Team Realty

I have received your email in regard to complaint # [redacted] ( [redacted] )I am issued a check for $as agreed with the person that complained I mailed it, to the complained, as soon as we agreed on the amount of the payment.The check was never cashed and returned to our office The reason was address unknown.Now as soon as I received the complained with the proper name and mailing address I am sending a NEW CHECK for the agreed amount of $487.50.00I am copying the person that complained If the person that complained has any question or does not receive the check within one week please contact me on my personal phone number that I am enclosing on the copy of this email

Hi *** ***COMPLAINT #*** This is the SECOND time that I am responding to this complainedI am enclosing the original note written to you and to the complained *** ***Please confirm that you received this email and that you dismissed this complaintI am showing here the copy of the check and addressed stamped envelopI do not understand why this is still open*** responding to my email which means that she have received itI asked her to email me as soon as she gets the letter with the checkthis is the second check that I am sending her.The firs one came back saying that the address was not correctSteve F*

The check never arrived*** *** *** *** ** *** *** ** *** is a valid address
We NEVER AGREED on an amountI was informed of the only amount the business would give meIF I actually get the check within a week I will accept half payment
Will keep Revdex.com updated
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: 11615183
I am rejecting this response because:Ms. [redacted] has a knack of misdirection. The complaint is rather simple. These are all facts:1. [redacted] removed [redacted] off the file. Her own words. 2. [redacted] took responsibility to deliver critical amendment. Her own words and emails and meeting discussion as proof3. [redacted] can not prove delivery and Ms. [redacted] claims to have never received it!  "Sale falls apart due to negligence"  Please read attached file.
Sincerely,
[redacted]

I have received your email in regard to complaint # [redacted])I am issued a check for $487.50 as agreed with the person that complained.  I mailed it, to the complained, as soon as we agreed on the amount of the payment.The check was never cashed and returned to our office . The reason...

was address unknown.Now as soon as I received the complained with the proper name and mailing address I am sending a NEW CHECK for the agreed amount of  $487.50.00I am copying the person that complained.   If the person that complained has any question or does not receive the check within one week please contact me on my personal phone number that I am enclosing on the copy of this email.

Thanks for the information. I hate the [redacted] are upset but I do realize people get upset when things do not go their way. There are a few facts that are correct in the statement and a few that are not. It is correct, [redacted], their original agent had a few personal problems during...

this transaction and he allowed those personal problems to effects his work. Mr [redacted] contacted me about this issue and I immediately reached out to see what was going on with this and two other files [redacted] was also having issues with. But before this ever took place, Mr & Ms [redacted] requested a meeting with me to tell me the seller had no right to remove a fridge and other personal items from the home because the pictures on mls showed the items in the home. After a lengthy meeting I believed they then did understand that unless a Non Realty Addendum was attached a fridge and personal items in a home go with the seller. He understood but stated he felt taken advantage of because [redacted] did not ask for the fridge and "9he wanted to be compensated for the fridge". I addressed that with the listing agent and the seller agreed to pay $200 toward a fridge to save the transaction even though it was clearly not required. Mr [redacted] is stating the sq ft was wrong. The fact is the sq footage quoted on mls was quoted on JEFFERSON County Appraisal District website. I was not the listing agent. However the listing agent did quote the sq footage stated from the JCAD website. When the appraisal Mr [redacted] paid for did not reflect the same, he was upset and wanted this corrected in mls quoting miss representation on the listing agents part. I did speak with the listing agent. She again told me where her sq ft came from which is perfectly ok with our mls rules that she use JCAD for this information. As far as me never submitting his amendment, he had then began to speak with [redacted] on this matter. He even states [redacted] did another amendment for him after I was brought in. [redacted] did type the amendment for me to review and was suppose to send on as he has done every with every situation he has had with Mr [redacted]. I had not taken this file from [redacted]. And all parties were aware I had NOT taken this file over. Why [redacted] thought this was "my job" I have no idea. I have spoken to [redacted] many times about other files he has needed help with. And I have never submitted amendments on behalf of him before nor have I since. As I stated [redacted] had personal problem he was dealing with. And is having to learn the hard way that our personal lives cannot spill over into our business as an independent contractor [redacted] is responsible for his own actions and his own lively hood. These personal issues have cost [redacted] $$. I agreed to meet with Mr and Ms [redacted] again.  Along with my sales manager and [redacted]. Only to be yelled at, belittled and threatened by Ms [redacted]. When a lot of their issues would have been avoided if they had been able to stay on the original track written and agreed upon in the sales contract for the house. The truth is [redacted] has represented Mr [redacted] in several "hard money" files. Mr [redacted] did not have permission from the seller to advertise this property as a "for lease" property on multiple websites when he did not own nor have permission from the owner to do so. When asked about this, he blamed that issue on [redacted]. He said this was suppose to also be in his contract. A contract he had to read before he signed it. Mr [redacted] has a recorded trail with KW of going under contract after contract to have to extend closing dates multiple times. One transaction comes to mind, a transaction on Liberty he and [redacted] went under contract with [redacted] that fell apart because of extension after extension and not getting amendments to parties in a time period. It is my feeling that when the seller would not extend this sales contract and sees this potential buyer is advertising HIS property for Lease before he ever purchases, the seller decided to not extend and then did not renew his listing with Ms [redacted].  As a Realtor, I have no control over wether a deal will close or not. I can however work my end. It has always been my intent to advise my Realtors and to help them facilitate their transactions. I told [redacted] many times, I did not have the time to work directly for Mr [redacted]. Mr [redacted] would drop by the office on a whim and request meetings. [redacted] knew his job was to facilitate sales contracts, negotiations and amendments for HIS client. I hope this answers some of your questions. I am available to answer anything else that may be helpful. Sincerely, [redacted]

I have received your email in regard to complaint # [redacted])I am issued a check for $487.50 as agreed with the person that complained.  I mailed it, to the complained, as soon as we agreed on the amount of the payment.The check was never cashed and returned to our office...

. The reason was address unknown.Now as soon as I received the complained with the proper name and mailing address I am sending a NEW CHECK for the agreed amount of  $487.50.00I am copying the person that complained.   If the person that complained has any question or does not receive the check within one week please contact me on my personal phone number that I am enclosing on the copy of this email.

Review: Worst Real Estate/property management company I have ever dealt with!!! They are not organized and have poor customer service. When I met Steve, the representative I had to deal with, I told him I had a dog and that my dog had play dates. He agreed to rent the apartment to me, had me sign a contract agreeing to rent the property, and give the deposit. I then had to go to the office in [redacted] to sign the lease. The date and time that I was scheduled to sign, the receptionist or assistant was not there. No one in the office could help me, I had to go back at a later date and time. Finally I get to the office when someone could provide me with the lease. I read the lease which included a pet addendum. The pet addendum stated "no pet sitting, play dates, or other dogs in the apartment." At this point I refused to sign and requested my deposit back. Steve rudely informed me that I was not getting my deposit back because I withheld information and now he won't able to rent the apartment. If you choose to deal with this company after reading this I recommend you retain a lawyer first and read the entire lease before signing anything. Also, Connecticut state law protects the landlord's right to keep the deposit. So now I am out $975.00. At a later date, Steve advised me that a decision maker in the company told him to give me half the deposit back. I have yet to receive any money back, nor had any phone calls made to and returned to me on the matter.Desired Settlement: I would like the entire deposit back, since I agreed to rent the apartment under false information. Would settle for the half I was promised.

Business

Response:

I have received your email in regard to complaint # [redacted])I am issued a check for $487.50 as agreed with the person that complained. I mailed it, to the complained, as soon as we agreed on the amount of the payment.The check was never cashed and returned to our office . The reason was address unknown.Now as soon as I received the complained with the proper name and mailing address I am sending a NEW CHECK for the agreed amount of $487.50.00I am copying the person that complained. If the person that complained has any question or does not receive the check within one week please contact me on my personal phone number that I am enclosing on the copy of this email.

Consumer

Response:

The check never arrived. [redacted] is a valid address.

We NEVER AGREED on an amount. I was informed of the only amount the business would give me. IF I actually get the check within a week I will accept half payment.

Will keep Revdex.com updated.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

Hi [redacted]. COMPLAINT #[redacted] This is the SECOND time that I am responding to this complained. I am enclosing the original note written to you and to the complained [redacted]. Please confirm that you received this email and that you dismissed this complaint. I am showing here the copy of the check and addressed stamped envelop. I do not understand why this is still open. [redacted] responding to my email which means that she have received it. I asked her to email me as soon as she gets the letter with the check. this is the second check that I am sending her.The firs one came back saying that the address was not correct. Steve F[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,