Team Mitsubishi

The customer did not pay extra for our warrantyThe home warranty was provided by the seller of the propertyWe sent out a licensed HVAC contractor to determine what if any mistakes were madeAlthough the system was no longer performing as it did at the time of the original inspection, he stated
that appears that the Freon has leaked out, thus making the cooling ineffectiveThe customer asked him to lie to us on her behalf and tell us that the unit was unrepairableHe told us that there was nothing about the system that was “missed” during the home inspectionThe home warranty company provided by the seller should repair the system as needed and be contactedThe Realtor can speak to their representative on the buyers’ behalf to assistThe $7,to $10,bills are grossly exaggeratedOur inspection report states on page that the package unit (air conditioner) is years old and we recommend having it servicedThis would have disclosed any unforeseen problems at that timeThe appendix also states “The life expectancy of a compressor is typically to years.” From the California State Standards of Practice: BThe Inspector is not required to: Determine volume, uniformity, temperature, airflow, balance, or leakage of any air distribution systemThe contract excludes that following: • Certain factors relating to any systems, structures, or components of the building, including, but not limited to: adequacy, efficiency, durability or remaining useful life, costs to repair, replace or operate, fair market value, marketability, quality, or advisability of purchase• Dismantling of any system, structure, or component, or perform any intrusive or destructive examination, test or analysisDespite our position that we did meet the state standard of practice, without prejudice to our position, we are offering a full refund of our inspection fee to the customer as is our company policyA letter has been sent out with this offer and is awaiting response

Complaint:
I am rejecting this response because: InspectPros has misstated the facts. 1) The inspection I paid for included a day warranty, which I paid extra for. I can provide the written statement from the Realtor if needed. It will be presented in court when I sue InspectPros. 2) I had HVAC contractors prior to the one sent by InspectPros who provided written inspections regarding the condition of the unit. 3) I did not request a written appraisal from the HVAC contractor and should have, but certainly under oath his story will be different when I call him to court. I did not request or ask him to lie, in fact, I was hoping his report would be different and repairs rather than replacement would be the course of action. 4) Inspection states: Condition: Service Air Conditioner (which means basic service may need Freon and clearing any dust). Task: Maintenance. 5) This does not indicate as documented in the HVAC contractor inspections: a)missing valve caps, drain pan rusted and disconnected, drain line corroded, no rigid gas nipple to gas valve.....Can these be replaced...No unit is too old needs full replacement. If InspectPros HVAC contractor can fix these and add Freon and add life to the unit they are welcome, but Frank Murillo the contractor said no to me...the unit had to be replaced. A Home Inspection is supposed to identify those issues that are a problem so that the buyer is not saddled with surprise costs after closing. Saying a unit needs maintenance does not come close to what was found by different HVAC contractors, yes including InspectPros inspector. If InspectPro had done their job and called out the issues with the unit...I would have had the cost of home reduced to allow me to facilitate repairs, but because they did not call out any issues, other than 'Maintenance' there was no way for me to know there were these many issues with the unit. Maintenance, means get the unit serviced, get the unit services means someone can come in and add Freon, clean out the dust and flow system. This unit needs more than that. How does an inspector miss disconnected drain hoses and a non-existent drip pan? A good one does not, because they would actually check the unit. My first contact was the Home Warranty, they rejected the claim because the issue was pre-existing and should have been picked up by the Home Inspector. If the inspector had called out the larger issues, then as I have said over and over....I would have gone back to the seller. But InspectPros did not do their job and did not identify that the HVAC unit needed so many repairs. I offered to have InspectPros satisfy this with their own HVAC contractor do the work, they have made no response to me directly. The 4th HVAC contractor, who will do the repairs has quoted$7,for the ton unit, crane, all work, permit and county Inspection required by the HOA. There are additional fees I want back...the HVAC inspections and the Home Inspection fee. Additionally, reimbursement for the amount of time I have had to take off of work to deal with all of this. There will also be the court fees...since it is apparent InspectPros is unwilling to admit their failure and do what is right, I have to take them to court also. They don't deserve an A+ rating when they do shoddy work, won't admit it, and then lie about what their HVAC contractor said
Regards,
S*** ***