Complaint: ***
I am rejecting this response because:--------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Jun 13, at 2:PMSubject: Fwd: My responce to *** *** general manager *** *** *** case#***To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Fri, Jun 13, at 2:PM
Subject: My responce to *** *** general manager *** *** *** case#***
To: [email protected] strongly disagree with *** *** general manager at *** *** *** I am a loyal customer at that dealership I had my ** service there I feel that *** ***, should submit the bill to *** maintenance care contract for reimbursemenr *** *** submitted the bill for my last service on 5/20/repair oil change order#*** and was paid by *** maintenance care This should be extended to all customers at *** ***, a courtsey that would please customers and they would continue coming back
No customer should ever be humilated and harrassed at the serviced desk
Regards,
*** ***
October 4, 2016To whom it may concern:Please accept our response to complaint ID [redacted]. Bobby Rahal Honda has contacted themanufacturer of the vehicle...
stated in the complaint. The manufacturer has agreed to pay 25%of repainting the affected areas of the paint. This is being done as a "Good Will” gesture. Sincethe paint extension warranty has expired 1 year and 4 months ago. Bobby Raha Honda has askedthe owner to bring the vehicle back to the dealership for us to offer additional "Good Will" providedby Bobby Raha Honda. We look forward to coming to an agreeable resolution to this complaint filedto the Revdex.com.Benjamin S
--------- Forwarded message ----------From: [redacted]
#222222; font-size: small; font-family: arial;"> <[redacted]>Date: Wed, Jun 4, 2014 at 11:17 AMSubject: ID #[redacted]To: [redacted],
In response to [redacted]’s complaint against [redacted] on his visit on 5/20/2014 repair order # [redacted], He had requested a lube oil and filter and to inspect the cup holder lid due to not opening all the way.
After completing requested work, we advised [redacted] that lube oil and filter was completed and that the cup holder lid is binding and would need to be replaced and part would need to be ordered.
[redacted] advise us he would address the cup holder at a later time and also he had purchased a maintenance contract from [redacted] when he purchased his vehicle.
We contacted [redacted] maintenance contracts and was told yes he does have such a contract but we ([redacted]) are not a participating dealer and could not process for payment and advise [redacted] of this.
My service manager not wanting to upset him took care of cost of service for that day, and advise him in the future he would have to pay us up front then be reimbursed from [redacted] maintenance contracts once he submits invoice to them.
[redacted] is a participating dealer.
Complaint: ***
I am rejecting this response because:--------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Jun 13, at 2:PMSubject: Fwd: My responce to *** *** general manager *** *** *** case#***To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Fri, Jun 13, at 2:PM
Subject: My responce to *** *** general manager *** *** *** case#***
To: [email protected] strongly disagree with *** *** general manager at *** *** *** I am a loyal customer at that dealership I had my ** service there I feel that *** ***, should submit the bill to *** maintenance care contract for reimbursemenr *** *** submitted the bill for my last service on 5/20/repair oil change order#*** and was paid by *** maintenance care This should be extended to all customers at *** ***, a courtsey that would please customers and they would continue coming back
No customer should ever be humilated and harrassed at the serviced desk
Regards,
*** ***
This car was purchased from Rahal's in February of This was a new car purchaseI received the paint recall notice in October of
October 4, 2016To whom it may concern:Please accept our response to complaint ID [redacted]. Bobby Rahal Honda has contacted themanufacturer of the vehicle...
stated in the complaint. The manufacturer has agreed to pay 25%of repainting the affected areas of the paint. This is being done as a "Good Will” gesture. Sincethe paint extension warranty has expired 1 year and 4 months ago. Bobby Raha Honda has askedthe owner to bring the vehicle back to the dealership for us to offer additional "Good Will" providedby Bobby Raha Honda. We look forward to coming to an agreeable resolution to this complaint filedto the Revdex.com.Benjamin S
--------- Forwarded message ----------From: [redacted]
#222222; font-size: small; font-family: arial;"> <[redacted]>Date: Wed, Jun 4, 2014 at 11:17 AMSubject: ID #[redacted]To: [redacted],
In response to [redacted]’s complaint against [redacted] on his visit on 5/20/2014 repair order # [redacted], He had requested a lube oil and filter and to inspect the cup holder lid due to not opening all the way.
After completing requested work, we advised [redacted] that lube oil and filter was completed and that the cup holder lid is binding and would need to be replaced and part would need to be ordered.
[redacted] advise us he would address the cup holder at a later time and also he had purchased a maintenance contract from [redacted] when he purchased his vehicle.
We contacted [redacted] maintenance contracts and was told yes he does have such a contract but we ([redacted]) are not a participating dealer and could not process for payment and advise [redacted] of this.
My service manager not wanting to upset him took care of cost of service for that day, and advise him in the future he would have to pay us up front then be reimbursed from [redacted] maintenance contracts once he submits invoice to them.
[redacted] is a participating dealer.
Please see attached information regarding this.
Thank you,
[redacted]General Manager[redacted] [redacted]Phone: ###-###-####
Fax: ###-###-####E-Mail: [redacted]Web: [redacted]