Initial Business Response / [redacted] (1000, 8, 2017/04/19) */ Dear customer, We are sorry that you are discontent with our cancellation policyPlease understand that we do not issue refunds when a customer such as yourself cancels a reservation voluntarilyWe only issue refunds if we cannot provide service to the customerWhen you cancelled your reservation, we immediately informed you that we will hold an in-store credit for year for a maximum of days from the date of the cancelled reservationWe feel that this policy is fair since the reservation that was made reserves a place in our schedule which often times takes a place from another potential customer (from reserving)Many of the competitors in this region have similar policiesSince this is our standard policy for cancellations (which you agreed to in the terms & conditions), we cannot issue you a refundHowever you do still have an in-store credit which can be transferred to another friend or family member Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Buyers beware! So what you are saying, is that if anybody makes a reservation proactively and then cancels that at any point, they are stuck with your policyWhat this means is that you take the money and run if they will never be back within the to use the creditI find this extremely disturbing and unethical that someone could make a reservation and then call and cancel it well in advance of you being able to book another reservation to take the spot, only to find that all you issue is a store creditI hope buyers understand that this is absolutely an unconscionable policy! Final Business Response / [redacted] (4000, 12, 2017/04/21) */ Unfortunately because you canceled the reservation we cannot issue you a refundHowever, we are holding a credit for you so that if you choose within days of the pick up date, you will be able to use this credit for transportation
Initial Business Response /* (1000, 8, 2017/04/19) */
Dear customer,
We are sorry that you are discontent with our cancellation policy. Please understand that we do not issue refunds when a customer such as yourself cancels a reservation voluntarily. We only issue refunds if we cannot provide...
service to the customer. When you cancelled your reservation, we immediately informed you that we will hold an in-store credit for year for a maximum of 365 days from the date of the cancelled reservation. We feel that this policy is fair since the reservation that was made reserves a place in our schedule which often times takes a place from another potential customer (from reserving). Many of the competitors in this region have similar policies. Since this is our standard policy for cancellations (which you agreed to in the terms & conditions), we cannot issue you a refund. However you do still have an in-store credit which can be transferred to another friend or family member.
Initial Consumer Rebuttal /* (3000, 10, 2017/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Buyers beware! So what you are saying, is that if anybody makes a reservation proactively and then cancels that at any point, they are stuck with your policy. What this means is that you take the money and run if they will never be back within the to use the credit. I find this extremely disturbing and unethical that someone could make a reservation and then call and cancel it well in advance of you being able to book another reservation to take the spot, only to find that all you issue is a store credit. I hope buyers understand that this is absolutely an unconscionable policy!
Final Business Response /* (4000, 12, 2017/04/21) */
Unfortunately because you canceled the reservation we cannot issue you a refund. However, we are holding a credit for you so that if you choose within 365 days of the pick up date, you will be able to use this credit for transportation.
Initial Business Response / [redacted] (1000, 8, 2017/04/19) */ Dear customer, We are sorry that you are discontent with our cancellation policyPlease understand that we do not issue refunds when a customer such as yourself cancels a reservation voluntarilyWe only issue refunds if we cannot provide service to the customerWhen you cancelled your reservation, we immediately informed you that we will hold an in-store credit for year for a maximum of days from the date of the cancelled reservationWe feel that this policy is fair since the reservation that was made reserves a place in our schedule which often times takes a place from another potential customer (from reserving)Many of the competitors in this region have similar policiesSince this is our standard policy for cancellations (which you agreed to in the terms & conditions), we cannot issue you a refundHowever you do still have an in-store credit which can be transferred to another friend or family member Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Buyers beware! So what you are saying, is that if anybody makes a reservation proactively and then cancels that at any point, they are stuck with your policyWhat this means is that you take the money and run if they will never be back within the to use the creditI find this extremely disturbing and unethical that someone could make a reservation and then call and cancel it well in advance of you being able to book another reservation to take the spot, only to find that all you issue is a store creditI hope buyers understand that this is absolutely an unconscionable policy! Final Business Response / [redacted] (4000, 12, 2017/04/21) */ Unfortunately because you canceled the reservation we cannot issue you a refundHowever, we are holding a credit for you so that if you choose within days of the pick up date, you will be able to use this credit for transportation
Initial Business Response /* (1000, 8, 2017/04/19) */
Dear customer,
We are sorry that you are discontent with our cancellation policy. Please understand that we do not issue refunds when a customer such as yourself cancels a reservation voluntarily. We only issue refunds if we cannot provide...
service to the customer. When you cancelled your reservation, we immediately informed you that we will hold an in-store credit for year for a maximum of 365 days from the date of the cancelled reservation. We feel that this policy is fair since the reservation that was made reserves a place in our schedule which often times takes a place from another potential customer (from reserving). Many of the competitors in this region have similar policies. Since this is our standard policy for cancellations (which you agreed to in the terms & conditions), we cannot issue you a refund. However you do still have an in-store credit which can be transferred to another friend or family member.
Initial Consumer Rebuttal /* (3000, 10, 2017/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Buyers beware! So what you are saying, is that if anybody makes a reservation proactively and then cancels that at any point, they are stuck with your policy. What this means is that you take the money and run if they will never be back within the to use the credit. I find this extremely disturbing and unethical that someone could make a reservation and then call and cancel it well in advance of you being able to book another reservation to take the spot, only to find that all you issue is a store credit. I hope buyers understand that this is absolutely an unconscionable policy!
Final Business Response /* (4000, 12, 2017/04/21) */
Unfortunately because you canceled the reservation we cannot issue you a refund. However, we are holding a credit for you so that if you choose within 365 days of the pick up date, you will be able to use this credit for transportation.