Team Health

I am rejecting this response because: this is what should have been done in the first placeIt determines what their dindings are as to what the final outcome isI accept their steps but reiterate - I was not in Austin on that date and this is not my bill

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Appeal to [redacted] has been submitted Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept, as long as company does not come back after me for money if appeal is denied

Initial Business Response / [redacted] (1000, 15, 2015/06/22) */ [redacted] contracted for all [redacted] Emergency Centers effective February 15, The providers are non par with [redacted] Blue Cross and Blue ShieldThe claim for [redacted] , date of service 2/28/was appealed back to BCBSThis claim has been paid in full as of 6/10/The current balance is zero wtih no patient responsibility Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

[redacted] * [redacted] DOS 7/4/20177/30/20178/23/20179/18/201711/18/201610/22/201610/23/201610/6/20169/23/2...⇄ itemized statement have been mail to this patientIn regardsMarlene C [redacted]

Final Consumer Response / [redacted] (2000, 6, 2015/06/23) */ A different manager from the company called me back, and told me that the bill was taken care of, and that I did not need to worry about paying itI would like to withdraw my complaint, the company resolved the situation

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Please assist me as I'm not locating any invoice for a " [redacted] " for [redacted] I do have charges for a [redacted] DOS [redacted] I will need confirmation of patient's DOB and last "4" digits of the SSNOR Request that this patient call the Billing Center at [redacted] Thank you Marlene C [redacted] Client Servics Manager

Revdex.com: While I do accept the adjusted total of the bill I still feel unsatisfied with the final outcomeI am sorry that this situation ever had to escalate to this levelI feel this whole thing could have been resolved months ago if the people at HCFS Health Care Financial Services (aka Team Health) had been willing to work with me and answer my questions rather than give me the run around and repeatedly telling me that I needed to speak with someone at the hospital where I was treatedOn more than one occasion when I spoke with people at HCFS I offered to pay 50% of what they were attempting to charge as I felt that it was a more realistic and fair amountThis was refused and I was told that I would have to pay the full amount of the statement and there would be no adjustmentsMsC [redacted] is correct in her statement that I spoke with DrGene K [redacted] however, I was not referred to him until this had been going back and forth for several months alreadyAt the time that I did speak with DrK***, which was in late July or early August, he informed me that he would send a recommendation to HCFS to reduce my bill due to my dissatisfaction with my treatment and how things had been handled sinceAfter this recommendation was sent I received two more bills that still had no price adjustmentIt was at that time that I decided to involve the Revdex.comAt no time during any of this have I ever been informed as to why services rendered were coded at the level in questionAs previously stated, I will accept the reduced statement amount and have scheduled payment in full now that I have received the corrected billThat said, I believe this company needs to do some serious thinking of how they conduct their businessI hope to never have to deal with this company again in the future I have reviewed the response made by the business in reference to complaint ID 11723877, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ wE CURRENTLY HAVE CHARGES FOR [redacted] FOR DATE OF SERVICE 5/23/FOR PROFESSIONAL FEES DUE THE EMERGENCY PROVIDER, FERGUSON AT SOUTHWEST HOSPITALINSURNANCE , MEDICAL MUTAL WAS FILED AND PAID JULY 11, THE PATIENT RESPONSIBILITY PER MEDICAL MUTUAL IS $ A STATEMENT WAS MAILED TO THE PATIENT FOR INVOICE [redacted] TODAY I CALLED THE PATIENT AND LEFT A VOICE MESSAGE THE CALL BACK NUMBER FOR THE TH AKRON BILLING CENTER IS 330-664-OR 330-664- Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/06) */ I called Southwest Hospital billing to see if the PA had a different phone numberThey directed me to the medical records deptThe medical records deptcould not find the name [redacted] in their recordsThey directed me to the ER deskThey were not familiar with the name eitherNow I'm not sure if this is even our correct bill

*** * *** 47217331-142A review of Mr***'s Medical Record lists invoices from date of service 6/25/through 1/6/2017.All invoices have been billed to insurance At issue are the invoices from 8/21/2016 with residual balances after payment by the primary insurance
MedicareIndividual envelopes would have been included with the first statementSubsequent envelopes are not provided. Should the patient request a Payment Plan, a call to the National Patient Service Center *** is requiredStatements were printed and mailed to Mr*** on 1/12/

I am rejecting this response because:Their response is factually wrongI was wheeled into Memorial Hermann in lot of pain and I did know anything about this entity until I started receiving an invoice from themI don't even know how they got my PII information and what is the basis for the invoiceAs I had stated in my complaint, Memorial Hermann had charged me over $for the minutes or so I had spent in their facility battling painHow they let this entity bill me is baffling me This is sham and I suspect these two parties have a conspiracy going on to fleece unsuspecting folks at a low point in their life while dealing with injury or illnessI want to thank Revdex.com for their swift response to my complaintPlease put the complaint against in this entity in their assessment so that other folks can stay clear of this entity

(The consumer indicated he/she DID NOT accept the response from the business.)
I was never examined but by the ambulance attendantI refused treatment and was feeling fine and walked out of the E.RSo in response to the above statement "I refused all services and wanted to leave" is exactly what I didNever was examined by anyone, except the ambulanceI have been given separate billsOne is for 2,the other is for $and then this one for over $I have called several times and have never gotten a breakdown of any of the invoices and how I could have been charged these astronomical amountsNo problem paying for a ambulance ride, but that is all it amounted toThanks again for the immediate response, this makes me feel really good and I do appreciate itSincerely, *** ***

Patient, *** ***Date of Service 7/28/2015Place of Service ** *** *** *** *** *** ***Provider of Service - Longhorn Emergency Medical Associates - Dr*** *** MDTotal Provider Charges $ 792.00Charges were filed to United Healthcare 8/13/2015United
Healthcare paid $ on 10/5/2015Balance due from patient was $Balance due statements were mailed to this patient 12/31/and 1/28/20162/29/patient paid $ 23.912/17/patient paid $ 28.405/16/patient paid $ 30.00No further payments receivedAccount to in house Collections 8/6/2016Account written off to bad debt agency 5/20/2017We would need a payment of $payable to Longhorn Emergency Medical AssociatesOnce received, the negative credit reporting can be removed In regardsMarlene C***TH Akron Billing Center*** Account written off to bad debt

We have adjusted all charges for: *** ***DOS 5/12/2015 Marlene C***

*** * ***DOS2/1/2015Provider: Shravanti H*** MDTotal Charges: $ 1381.00 A review of the professional Medical Record support the Level of Service and procedure. Per the Medical Record # CH *** patient arrived to the ED by EMS - Greater Lenox
AmbulanceEKG - Triage and Trauma are documented. The patient has made payments which total $ 275.00 Current balance of this invoice is $ 1106.00Had this invoice been paid by the patient's insurance BCBS Excellus, we would have accepted $ as payment I will accept the payments made as a settlement in full thank youMarlene C***

We have adjusted the balance due billing per the review of this complaint. The patient will be mailed a corrected statement to reflect this zero balance for services of 2/18/2016 thank youMarlene C***Client Services Manager

Patient: *** *** ***Date of Service: 5/12/2017Place of Service: Kings Daughter Medical Center Emergency DepartmentTotal Charges: $ 1106.00This claim was filed to Caresource insurance May 22, 2017Caresource paid the
claim on 6/1/BUT recalled their payment on 10/4/2017Please request copies of primary insurance cards for payment of this claim. thank youMarlene C***TH Akron Billing CenterPhone: ***FAX: ***

Initial Business Response /* (1000, 6, 2016/01/04) */
Today I have adjusted all charges related to the 4/5/services at Christ Hospital
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
Just received yet another statement and I will be calling my insurance company yet again to try
to get them to cease and desist from contacting meEach time this causes me an hours worth of my time
Final Business Response /* (4000, 10, 2016/01/05) */
This Complaint was reviewed and completed 1/4/The balance is currently zero
Final Consumer Response /* (2000, 12, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Given the fact that they reviewed the complaint and set the balance to zero, I could not be happier and only wished it didn't have to come to a complain to resolve

Initial Business Response /* (1000, 17, 2015/08/27) */
A refund in the amount of $ was issued July 21, to ***

We are responding to the patient complaint to the Revdex.com stating he was not seen in the ER and refuses to pay the billThe patient was triaged and examined, advised to follow up with a hyperbaric specialist for a consultThe patient refused all services and wanted to leave and ended up leaving
against medical adviseThe patient never contacted us to dispute his billThe charges remain valid, however since the patient has no insurance, I have approved a 20% discount off of the billI am sending an updated statement to the patient

Initial Business Response /* (1000, 5, 2016/05/24) */
Invoice *** for charges at Putnam Hospital Emergency , date of service 8/13/have been courtesy adjusted todayA revised statement will be forwarded to this patient
Initial Consumer Rebuttal /* (2000, 7, 2016/05/27)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Only if the bill is adjusted to the $we agreed upon