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Team Rahal,Inc.

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Review: [redacted] care maintenance contract not honored, at [redacted] pa.and [redacted] pa.Desired Settlement: Bumper to bumper warranty for five years, with no further harrasment.

Business

Response:

--------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Jun 4, 2014 at 11:17 AM

Subject: ID #[redacted]

To: [redacted]

[redacted],

In response to [redacted]’s complaint against [redacted] on his visit on 5/20/2014 repair order # [redacted], He had requested a lube oil and filter and to inspect the cup holder lid due to not opening all the way.

After completing requested work, we advised [redacted] that lube oil and filter was completed and that the cup holder lid is binding and would need to be replaced and part would need to be ordered.

[redacted] advise us he would address the cup holder at a later time and also he had purchased a maintenance contract from [redacted] when he purchased his vehicle.

We contacted [redacted] maintenance contracts and was told yes he does have such a contract but we ([redacted]) are not a participating dealer and could not process for payment and advise [redacted] of this.

My service manager not wanting to upset him took care of cost of service for that day, and advise him in the future he would have to pay us up front then be reimbursed from [redacted] maintenance contracts once he submits invoice to them.

[redacted] is a participating dealer.

Please see attached information regarding this.

Thank you,

General Manager

Phone: ###-###-####

Fax: ###-###-####

E-Mail: [redacted]

Web: [redacted]

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Description: Auto Dealers - New Cars

Address: 6696 Carlisle Pike, Mechanicsburg, Pennsylvania, United States, 17055

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