, was great She was friendly, knowledgeable, and always kept me informed I expected my car to be in for a while but they got it back to me by 1pm the following day The car runs great! It relieving to know there is somewhere in town I can rely on when I need the help with my car Typically when it's recall or warranty work, I've found dealerships don't make it a priority, never felt like that here Thanks Team Ford! I'll be back for any and all service I need
Advertise price gets laughed at when expecting to purchase a vehicle
Truck advertised at $and that price is laughed at and said they would go no lower than $
My Vehicle has a recall and the repair is not being honoredThe recalled part has failed leaving my car inoperable
I received a recall notification 14Sfrom Ford about my ***The recall was for a faulty torque sensor that would either be reprogrammed or replacedBecause it had not yet failed or produced a service code the Ford service center just reprogramed itJust recently the torque sensor failed and my steering locked up or lost power while driving through a parking lotI did not have the strength to turn the wheel and had to just stop and leave the car in the lot until someone could come help meI brought my car back to the same dealership that performed the original recall repair and am being told that the recall has been performed and now I must pay them to replace the torque sensorAfter spending time researching the issue online I discovered that this is a widespread problemIt is apparent that ford is only replacing the sensors if they have already
I WAS CHARGED FOR A *** SYSTEM THAT I DID NOT WANT AND CANNOT REGISTER
I *** WAS IN THE MARKET TO PURCHASE A NEW FROM TEAM FORD IN LAS VEGASDURING MY CONVERSATION WITH SALESMAN DENNIS *** I TOLD HIM I WAS NOT INTERESTED IN THE *** SYSTEM HE THEN EXPLAINED TO ME THAT I WOULD NOT BE CHARGED FOR THE SYSTEM THAT THEY INSTALL THEM ON EVERY TRUCK ON LOT BECAUSE OF PRIOR THEFT THAT WAS OCCURRING ON LOT BEFORE THEY WERE PURCHASED AND THAT THE *** SYSTEM CANT BE REMOVED BUT I WOULDNT BE CHARGED , HE DENIES SAYING THAT WITCH IS OLD SCHOOL SALESAS I WAS IN FINANCE FINISHING MY PAPER WORK MARIO *** , NOT REALIZING THAT THEY WERE CHARGING ME FOR THE SERVICE AFTER REVIEWING ALL MY DOCS AND TRYING TO REGISTER *** IT SIMPLY SAYS WHAT COUNTIES IT CAN BE ACTIVATED IN AND *** IS NOT ON THERE LIST CALLING *** TWICE THEY SAID IT CANT BE REGISTEREDAFTER CALLING MY SALES REP DENNIS *** HE DENIED TELLING ME IT WAS INCLUDED AND EVEN HUNG UP THE PHONE
Dishonest, unfair and disrespectful business
Made an agreement with sales person earlier today A deposit was given and I explained I would fly out and complete the purchase Two hours later, I called back to Team Ford I was then told someone else bought the vehicle The fine sales people sold the vehicle that I was told was available and put a down payment on No concern over the fact that I cannot get my money back for the plane ticket I purchasedI gave them a deposit in good faith I spent $on a plane ticket, the sales manager made it clear They are unethical and dishonet
Extreemly rude service from service manager
I contacted Team Ford on March 1, regarding an ongoing issue relating to my vehicleI spoke to Rachel, the Service ManagerI explained to her the situation and the issue escalatedI explained to her that I had been to the dealership before and had not received what I thought was acceptable serviceShe stated that the service ticket was voided out, because, in her words, "I probably lost my temper and that is why he just ignored your request"
I bought my F-new in April 2014, Greg was my salesmanhe made it a real pleasure to do businessGreg ensured that my kids had food and my wife and I had coffee and drinksThe test drive was comprehensive and though I was looking for a VGreg found an Ecoboost that fit all my other needs and proved to me that it was the better choice, it has beenthe financing portion was quick and easy, and the finance manager was a pleasureI felt like I was truly respectedthe service department is hit or miss, howeverA few time the service rider was kind of rudebut this is not typical of all of the repsthe service is always swift and they have fixed all of my issues fully to my approvalI recommend all of my friends and colleaguesBest dealership experience I have ever had
Extreemly rude service from service manager I contacted Team Ford on March 1, regarding an ongoing issue relating to my vehicleI spoke to Rachel, the Service ManagerI explained to her the situation and the issue escalatedI explained to her that I had been to the dealership before and had not received what I thought was acceptable serviceShe stated that the service ticket was voided out, because, in her words, "I probably lost my temper and that is why he just ignored your request"
Dishonest, unfair and disrespectful business Made an agreement with sales person earlier today A deposit was given and I explained I would fly out and complete the purchase Two hours later, I called back to Team Ford I was then told someone else bought the vehicle The fine sales people sold the vehicle that I was told was available and put a down payment on No concern over the fact that I cannot get my money back for the plane ticket I purchasedI gave them a deposit in good faith I spent $on a plane ticket, the sales manager made it clear They are unethical and dishonet
I took my year old Lincoln in for AC service They charge $merely to diagnose issueThey called to bid an addl $2,100+ to replace the compressor and condenser orifice They offer a two-year guarantee, and I'm sure they use genuine, new partsThat doesn't fully explain the gap in the quote I got down the street at a shop for
We purchased a car and the transmission went out and they are holding us hostage to them
I purchased a car for my daughter who is a college student We purchased a certified used Ford *** The other day the car stopped working Ford had the car towed to their service center A service rep called my daughter and advised her that the transmissions on these cars are faulty, the parts they need are on back order (35,000) and they cannot repair the car until OctoberWhen we went in to the dealer they said they could TRY to fix it sooner Our question to them was, how did you sell us a car when the dealer KNEW there were transmission problems? We tried to work with the dealer...tried getting the version through ***t and we didn't get it They then said we can try to get the money from our credit union...when we did that, it raised the payment to double So we asked for the money back on the vehicle and they won't do it Then we tried to get a used vehicle off th
Absolutely amazing service Had to get my clutches on my Fiesta replaced After absolute horrible service at Ford Country in Henderson I looked for another dealership for my warranty work A friend suggested Team Ford and despite it being on the other side of town I took his advice and I'm so happy I did The service department employee, Stephanie, was great She was friendly, knowledgeable, and always kept me informed I expected my car to be in for a while but they got it back to me by 1pm the following day The car runs great! It relieving to know there is somewhere in town I can rely on when I need the help with my car Typically when it's recall or warranty work, I've found dealerships don't make it a priority, never felt like that here Thanks Team Ford! I'll be back for any and all service I need
Advertise price gets laughed at when expecting to purchase a vehicle
Truck advertised at $and that price is laughed at and said they would go no lower than $
My Vehicle has a recall and the repair is not being honoredThe recalled part has failed leaving my car inoperable
I received a recall notification 14Sfrom Ford about my ***The recall was for a faulty torque sensor that would either be reprogrammed or replacedBecause it had not yet failed or produced a service code the Ford service center just reprogramed itJust recently the torque sensor failed and my steering locked up or lost power while driving through a parking lotI did not have the strength to turn the wheel and had to just stop and leave the car in the lot until someone could come help meI brought my car back to the same dealership that performed the original recall repair and am being told that the recall has been performed and now I must pay them to replace the torque sensorAfter spending time researching the issue online I discovered that this is a widespread problemIt is apparent that ford is only replacing the sensors if they have already
I WAS CHARGED FOR A *** SYSTEM THAT I DID NOT WANT AND CANNOT REGISTER
I *** WAS IN THE MARKET TO PURCHASE A NEW FROM TEAM FORD IN LAS VEGASDURING MY CONVERSATION WITH SALESMAN DENNIS *** I TOLD HIM I WAS NOT INTERESTED IN THE *** SYSTEM HE THEN EXPLAINED TO ME THAT I WOULD NOT BE CHARGED FOR THE SYSTEM THAT THEY INSTALL THEM ON EVERY TRUCK ON LOT BECAUSE OF PRIOR THEFT THAT WAS OCCURRING ON LOT BEFORE THEY WERE PURCHASED AND THAT THE *** SYSTEM CANT BE REMOVED BUT I WOULDNT BE CHARGED , HE DENIES SAYING THAT WITCH IS OLD SCHOOL SALESAS I WAS IN FINANCE FINISHING MY PAPER WORK MARIO *** , NOT REALIZING THAT THEY WERE CHARGING ME FOR THE SERVICE AFTER REVIEWING ALL MY DOCS AND TRYING TO REGISTER *** IT SIMPLY SAYS WHAT COUNTIES IT CAN BE ACTIVATED IN AND *** IS NOT ON THERE LIST CALLING *** TWICE THEY SAID IT CANT BE REGISTEREDAFTER CALLING MY SALES REP DENNIS *** HE DENIED TELLING ME IT WAS INCLUDED AND EVEN HUNG UP THE PHONE
Dishonest, unfair and disrespectful business
Made an agreement with sales person earlier today A deposit was given and I explained I would fly out and complete the purchase Two hours later, I called back to Team Ford I was then told someone else bought the vehicle The fine sales people sold the vehicle that I was told was available and put a down payment on No concern over the fact that I cannot get my money back for the plane ticket I purchasedI gave them a deposit in good faith I spent $on a plane ticket, the sales manager made it clear They are unethical and dishonet
Extreemly rude service from service manager
I contacted Team Ford on March 1, regarding an ongoing issue relating to my vehicleI spoke to Rachel, the Service ManagerI explained to her the situation and the issue escalatedI explained to her that I had been to the dealership before and had not received what I thought was acceptable serviceShe stated that the service ticket was voided out, because, in her words, "I probably lost my temper and that is why he just ignored your request"
I bought my F-new in April 2014, Greg was my salesmanhe made it a real pleasure to do businessGreg ensured that my kids had food and my wife and I had coffee and drinksThe test drive was comprehensive and though I was looking for a VGreg found an Ecoboost that fit all my other needs and proved to me that it was the better choice, it has beenthe financing portion was quick and easy, and the finance manager was a pleasureI felt like I was truly respectedthe service department is hit or miss, howeverA few time the service rider was kind of rudebut this is not typical of all of the repsthe service is always swift and they have fixed all of my issues fully to my approvalI recommend all of my friends and colleaguesBest dealership experience I have ever had